I will be writing a complete review including all details at http://eslbee.com/herman_street_sucks.htm.  
 
For here and now, I bought PowerDirector 7 Deluxe for $62.91 which included a download and a disk sent to a US address.  
 
Less than two months later, PowerDirector 8 Deluxe became available, the cost $69.95 at HermanStreet.com, with no apparent lower UPGRADE COST as with almost all other reputable companies. After three letters and two responses from HermanStreet Com, they told me to write to the factory that produces the software, not them.  
 
Their level of "service" is unconscionable. Rather, it cannot be called "service" at all. My recommendation: Avoid HermanStreet.com. Buy instead from a reputable company like Amazon.com where the cost of PowerDirector 8 Deluxe is $62.99, disk, shipping, and tax included (outside WA state), link: http://www.amazon.com/s/ref=nb_ss_6_10?url=search-alias%3Daps&field-keywords=powerdirector+8+deluxe&sprefix=powerdirec  
 
Thank you.

DO NOT BUY FROM THIS SITE!!!! (READ BELOW!!!)  
Now that i have your attention i can save you! Last month i needed some new video editing software, now I'm new to the purchasing online and i do not recommend it!, but if you have to be careful!  
I looked up what i needed and found Herman street. I really should have looked at their reputation because it sucks! They seemed nice and put together so i bought their powerdirector. The download took a while, but that is to be expected with my downloading speed!  
When i went to open it, it said their was an error and i needed to download it again, i did so but it just kept saying their was an error. i contacted them.  
Their technical support is EXTREMLY cranky and seems like their is one girl by a computer listening to music waiting to give someone a piece of her mind! they were so unorganized and very unprofessional. I expected a professional looking email giving instructions. Hers was something like this:  
I'm sorry but i don't know what your talking about, if you are unhappy with your purchase please tell us if you want a refund.  
They didn't give me any tips, just back talk! i immediately demanded a refund and after almost a half a month, i got it! their return policy is only one month, so i am very annoyed i almost didn't get it!  
Now, after i got my refund i still wanted my software, so i purchased from another site, but i couldn't install anything because power director from Herman street was still on my computer and couldn't come off! Their was an error somewhere and it wouldn't come off( i tried everything!) i contacted Herman street telling them i couldn't get the software off and this is exactly what they said back:  
 
I have no idea what you’re talking about, but if my guess is right, then you need to get a refund from someone else. I have never heard of this before either. If you need technical support you will need to contact the manufacturer of whatever software you are talking about. If you ordered from us and we cancelled and refunded your order then none of our products should be on your computer anyways.  
 
Please feel free to contact us with any additional questions or concerns. Thank you and have a Great Day!  
 
Sincerely, (yeah right!)  
 
Jorden Ashley Thierry  
 
Honest to god!!!!!! have a nice day my ass! what a snob. i will never purchase from them again and i have written them emails saying that i will let everyone know how bad they are! Do not buy from this company, they can barley be called a company!  
 
-John C.J Murphy (sadly a former Herman street customer)

I purchased BifDefender Antivirus 2009 from a comparison page of virus programs and found that I was directed to Herman St. page. It gave me another 20% saving. So, I purchased above mentioned software at 19,96 USD, and was charched immediately.  
 
I received an e-mail from Herman St. but the license code was not accepted by BitDefender.  
Soon after installation my PC crashed totally.  
 
I have not received any refund from Herman St.

DON'T PURCHASE ANYTHING FROM THIS COMPANY. THEY DO NOT STAND BEHIND THEIR PRODUCTS. Purchased BitDefender Antivirus from them on 7/30. After 8 days of my computer freezing up, and BitDefender shutting itself off I contacted BitDefender they told me to uninstall and reinstall the software, in the next few weeks I had to do this 4 times. I decided to cancel the subscription and ask for a refund and they refused to refund my payment.I was a few days past their 30 return policy.

I was supposed to get a back up disc with my order. Paid extra $5 for the disc, NEVER GOT IT. Called customer service left a message but never got a call back. I will file complaint with my credit card company to dispute charge. If enough people who got ripped off by Herman Street contact their credit card company, their bank may want to close their account.

Herman Street never shipped the CD I ordered January 3, 2008. It was "back ordered". After 2 weeks I ordered it from Circuit City, no problem. Herman St. assured me I would see my refund on my credit cards within a couple of statemnets.Five months later: no refund, no call back, no email communication. They got me ONCE!

This review was modified by its author, ytram, on 4/29/08 4:42 PM.

