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Store Rating and Reviews ExoticPhone / GSM Int'l / rainierfarms.com

Homepage: http://www.exoticphone.com/ Shop Now at ExoticPhone / GSM Int'l / rainierfarms.com
Overall Customer Satisfaction Rating  
Six-Month Rating: 5.63 / 10
Six-Month Reviews: 4
Lifetime Reviews: 21

   


Lifetime Rating: 4.52 / 10
All Stores Avg.: 8.15
9.17 Pricing of Products and Services
6.25 Likelihood of Future Purchases
2.50 Shipping and Packaging
3.13 Customer Service
3.33 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
Which companies are Merchant Members?
Show Reviews Read all 21 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
Empire State Building  
350 5th Avenue  
57 FL Suite 5710  
New York, NY
customer support email:
sales@exoticphone.com
phone:
212-561-5358
customer support:
212-561-5358
business hours (est):
10:00am - 6:00pm EST  
Monday - Saturday  
10:00am - 5:30pm EST  
Sunday

FAX: 212-858-5731



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 ExoticPhone / GSM Int'l / rainierfarms.com Customer Reviews
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Reviews 1 - 15 of 21
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Very Satisfied
Reviewer: nycballer420
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9/10/09 2:13 PM
These guys have every phone imaginable, there are very few places in Manhattan with their selection. Prices were good and service fast. Called at 3pm, they had my imported Nokia waiting for me within 1 hour at a price that was better than every other store. They beat Chinatown's selection and pricing by a good bit. Reccomended

Very Satisfied
Reviewer: alexg667
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5/7/09 10:52 PM
I was actually a referred customer of Exoticphone.com. My friend had bought unlock GSM phones from them before. Their price is the best and service is average, not bad but not the best. They have live customer support and somewhat helpful. I actually dealt with the manager, neo, seems like a nice guy. Anyways, shipping was really fast.

Very Satisfied
Reviewer: rihajahan
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5/2/09 5:13 PM
I have bought Nokia N96 16GB from Exoticphone.com. I got one year warranty from Nokia. Normally, when I buy unlocked Nokia phones, they do not have any warranty. I guess I was lucky. anyways, the shipping was pretty fast. Maybe because they are located in same state as me. customer service was pretty good. Would do Christmas shopping again.

Very Satisfied
Reviewer: jimilli09
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3/14/09 8:23 AM
I bought a silver Sony Ericcson Xperia x1i for $600. At first I'd thought Exotic Phones was a fraudulent company because of the prices. And though users on blogsites had stated they were a scam, I'd took it upon myself to visit their office in person at 20 West 30th street in Manhattan, NY. I couldn't believe it myself! So far, they have the lowest prices from what I've seen online. I'd paid $599 for the Xperia x1i, which is a fairly low price compare to other merchants. I'm looking foward to buying from them again, maybe the Samsung Pixon this time.

This review was modified by its author, jimilli09, on 3/20/09 9:06 AM.

Very Satisfied
Reviewer: mwp2008
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9/19/08 5:03 PM
I have visited exoticphone.com's new location at 30 street and got sony ericsson w760. Honestly, very professional and nicely handled business. They do need more people and not charge tax if paid cash. I paid cash they still charged me tax. But definitely it was still worth it. The price by far cheaper than other stores.

Very Satisfied
Reviewer: will88
User Rating: 
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9/18/08 7:33 PM
ive purchase a white samsung omnia 16GB from exoticphone.com ive had read some of its reviews right after i purchase the device and was not very impressed from what i had read but i did my homework from other websites besides exoticphone and there prices are way better so far my shipment was good got my phone the next day and this was ground shipment so i was very pleased i might consider buying at exoticphone.com in the near future.

Very Satisfied
Reviewer: wahid2000
User Rating: 
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2/25/08 7:26 AM
I bought sony ericsson K850i from exoticphone.com. I got the merchandise the very next day even though I paid for ground shipment. I was pretty happy.

This review was modified by its author, wahid2000, on 2/25/08 8:41 PM.

Somewhat Satisfied
Reviewer: exoticgirlsxxx
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6/29/09 8:41 PM
Couple of weeks ago I bought a brand new unlocked cell phone from exoticphone.com, I bought one of their latest arrivals – the Sony Ericsson W995, so far I placed about 7 orders with them, I like to order from them because their phones are really good & I have no other choice but to admit that they always give the best price, compare to other websites they give the most reasonable price for unlocked OEM cell phones.  
 
