I bought a motherboard from them which turned out to have many known issues. I have not been able to get them to address my issues. I have installed a BIOS update for the crappy ethernet connection, which wasn't available until last month. It still didn't work until I got a set of new drivers for it from nVidia. Then ASUS updated the chipset drivers for this board and it's still very unreliable.  
 
Their support forums have no real ASUS staff on them, just users who got promoted to moderator status for doing enough of ASUS's work (supporting people, troubleshooting), which ASUS never does.  
 
I posted this on newegg.com, where I bought the motherboard. They quickly gave me a reference number, within 1 day, for my problem to be solved. I have submitted multiple tickets with paragraphs of technical data and they are not replying. Now I am here, and back on newegg, trying to expose the lies they are telling by pretending to help me. They are ignoring me completely and my computer is incredibly unreliable.  
 
But they love to act like they are helping people who post issues on newegg.com. They aren't really helping them. I have an issue number they gave to me that way and nothing will happen when I submit.  
 
No matter what happens with your product, your order, or your money, your relationship with ASUS will END once they get your money. Period.

This is the 2nd ASUS motherboard I have owned. While the product works, it is great. If you have the technical knowledge to configure and troubleshoot small issues, this product is great.  
The minute you need ANY kind of warranty/manufacturer support, give up all hope and enter the hell that is ASUS warranty/customer service.  
1 - No 1800#, so get ready to burn your cell phone minutes.  
2 - They will blame your CPU, memory, hard drives, EVERYTHING, before they issue and RMA. I am an IT professional and had to get very specific about ALL the tests and parts I swapped before they were willing to admit it was the motherboard.  
I don't think the majority of people would have access to all these spare parts available, so my guess is that your are SOL.  
3 - They will charge you the full amount of the motherboard (fair) and keep $10 (WTF?) if you want the replacement motherboard cross-shipped.  
4 - The first motherboard I had (I don't remember the model) had to be RMAd once and the replacement didn't work.  
5 - This last motherboard (and I mean LAST)is and M2N SLI Deluxe had to be RMAd twice. Both times the replacement didn't work at all.  
6 - Every single time I had to argue to no end for them to pay the shipping for sending their defective replacement back.  
 
SO, there you go. That's my story. I am fed up and will never build another PC with any of their products or recommend this brand to anyone.

I bought a Asus R1F tablet PC almost 2 yrs ago, it came with 2 yr warranty. Every since i bought it, the problems started, initially it was due to the default installed programs that would cause to make the laptop unstable, so customer service reps asked me to uninstall programs pre installed. After that my the laptop screen kept turning off at 1/2 battery life and had to restart the computer. This became really annoying so i send it in last year in may. They reformatted the HDD and send the computer back in 2 weeks. this happened again after 2 weeks once i started using the the tablet daily. so again i sent it in to repair it and they once again reformatted the HDD and send it back. and the problem duplicated it self. The tablet was sent in total of 4 times for the same issue. Basically Asus never fixed this issue but was waiting for my warranty to run out. Now they say i have to replace the motherboard and i have to pay for it since its out of warranty. They could have replaced the mother board 6 months ago when the tablet was first sent it. but since the warranty just expired, it dawned on them that the issue is motherboard.  
 
I DO NOT recommend YOU BUY any asus products. When i came to this site, realized its just not me but 80% of the people are dissatisfied with asus.  
 
DO NOT BUY ASUS.

Talk about the absolute worst company to be on the face of planet earth. Asus is terrible. This is my second board I have purchased in about 4 years. My newest has been the worst ever. Started with a bad ethernet port. So I sent it back to them for an RMA. 5 weeks later I get the same board back in the exact same condition. So I complain like any customer would and they get me to their high priority custom list with the advanced replacement. They are supposed to notify me when they get my paperwork the same day. I did some checking around and here 4 days later I have yet to hear from them. Some high priority their customers are. I would highly recommend staying away from asus until they get their act together (which wont be soon). This company clearly does not care about the customer one damn bit!!!!

This review was modified by its author, soundman777, on 1/6/09 3:22 AM.

I have bought many ASUS motherboards and just got my first experience having to send one in for repair. They did absolutely nothing to fix the board (board still dead) and sent it back in the same non-working condition with no explanation as to what they checked, zip! I had to contact them just to find out. Going on four weeks now dealing with their customer service (or lack of) people that have the attitude as they don't give a %#*&. I finally gave up after hours of phone calls and repeated ball dropping on their end. I will not purchase another ASUS motherboard again. Seriously! You will get better service from the Dell Dude in India (and that's not saying much).  
 
To be fair, I did not buy from ASUS.com website. I buy from Newegg, Amazon and other vendors that carrying ASUS. I just wanted everyone to know my experience in dealing with their customer service and technical support people. I give them the lowest rating that there is.  

This review was modified by its author, drhoads, on 12/8/08 5:29 PM.

I purchased a G2Sg laptop from NewEgg. I noticed shortly after receiving it that the monitor had a few stuck and one dead pixel. Called Asus and they emailed me an RMA and I shipped it off. Exactly one week later I had the laptop back with a brand new monitor at no cost to myself. Some companies give you crap about the industry standard when it comes to problematic pixels, but after speaking with a few agents it was easy to get things taken care of. Goes without saying I am very pleased with Asus's laptop and their customer service. It is very easy to get someone on the phone to speak with, no messy automated menu's and most of the agents speak english well. Will continue to purchase Asus products. Thanks guys.