I order the 5 cloner dvd for $48.99 and received an email from Herman Street confirming my order and stating that it would be mailed in 2 buisness days. As soon as I placed the order the money was taken out of my bank account. It has been 2 weeks and I still have not recieved my order. I have emailed them several times and still have not recieved a response. The money has now been credited to my account so thank god i did not lose any money. But disappointing though because i have to purchase it again form another source. They never returned my emails or calls. Please Please stay away from this company.

Ordered Bit Defender, never recieved email with download data or codes. after 10 days futile emails with no joy, ordered BD from another source (very promp, had in installed within 20 minutes). Herman street refuse to give a refund! This company are useless DO NOT DEAL WITH THEM.  
I Never Will Again.

I ordered a product from this company in November, which they never delivered. After multiple efforts at tracing the order, they claimed they had never received it. I thought it was perhaps my error - my credit card was not charged.  
Foolishly, I ordered another related product in December, which I have been charged for, which I never have received, and which I've tried to cancel. I have gotten not one single response from them. I am frustrated.

Ordered Bitdefender Antivirus download -felt assured with their printed return policy that if it didn't work out, they would take care of me. WRONG! The program was not compatible with my computer operating system and I sent them an email immediately (within an hour of purchase) telling them it wasn't going to work and that I wanted a refund. They told me very curtly I would have to go through Bitdefender's tech support and get an email from them saying the software wouldn't work.  
 
In the end, I did finally get it to work, but quickly realized what shysters I was dealing with. Then, I did what I should have done before ordering -check the reviews -and realize just who I was dealing with.  
 
DO NOT DO BUSINESS WITH THESE PEOPLE. THEY ONLY WANT YOUR $$$$$$ -A VERY SAD BUSINESS ATTITUDE.

A very bad experience. The DVD-Clone software I purchased was one release back (IV vs V). It did not work, the backup DVD would not play. I contacted DVD-Clone support and received weak, or virtually non-existant support. I contacted Herman Street to return the product and get a refund. They refused. I now have software I paid for and it has no value. Avoid Herman Street and DVD-Clone at all costs!

Herman Street refuses to be proactive in correcting their mistakes in sending me the wrong product. Instead, they insult me and expect me to go to a lot of trouble to correct their mistakes. Don't deal with this company!!!!

I purchased and received Power2Go software in a timely manner but when attempting to load it, the CD Key that they provided failed to work. For over a month (and 6 new CD Keys that they sent to correct the problem), I have tried to get this thing to load. I finally told them to send me a new CD or refund my money. They send me another new CD Key and tell me that should fix the problem. I am convinced that they have some monkey just typing in CD Key numbers and sending them my way. THIS PLACE IS A RIP OFF! By the way, anyone want to buy an unused copy of Power2Go?

I made the mistake or ordering from this company. I placed my order, which was to be an anniversary present for my parents, on June 14, 2007. My order has not been filled as yet and they are not very good at letting the customers know the status of their orders. I sent several e-mails and called their number numerous times before I got any information. I was told that they had oversold their stock and they were waiting for replacement stock. Mind you no-one contacted me to let me know this. I was only told this on June 27, 2007, almost two weeks since I placed the order. I was told that they were expecting to receive the stock for my order either that day or the next. Thursday, June 28, came and went with no word. At the end of the day I sent them another e-mail asking for an update on the status of my order. I still have not received the order. Either this is a scam company, or they have the poorest customer service that I have ever experienced. I won't buy from them again. 7-3-07 Yesterday I cancelled the order because they still did not have the stock. When I went home that night my credit card statement had come in and, even though they still had not sent my order, they charged my credit card. This is a very bad company. Please stay clear of them. They may seem to have good prices, but it's not good if you never get the product.

This review was modified by its author, badgersmom, on 7/3/07 3:37 PM.

DO NOT BUY THINGS THROUGH THIS COMPANY unless you want to get ripped off or have virtually no customer support.  
 
I ordered DVD cloner 4 after emailing DVD Cloner 4's support and asked some specific questions about its ability (that were beyond what was advertised). I was assured that it could do everything I was enquiring about. I bought it through Herman Street. I downloaded it, and DVD Cloner 4 did NOT do what I wanted it to do. I contacted Herman Street to inform them of this problem and ask for a refund. One week later, I haven't heard anything. My credit card company is willing to start the procedure of disputing the charge.  
 
After reading the reviews below, it makes sense why they haven't emailed back and why I can't get through on their phone number.  
 

This review was modified by its author, hermanstrfraud, on 6/20/07 8:13 PM.