I purchased a G2Sg laptop from NewEgg. I noticed shortly after receiving it that the monitor had a few stuck and one dead pixel. Called Asus and they emailed me an RMA and I shipped it off. Exactly one week later I had the laptop back with a brand new monitor at no cost to myself. Some companies give you crap about the industry standard when it comes to problematic pixels, but after speaking with a few agents it was easy to get things taken care of. Goes without saying I am very pleased with Asus's laptop and their customer service. It is very easy to get someone on the phone to speak with, no messy automated menu's and most of the agents speak english well. Will continue to purchase Asus products. Thanks guys.

Dealing with Asus has been pure hell, no other way to describe it. I bought a motherboard in the summer of 2007 but did not need it and left it alone in the box for a few months. When I attempted to used the motherboard it would short out after 10 seconds of booting. I called Asus and they told me they could not replace the Mobo they would have to prepare it. They said this would take 10 Business days. As of now it has been 12 business days and they have absolutely NO information on what is being done to fix the motherboard. The RMA department is unprofessional and frankly quite rude. I have never seen customer service so deplorable.  

This review was modified by its author, wvtalbot, on 3/11/08 4:22 PM.

I bought a m2r32-mvp motherboard made by asus and warrantied for 3 years. It made it 9 months before the pci-e slot went out. I have for 2 weeks been emailing the rma dept and calling them and as of yet no replies to email or phone messages. This company has the worst customer service i have ever seen. Beware if you ever buy a asus product that you are in reality getting no warranty as they wont answer rma emails or the phone for rma.

I purchased an ASUS G1 notebook from Newegg.com. Newegg is a very fine company. Unfortunately, ASUS is not. I had the power supply on the notebook motherboard burn out. I called ASUS, got an RMA, Fedex'd the notebook to California for repair. Two weeks later I got the notebook back. Nothing at all was done to the laptop!! ASUS said they fixed the computer and gave me a new battery. The battery was the same one I sent in for repair (Same serial number) Also, the charge state of the battery was the same as when I sent it in. The laptop would still not charge either. So, for two wasted weeks of my time, all I got back was the same broken notebook.  
 
I immediately sent in my notebook again for repair. ASUS promised me they would expedite it but after they got my notebook, it is just sitting there and I get lip service when I call their repair department. I get the same three people every time so I know this is a small amateur operation. NO MORE ASUS FOR ME. I really hate Dell but their customer service was better (if you can believe that).

This review was modified by its author, thekubiaks71318, on 7/31/07 9:57 AM.

Worst experience so far with any customer service. Customer service reps were unfriendly and unhelpful, even supervisors accomplished nothing. RMA process was extremely slow and unproductive.

Absolute rubbish,  
 
Computer broke after 3 months then again a couple of weeks after it was returned fixed. Each time it takes more than a week and a half for repair. Customer Service is terrible and there is no link between then people who fix the computer and the people you send an email to.  
 
Not buying from these guy again.

Purchased a white box from Computergeeks.com, shipped direct from ASUS. Box arrived looking OK, but inside box the computer was defective, with too much damage to use. Called computergeeks and they said, since it was shipped from ASUS, they must RMA. ASUS said computergeeks is responsible. Regardless, ASUS made it and it was defective and they treated the customer, me, like !@@##%. I told them I was a reseller and asked to speak to a supervisor if they want me to continue buying from them, and the clerk refused to put supervisor on line. Anyway, warning, do business with companies that backup their products with quality service, not ASUS.

I recently returned a z33a(m5a) subnotebook to Asus for minor repair--there was a subtle dull spot on the LCD panel when viewed off-angle, possibly a warp or a backlight irregularity. I called to describe the problem, then they called me back the same day to issue an RMA. I was a little worried they would not call back--it would have been better if they had given me the RMA during the initial call, but it turned out OK.  
 
I shipped the notebook to ASUS. They replaced the entire LCD assembly (including the cover and bezel!), and shipped it back *overnight* the day after they received it! That's great service--a lot of manufacturers would not even have fixed the screen, since the flaw was minor and the display still worked.  
 
Now that the screen is fixed, the computer is perfect--the m5 series really has the fastest, slickest, lightest, and best-designed notebooks in this form factor. If Asus could provide everyone with the type of service they gave me, then they could substantially increase their market share and brand recognition in the States. The products are unique, but unfortunately some of the whitebook integrators/resellers can be shady and Asus service has been spotty in the past.  
 
If you get service from a reputable dealer/integrator, the Asus products are hard to beat. I hope that Asus has also started to upgrade its service for direct buyers like myself, so that the company can receive more positive reviews like this one--they owe it to their products.

Got an Asus A6KM-Q002H laptop thinking it was the bomb from www.laptopsdirect.co.uk. Guess wot? I cannot belive the comments I read...or can I? Laptop broke after 2 weeks use, I treasure my goods dearly. Customer support seemed very good....seemed very good. Called them up, sent me an RMA form. Took repeated emails and phone calls and 1 week to get the actualy RMA number!!! Their policy is to issue one within 24 hours..yerright. Laptop has been in repair for 2 weeks now, depsite I was told Id have it back within 5 working days, which was then changed to 10 working days when I called up to complain. They cant tell me what state the laptop is in cause the repair centre arent doing thier job. They say they will check and phone me back, they never did. I think I might file a complaint agaisnt this company with Consumer Direct. NEVER BUY FROM THEM!

I tried to contact ASUS about a problem with the P4G8X Deluxe Mother Board that is installed in my PC. I called customer support, someone told me that they were very busy and that someone would call me back, I gave him my phone number but they never called back. I then logged a trouble report via their email support, it took 4 days before I finally got a response back. This is not good customer service, I don't think I will be dealing with this company in the future.

Beware it's impossible to get a rma for adefective motherboard from Asus.They won't respond to my numerous emails over the past 3 weeks...

In reply to the poster below. I think you are making some acusations with no backup. I dont really know who you are. I ve been selling asus product for over 2 years now. We switched completely to asus line some years ag