i buy a laptop from rk computers and im very happy about the costumer service and about the computer aswell, i buy from California and now im backhome at israel, thank u rkcomputers and thanks u rob

I installed Fedora 8. All works well except Adobe Flash Player that does not seem to work with the GM965 GPU.

Fast service, fast shipping, excellent quality laptop. I'm very pleased with my purchase.

I spoke with a sales rep twice with several questions and concerns before my purchase and they were very thorough and helpful. The web site is the best I've seen at allowing the user to spec a notebook with exactly what they want and nothing more.  
Received exactly what I ordered. Great value and will definately order from RK again.

This review was modified by its author, robertmclaurine, on 11/28/07 12:20 AM.

Before I ordered I called and asked about an option that I didn't see on the website. the rep updated the site for me so that I could get the option I wanted. after I completed my order it arrived in a timely manner and everything looked good. I (being obsessive compulsive) re-installed the OS so that I could set things up exactly as I wanted. when I was trying to reload the drivers, the graphics driver would not work. I called RK and they told me that the driver had not been released to the public yet, but they would email a link so I could reload it. the system works great and runs perfectly now. I'm very pleased with the prompt service and the fact that, even though what I did was completely unnecessary, the RK rep was completely polite and helpful. I will definitely buy from them again next time I'm in the market for a laptop.

I called this store's contact number over eight times before I made any kind of purchase with technical questions on one of their models. Every time I was talking with a person directly (no punch in the number systems or hold for next available customer support agent). They were extremely helpful, patient, courteous, and knowledgeable on the queried topics. I decided to make a purchase, and it has been the smoothest and fastest process to date for me (I have bought many items, including computers, online before). Even once I received my very nicely packed product their staff assisted my new annoying questions with a cordial and helpful attitude. They are my go to guys for laptop purchases from now on, I can't praise them enough.

I had a couple of presales questions and called their number listed on their site. First time i called i actually spoke with a human being that answered my questions!!! Service and shipping was prompt. The price was incredible!!! Product was just as advertised. The only cons were some buggy components on the laptop. But they were smalled hardware related problems. Very good experience. Have recommended this seller to several friends already.

Very fast delivery, great service, good packaging. Everything was just as advertised. I didn't upgrade, just got a bare-bones computer, and wasn't hassled at all.  
 
All around great service.

Seller's customer support was excellent. The general email response time was under an hour. They worked with me directly to answer any question I had about the product both before and after the sale. I would highly recommend RK Computer to anyone looking for a new laptop. The combination of outstanding customer service and great products makes a great seller in my eyes.

This company's excellent ratings led me to believe that they'd be a great place to get a battery for a notebook I hadn't yet recieved. I figured there wouldn't be a problem with any of it, considering the place I got the notebook also seemed to be great. Well, I got the battery early, since I'd had the notebook custom-built by the other company, and it had to be built before it could be shipped. When I got the computer, I noticed all kinds of great things about it, like the battery had charge, it had a nifty swivel-camera I hadn't noticed, and the battery didn't stick out. When I put the battery I got from RK computers, I noticed that I now had a computer with a battery sticking out rather oddly. I tried to send this odd-shaped battery back to RK, but apparently I'd been contacted by email or phone(I don't delete email relating to purchases, but still don't have any non-automated email from RK. I also don't use phones unless I'm forced to.) about the battery sticking out. Okay, so maybe somebody's email server spontaneously combusted or something, but it seems batteries aren't returnable (although I haven't been able to find anything on their site about battery returns or warranties, or anything about them, for that matter). Looks like a big oops buying from RK.  
Edit: Like I said, I don't use phones unless I have to; I didn't call them before trying to return the battery, and don't know where they're getting that I did.

This review was modified by its author, VirVeritatis, on 6/16/07 7:29 PM.

RK computer is no doubt the best customer service computer retail store I've ever dealt with. Their quick and resourceful reply are very impressive and this is one of the reason I bought my Laptop from them.  
 
My laptop MS1057, was a rather new product and it's a MSI barebone which not too many stores carry. RK not only provided the best price and also the best service and information regarding the laptop, even before I placed my order. When I placed my order they didn't upsell me for things that I don't need, indeed, they did tell me "those are just toys for your laptop".  
 
The shipment was arrived as estimated. Once again their prompt response is just IMPRESSIVE!!!!!!  
 
The after sales service I do not know yet because this is the 3rd day I'm with my notebook and I have not encoutered problems.  
 
Afterall, a very decent shop and will definitely do business again.

Great Seller! Great product. I had to call for clarifiation on the item before I ordered it online. Thanks, Alfred

I ordered an MSI whitebook. There aren't a ton of reputable resellers for newer model whitebooks.  
 
RK Computers had the model I wanted and I checked out the previous ratings. I am surprised that more people aren't taking advantage of these deals!  
 
I even upgraded my shipping to Next Day Air because I was in a hurry. RK came through. Perfect double-boxed packaging and a working notebook after I installed my components. Great Service!!!!Quick replies to my emails was also a big plus!!!

I ordered a new MSI 171544 notebook from RK. Since I am an advanced user and didn't want any "extra" programs, I bought my own XP pro cd and installed it myself. I immediately had a problem with the computer starting up by itself. I contacted Rob at RK and his response was that it was my problem since I installed the o.s. myself. He tried to blame it on Winfax, which has worked fine on every other notebook I have. Every night after midnight, the notebook would start by itself, whether it was in standby or completely turned off. I spent 2 hours on the phone with a very nice Microsoft tech, at no charge, and they said they really thought it was the bios. After I contacted RK again, they finally researched the bios they had sent me and found out it was the wrong version; the correct version was dated prior to my order and had not been put in the notebook as it should have been. My computer is critical for work, and I was not pleased about this. Subsequently I have found out that what I had hoped were generic components that would easily install are not. I'm now having problems with Realtek driver conflicting with the latest security update from Microsoft. I was not happy with the response I got from RK, which was basically fix it yourself, without even considering it might be their fault, and although I should have received an "I'm sorry, it was our fault", I didn't. I won't be buying MSI or dealing with RK again.

It is a very nice laptop, exactly what I was looking for. The website customization options were simple and easy to understand; all the option I was looking to customize were available. The machine arrived on time with no shipping issues. I selected all the individual components and knew that they were what I wanted, but I was wondering a little about how the case would look, it turned out to be far better than I hoped. I called RKC twice; once for customer order support and another for technical support. Both calls were answered immediately by a real person, who dealt with both of my issues right there on the phone.  
Overall; I had a very good Laptop purchase experience with RKC.