Dealing with Asus has been pure hell, no other way to describe it. I bought a motherboard in the summer of 2007 but did not need it and left it alone in the box for a few months. When I attempted to used the motherboard it would short out after 10 seconds of booting. I called Asus and they told me they could not replace the Mobo they would have to prepare it. They said this would take 10 Business days. As of now it has been 12 business days and they have absolutely NO information on what is being done to fix the motherboard. The RMA department is unprofessional and frankly quite rude. I have never seen customer service so deplorable.  

This review was modified by its author, wvtalbot, on 3/11/08 4:22 PM.

I bought a m2r32-mvp motherboard made by asus and warrantied for 3 years. It made it 9 months before the pci-e slot went out. I have for 2 weeks been emailing the rma dept and calling them and as of yet no replies to email or phone messages. This company has the worst customer service i have ever seen. Beware if you ever buy a asus product that you are in reality getting no warranty as they wont answer rma emails or the phone for rma.

I purchased an ASUS G1 notebook from Newegg.com. Newegg is a very fine company. Unfortunately, ASUS is not. I had the power supply on the notebook motherboard burn out. I called ASUS, got an RMA, Fedex'd the notebook to California for repair. Two weeks later I got the notebook back. Nothing at all was done to the laptop!! ASUS said they fixed the computer and gave me a new battery. The battery was the same one I sent in for repair (Same serial number) Also, the charge state of the battery was the same as when I sent it in. The laptop would still not charge either. So, for two wasted weeks of my time, all I got back was the same broken notebook.  
 
I immediately sent in my notebook again for repair. ASUS promised me they would expedite it but after they got my notebook, it is just sitting there and I get lip service when I call their repair department. I get the same three people every time so I know this is a small amateur operation. NO MORE ASUS FOR ME. I really hate Dell but their customer service was better (if you can believe that).

This review was modified by its author, thekubiaks71318, on 7/31/07 9:57 AM.

Worst experience so far with any customer service. Customer service reps were unfriendly and unhelpful, even supervisors accomplished nothing. RMA process was extremely slow and unproductive.

Absolute rubbish,  
 
Computer broke after 3 months then again a couple of weeks after it was returned fixed. Each time it takes more than a week and a half for repair. Customer Service is terrible and there is no link between then people who fix the computer and the people you send an email to.  
 
Not buying from these guy again.

Purchased a white box from Computergeeks.com, shipped direct from ASUS. Box arrived looking OK, but inside box the computer was defective, with too much damage to use. Called computergeeks and they said, since it was shipped from ASUS, they must RMA. ASUS said computergeeks is responsible. Regardless, ASUS made it and it was defective and they treated the customer, me, like !@@##%. I told them I was a reseller and asked to speak to a supervisor if they want me to continue buying from them, and the clerk refused to put supervisor on line. Anyway, warning, do business with companies that backup their products with quality service, not ASUS.

I recently returned a z33a(m5a) subnotebook to Asus for minor repair--there was a subtle dull spot on the LCD panel when viewed off-angle, possibly a warp or a backlight irregularity. I called to describe the problem, then they called me back the same day to issue an RMA. I was a little worried they would not call back--it would have been better if they had given me the RMA during the initial call, but it turned out OK.  
 
I shipped the notebook to ASUS. They replaced the entire LCD assembly (including the cover and bezel!), and shipped it back *overnight* the day after they received it! That's great service--a lot of manufacturers would not even have fixed the screen, since the flaw was minor and the display still worked.  
 
Now that the screen is fixed, the computer is perfect--the m5 series really has the fastest, slickest, lightest, and best-designed notebooks in this form factor. If Asus could provide everyone with the type of service they gave me, then they could substantially increase their market share and brand recognition in the States. The products are unique, but unfortunately some of the whitebook integrators/resellers can be shady and Asus service has been spotty in the past.  
 
If you get service from a reputable dealer/integrator, the Asus products are hard to beat. I hope that Asus has also started to upgrade its service for direct buyers like myself, so that the company can receive more positive reviews like this one--they owe it to their products.

Got an Asus A6KM-Q002H laptop thinking it was the bomb from www.laptopsdirect.co.uk. Guess wot? I cannot belive the comments I read...or can I? Laptop broke after 2 weeks use, I treasure my goods dearly. Customer support seemed very good....seemed very good. Called them up, sent me an RMA form. Took repeated emails and phone calls and 1 week to get the actualy RMA number!!! Their policy is to issue one within 24 hours..yerright. Laptop has been in repair for 2 weeks now, depsite I was told Id have it back within 5 working days, which was then changed to 10 working days when I called up to complain. They cant tell me what state the laptop is in cause the repair centre arent doing thier job. They say they will check and phone me back, they never did. I think I might file a complaint agaisnt this company with Consumer Direct. NEVER BUY FROM THEM!

I tried to contact ASUS about a problem with the P4G8X Deluxe Mother Board that is installed in my PC. I called customer support, someone told me that they were very busy and that someone would call me back, I gave him my phone number but they never called back. I then logged a trouble report via their email support, it took 4 days before I finally got a response back. This is not good customer service, I don't think I will be dealing with this company in the future.