Beware it's impossible to get a rma for adefective motherboard from Asus.They won't respond to my numerous emails over the past 3 weeks...

In reply to the poster below. I think you are making some acusations with no backup. I dont really know who you are. I ve been selling asus product for over 2 years now. We switched completely to asus line some years ago. Though I cant say they are perfect i can say with full confidence that what you got was the fault of your dealer and what they integrated into the product. Asus makes barebones and they make laptops. I am not here to say your wrong i just think you should recant/revise your statement. Asus policy for their barebones is that the dealer performs service. Ofcourse they will step in in case the dealer is incapable of that. Sounds like your dealer did a number on you as i am sure these were their "built on asus" barebones line that you purchased. Leave this comment for your dealer. Asus has nothing to do with your dealers inability to properly test and integrate these laptops for you. I personally am a dealer as well as a client. Everyone here who is unhappy should seek help from your dealer. Same with the motherboards line. The only thing separating asus from the rest is better quality and better support. If you buy parts be prepared to use the manufacturers support. If you buy from a reputable dealer do the background check then make your decision.  
Eddie  
Geared2Play.com  
Edited to reply below  
*************************************  
Again  
I dont know what you have or what you bought. S1300 is not a model i am familiar with. Infact i have never seen one and i have seen them all if they were ever in the states in the past 2 years. I belive you mean the s5n 12" beige notebook? If so then yes it is an asus product however i can say with fair certainty that it is a not so distant relative of the m5n batrebone which i own my self. Again i dont know the nbature of the problems you are having with them but the m5n was a very successful model with very very little rma. Biggest problem was the fan which was noise which was also addressed by dealers sometime later after people complained. I was truthfull in my reply which basically says your making false assumptions about their entire product line. Perhaps you had some bad notebooks shipped to you but you cant write off their entire product line becuase you got some bad product. You swear they have crap product and i swear by their product. WHo is right? I guess its the person that remains open minded and rational. As for slow turn around. I cant comment on their motherboard division as they really are slow to rma just like any other manufacturer but i deal with their notebook division every single day as a dealer and broker for end users. Their average turn around is 2 business days from receipt and they air back everything. How you come to the conclusion that their rma is slow escapes me but really nothing you have stated adds up to what i have come to learn over the years and the feedback i receive. You can further contact me by visiting the website or on asusforum.com Though i am not your vendor and do not warranty prebuilt asus product i can certainly help this very unlikely and uncommon situation.

This review was modified by its author, ynot2k.com, on 12/3/05 4:21 PM.

Here's an update and by the way ynot2k.com I have plenty of backup and to address your assumptions these were not built-on barebones these were the S1300N fully assembled by ASUS and supplied via ABSPC.  
 
Like I said just about every RMA'd laptop has had to be sent back to the factory for major component replacements. I've been in IT for well over a decade and have never seen a worse laptop coupled with terrible support and turnaround FROM THE FACTORY, ASUS.  
 
This week I sent back 4 more laptops - totally dead and just RMA'd a fifth totally dead. I have 12 more in the field three of which will need to go back in for various issues 2 have failed onboard modems and one a dead RJ45 port and wireless. I'll say it again these systems are garbage, I have the back up, documentation and about 20 users that have had to suffer through repeated failures.  
 
I used to swear by ASUS until I had to deal with these substandard laptops. Fortunately we are quickly replacing them.

This review was modified by its author, -=rex=-, on 11/17/05 2:15 PM.

I can't believe the other posts in here. Wait, yes I can!  
I have received no less than INFERIOR service from ASUS.  
I purchased an A8V that fried (3), yes, THREE high-end graphics cards...turns out it was a dodgy resistor on the motherboard.  
When inquiring about ASUS replacing the cards, they tell me "we will not replace any non ASUS products" and a pathetic 'sorry about your luck' email.  
I am no longer an ASUS fan. Hey, seems Abit and MSI have good boards competing with ASUS... hmmm...  
edit: after reading what I just said, I'd like to be able to give them a score of LESS than 0 or Poor, but I can't, so NEGATIVE 1000 & DEMERIT!!!!

This review was modified by its author, Psychlone, on 4/13/05 12:18 AM.

I bought the ASUS dual XEON PC-DL deluxe motherboard at www.compu-terra.com  
This store does not give any service and totally rely on the service delivered by ASUS.  
 
Asus helped me with the defective (DOA) motherboard.  
They are very hard to get on the telephone and do not have a toll free number.  
Why do you not have a toll free number and also a long waiting line on the phone? So you are using your customers and personnel at the same time?  
 
My telephone bill was kind of high last month. I had to wait 40 minutes in one of the calls to get connected. Later I found out that I could also call the server-board department since I had a dual processor MB. I was lucky, since this department was much better and faster. Also email seems to work as soon as you have received one. In this department everything was positive. The Motherboard was replaced in one day, No extra costs involved. Great company, great knowledge and service but need to improve communication and reach-ability especially on the normal helpdesk department.  

PROS:  
 
Great products, stability is unmatched, decent overclocker.  
 
