This company's excellent ratings led me to believe that they'd be a great place to get a battery for a notebook I hadn't yet recieved. I figured there wouldn't be a problem with any of it, considering the place I got the notebook also seemed to be great. Well, I got the battery early, since I'd had the notebook custom-built by the other company, and it had to be built before it could be shipped. When I got the computer, I noticed all kinds of great things about it, like the battery had charge, it had a nifty swivel-camera I hadn't noticed, and the battery didn't stick out. When I put the battery I got from RK computers, I noticed that I now had a computer with a battery sticking out rather oddly. I tried to send this odd-shaped battery back to RK, but apparently I'd been contacted by email or phone(I don't delete email relating to purchases, but still don't have any non-automated email from RK. I also don't use phones unless I'm forced to.) about the battery sticking out. Okay, so maybe somebody's email server spontaneously combusted or something, but it seems batteries aren't returnable (although I haven't been able to find anything on their site about battery returns or warranties, or anything about them, for that matter). Looks like a big oops buying from RK.  
Edit: Like I said, I don't use phones unless I have to; I didn't call them before trying to return the battery, and don't know where they're getting that I did.

This review was modified by its author, VirVeritatis, on 6/16/07 7:29 PM.

I ordered a new MSI 171544 notebook from RK. Since I am an advanced user and didn't want any "extra" programs, I bought my own XP pro cd and installed it myself. I immediately had a problem with the computer starting up by itself. I contacted Rob at RK and his response was that it was my problem since I installed the o.s. myself. He tried to blame it on Winfax, which has worked fine on every other notebook I have. Every night after midnight, the notebook would start by itself, whether it was in standby or completely turned off. I spent 2 hours on the phone with a very nice Microsoft tech, at no charge, and they said they really thought it was the bios. After I contacted RK again, they finally researched the bios they had sent me and found out it was the wrong version; the correct version was dated prior to my order and had not been put in the notebook as it should have been. My computer is critical for work, and I was not pleased about this. Subsequently I have found out that what I had hoped were generic components that would easily install are not. I'm now having problems with Realtek driver conflicting with the latest security update from Microsoft. I was not happy with the response I got from RK, which was basically fix it yourself, without even considering it might be their fault, and although I should have received an "I'm sorry, it was our fault", I didn't. I won't be buying MSI or dealing with RK again.

RK computer was very helpful. They have great prices, good service, and exceptionally fast service. I look forward to doing business with rk in the future. 5 stars!

Great laptop even better laptop builder can't say enough good things about RKcomputers, answered all questions and helped in every aspect of purchase.  
I highly recommend them.

I could not be happier with my purchase from RK Computers. Rob always responded quickly to my questions (and there were many), kept me up to date on my order, and made sure the turnaround was as fast as he could make it. I won't be ordering another computer anytime soon, but when I do I feel confident that RK Computers will be at the top of my list.

I pretty pleased with ordering from RK computers. When I sent the wrong type of payment to Rob, he personally called me and told me about the situation. Most people could have taken advantage of that situation by charging extra for resubmitting the correct form of payment, but thankfully, RK computers didn't.  
 
I would like to mention that I also like how quickly my questions were answered through email before I bought the laptop.  
 
As for the laptop itself, it is professionally packaged and the item arrived extremely quick even though I used standard shipping. The laptop seems to be well build as well.  
 
I recommend RK computers to people who are searching for a new laptop. Do not be afraid to order from a small company that is relatively unknown, especially if you're looking for in depth customization options.

Excellent service!! Rob was able to help me out while I was in a pinch by getting my laptop setup and shipped out in one day. He also was able to get me Saturday shipping at a very reasonable price. Anyone i know who will want to pick up a high performance laptop I will surely recommend RK Computers now!

I must say I am very impressed so far with RK Computers. I previously placed an order with another reseller and after waiting for more than 2 weeks, I canceled my order with them. I was getting the run around on why my order was delayed and what not.  
 
So I then placed an order with RK Computers on 12-12-2008 and asked them if they can rush the order for me. It shipped on 12-15-2008 and should be here on 12-19-2008. Unbelievable service so far.  
 
I have yet to receive my notebook, but I am sure it will be exactly how I ordered it. RK computer's will be my first choice the next time I am in the market for a new notebook.  
 
Also, RK Computers had the lowest price I have seen from any other resellers. Low prices and great service, you cannot beat that.  
 
Update: Received my laptop on the 18th. 6 days after placing the order. I was a little worried that since it was installed and shipped out so fast that the notebook might not be up to par.  
 
I have absolutely no problems with the laptop at all and it runs everything beautifully. Thanks again RK Computers.

This review was modified by its author, hoang557, on 12/25/08 6:25 PM.