CONS:  
 
Slow RMA process (in excess of 4 weeks). Although I don't know about anybody else, I tend to get refurbished replacement parts which DO NOT work (this happened 3 times out of 4 RMAs), thus making me RMA the product again, and having to wait an additional 3 weeks. Their phone support simply s*cks. I have to wait in excess of 15 minutes on a LONG DISTANCE call, no toll-free number by the way. When I finally do get someone, the guy speaks in an extremely heavy Asian accent and I can barely understand him.  
 
Their online support is not half bad most days, they are quick to respond and almost immediately give me an RMA number without a hassle. It is the actual RMA lengh of time and the fact that I get a defective part in return is a real PITA.  
 
I recently purchased an A8V Deluxe rev2.0. Great board, but the onboard VIA RAID was corrupting my system files. Time for another RMA, luckily, I am still within the 30 day return policy from the reseller, so I only have to wait a week to get a replacement (which is NEW) vs. a whole two months to get a working replacement from ASUS.  
 
Long story short, if you use your system at stock speeds (don't overclock) and get a working motherbaord to begin with, you will be golden, you will be extremely happy with the stability.

Asus makes good motherboards, but their customer service is poor. There were very long wait times to get in touch with somebody, and I still am waiting on RMA instructions despite several calls to their returns department. I would not recommend buying motherboards from this manufacturer.

At the risk of libelous statements, I suspect the crack pipe and beer bong markets in Taiwan are booming. They do not provide support for their products. I've owned several Asus boards, and I'll never buy one again. God I hate this company, and am starting to realize that there is a moral imperative I make others aware that these people have lost their way to greed and shoddy workmanship. Well, it sounds like I have the same probs with them as others.

I bought an ASUS A7N8X-X from another reseller, but I called ASUS tech. support for help troubleshooting boot-up. I called them, long distance, several times only to be put on hold for no less than 15 minutes each time. In the end, they got my phone number and name and said they would call me back everytime, but they never did (it's three days later now). I finally figured out the problem (set the main hard drive jumper to CS instead of MASTER), and they never helped. Expect to wait a long time (i.e., days) for technical support from these guys.

They refuse to provide any support.  
 
They will not honor the product warranty.

bought a mother board from a reseller.  
reseller went out of business  
being the motheroard was bad.  
emailed asus and they did nothing or did not return a email me to help me fix my broken P4PE motherboard $105 i'm out.  
Asus site has little or none about wattenty on it  
only i can find says Customer Satification Thats it

I'm the co-owner of a computer sales and servicing shop in Minot, ND. Every system we build uses an ASUS motherboard, except when the customer specifies another brand. We've sold hundreds of systems and have had few go bad. But, I must admit that ASUS has bad customer service. We are able to get RMA numbers quickly, BUT, the fact that they do not have an Advanced RMA option is rediculous. My customers do NOT want to wait 2+ weeks of downtime waiting for their board to come back. Intel has a GREAT RMA process, especially for Resellers/IPD members. I love ASUS for their products, but hate them for their RMA procedures. If they could just change that area of their business, they would definately be untouchable in my opinion.

This review was modified by its author, bitzpc, on 4/12/03 12:19 PM.

I had to RMA my A7N8X Deluxe due to the BIOS dying. I received my replacement board and IT TOO is bad. I have been emailing, filling out on-line requests for assistance and calling ASUS RMA dept. for 3 solid days now with no applicable results other than getting madder by the min. I have spent well over 4 hours total on hold time and have been disconnected/cut-off after 30 mins of being on hold 3 times. The woman that answers the phone in the RMA dept. tells me that I can ONLY deal with one person " Aaron Neil " to resolve my problems or replace my board. After no less than 10 voice mails left for this gentleman I have not received a reply as of yet..and truethfully I don't expect to. I filed a complaint with the BBB ( for whatever good that will do ) and the BBB has them listed with unsatisfactory business practices and numerous " no replies " to other customers problems/ request for assistance.  
 
$190 plus $15 shipping costs back to them down the drain I feel.

ASUS has great products, but the worst customer service. It took me an entire month to get an RMA number from them for my motherboard that failed. I'm still waiting on even hearing where the process is. Meanwhile, my business is suffering due to the server outage that was running on that board. Any email sent always took exactly five business days to receive a response. I purchased ASUS products for their reliability, but if they can't support their customers, they aren't reliable at all. I won't be purchasing ASUS products ever again.

I bought another board from them last August. I have neer had anything but ASUS boards, and I am on my fourth one. I had a dual processor slot 1 board, which I put in a server. I then had a CUV4X which went bad, and was replaced with a CUV4X-E (still working, along with the server board!). My most recent board from them is my A7M266. The board was the fastest around when it was released and is very stable. I have had my Athlon 1.4GHz up to 1.57GHz without a problem (that's with stock core voltages, RAM voltages, and a ram CAS latency of 2, using the FSB to overclock) Yes, ASUS boards are more expensive than most, but they are high quality boards with a ton of features, and they are well worth the premium.

This review was modified by its author, Geeky1, on 4/29/02 12:01 PM.