RK Computers delivered my custom laptop in a timely manner and at a very reasonable price.  
 
Their website is easy to use to specify your requirements for your laptop. I was able to choose Ubuntu as my operating system as well as all the hardware components/accessories that I needed.  
 
Their technical support is knowledgeable and was available when I needed it.  
 
If you need to build a custom laptop, I recommend RK Computers.

I ordered this OCZ notebook with some components and I was promised a ship date on that Friday. The problem was i needed the notebook for a business trip that Saturday. I spoke to Rob and he helped me out by rushing it out for me. The response time was FANTASTIC!! I emailed and an hour later i got my response. Wish most companies were like that. Anyway, he was able to send it out on Thursday and it is scheduled for a Friday delivery. WOO HOO!!! I would buy from RK Computers again....EXCELLENT service!!!

This review was modified by its author, LouieR, on 12/22/08 2:39 PM.

Very Satisfied!!  
 
Fast and effective service before, during, and after the sale.  
 
My laptop arrived FAST (3 days!) and as ordered, working great!  
 
Do not hesitate to do business with RKC.

This review was modified by its author, alexsga, on 11/22/08 12:04 PM.

I pre-ordered the RKC-1756 Extreme (OCZNBIM17A)Notebook. Once relesaed form the manufacture i received my order within 5 days.  
 
They told no stories and shipped my notebook immediatly. It arrived and i had absolutly no problems to date, the O/S was installed perfect and they also included a driver/utility cd.  
 
I called a few times for various (and probably stupid questions) and got a live person on the phone every time!!  
 
No recorded message, no press 1, 2, 3, 4 and so on.........  
 
No leave a message, I actually called one nite when I got home late (about 1am) and still got a live person that answered all my questions without any hesitation.  
 
I cannot make it clear enough that this is absolutly the BEST notebook and the BEST support I have EVER received from a company.

Well, firstly, I originally ordered the MSI-1722 (RKC-1722 Extreme Edition) laptop from Xotic-PC. But after waiting 9 business days, I received an email telling me that the LCD failed during their testing phase, and they had no ETA when they would have more.. so they offered to downgrade the LCD screen to a lower resolution. Well.. I wasn't going to have that!  
Having a matte 1900x1200 screen was the main reason for me to purchase this model. So, I phoned Rob at RK Computers, who was very helpful and told me that he had plenty of those LCDs in stock.  
So, I cancelled my order with XoticPC and quickly purchased the same configuration from RKComputers online. (and saved almost $400 in the process)  
 
I ordered late tuesday night, and the computer was shipped the following Friday.. I received it in good condition Monday morning. So it took half the time that Xotic took just to email me the bad news!  
 
The quality of the packaging was great.. and instructions clear. I'm very happy with the purchase thus far.  
 
If I had to comment on what could be improved:  
 
- the included CDroms and paperwork smell like an ashtray. Someone must smoke heavily in the RK office! ;-)  
- PayPal as a payment option would be nice.  
- I went with XoticPC originally, because their site looked more 'professional'. It would be nice if the RK website had a facelift - as I believe the service at RK computers exceeds the 'image'.  
 
All in all, I'm very happy that I purchased from RK computers.. it's still early days, but the laptop is running well.  
 
I would certainly order from them again in future!  
 
ps: at time of writing, I'm still waiting for my refund from XoticPC!

Easy specification. Easy ordering. Product was as ordered and worked accordingly. Shipping was fast.

I was very pleased with the product I received. I ordered a Sager NP5793 and it's performance is top notch, it really did the job that I wanted of replacing my current desktop, while providing me with cutting edge hardware and performance. After ordering the notebook on the 18th of June, I had to send a money order becuase the ammount was over my check card limit. After receiving the money order, the notebook took a few days to produce, unfortunately it was finished on a Friday so I had to wait a weekend. The notebook shipped on Monday and I had it my hot little hands by Tuesday thanks to Next Day Air (this was overkill becuase I found out that they were really only one state away). After receiving the notebook I played some UT3 it just tore right through it. This computer is like a portable powerhouse, even with an 8800 GTX and a Core 2 Duo (2.6 Ghz) running, this thing runs cooler (and quieter) than my desktop ever could. Turst me, compared to my desktop this thing is like silent. With the hardware that this notebook is packing and it's overall build quality, I trust this computer will bring mne plenty of performance and pleasure for years to come. I have dealt with a local reseller in the past to provide me with my current desktop and laptop, and they just did not give me a product that was worth the money I paid. However, with RK Computers, my faith in resellers has been restored. These guys have truly provided me with a product that was worth the money, and it was actually built correctly according to my specifications. I would highly recommend to RK Computers to anyone looking to pruchase a new high quality notebook, and wants to actually get what they pay for.