Everything about exoticphone is really good & top class but there’s just one problem, sometimes they are late with their shipping but even then I can’t complain because later on they always make it up to me, they either give me a free car charger or a $5.00 discount.  
 
I told all of my friends, family members & colleagues about exoticphone and most my known people order from them regularly, yesterday a friend of mine, named alex bought a new Nokia N97 from them, I think he will receive the phone tomorrow. He is so excited about it, you guys are not going to believe how much he got it for, can you guess??? He got it only for $725.00, unbelievable, isn’t it? Other people are selling it for over $770.00 and some are selling for over $800.00. I wanted to order one of the N97 for myself as well but its too expensive for me, i can’t afford it at the moment. If anybody out here wants to get a N97 I would definitely recommend that you get it from exoticphone, firstly because of the unbelievable price they are offering and secondly because the N97 which they have not made in Korea, China or Japan, its made in Finland.  
 
OK now about my W995, man I really don't know what to say about it, its such a wonderful phone and for a music lover like this phone is perfect. I read a lot of reviews about the phone before I ordered for it but believe me the performance of the phone went beyond my expectation, I really didn't expect it to be so good. One of the rep's of exotic really helped me a lot to take this decision, he promised me that I'm not going to regret it & believe me when I say, I have no regrets what so ever, I really love the phone.  
 
Im writing this review about exoticphone mainly because of two reasons, firstly because Im really impressed with their service, they always take good care of me and from them I always end up getting what I want, so im one their most satisfied customers. The second reason is - I noticed that some people are writing some odd stuffs about them which is really not true, those guys are totally out of their minds, they have no idea about what they are saying or writing, either they are totally mad or they are just trying to spoil the reputation of exoticphone. Im writing this because I just needed to tell everyone the real story & I want everyone to know the truth.  
 

Somewhat Satisfied
Reviewer: bubbamanlarry
User Rating: 
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6/3/07 12:02 AM
The only problem I've evr had with these guys is understanding what they're saying. When everything is clarified, the order comes pronto. I always order Next Day. I've ordered twice from Exotic, and have one order in the works. Never a problem

Neither Satisfied Nor Dissatisfied
Reviewer: goodlink
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7/10/09 1:51 PM
I have been dealing with Exoticphone.com since 2006 as one of their registered wholesale customers. I am a retailer and have been exporting cellphones to different countries in the middle east for the last five years. I buy most of these latest cellphones especially Nokia in bulk quantities every other day from Exoticphone.com.  
 
"A good team of people, who know what they are doing and how they are going to make it till the end." These guys are young, energetic, sincere and obviously helpful. Ofcourse i have to admit that there have been some issues so far the inventory and shipping are concerned, nevertheless, it would be unjust if I don't say out loud that these guys took care of me for the last three years in a very amicable way. That's what I love about Exoticphone.com! I do understand the fact that there will be endless issues between the merchant and the customer but the bottom line is whether the merchant takes care of these problems professionally or not. They are polite, enthusiastic, and seem to be positively concerned about what would fit your needs the best, there is too little of that in the world today.  
 
Professional, practical, quick, efficient, well-bred and reverential. Garunteed to be one of the qualified online cellphone shops you've ever used.  
 
 

Dissatisfied
Reviewer: vandaria
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4/15/09 8:51 PM
I ordered the Samsung U900 Soul Grey and they said that the order is out of stock. I email them to refund it and they give me the new order update and said that my order has been refund. I never receive the money for another 2 weeks and I email them again to refund my money but no reply. This is getting worse and I ended up called my bank to cancel my transaction and take my money back.  
You probably would have to call them first before making a payment to confirm that they actually have the product.

Dissatisfied
Reviewer: aznvampgirl
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7/6/07 2:51 PM
Purchasing was a breeze and they had a good price and decent s/h. However, my opinion of the store dropped from there. Communication from them indicated that it would be sent out immediately and I have yet to received any details of this, yet my cc was charged on the date of order.  
 
Have placed a called with them numerous times today and no one has picked up; have also sent communication via their website but no response. Am beginning to suspect the worst case.  
---------  
I did eventually receive an email stating my tracking number and received my phone soon afterwards. Their communication was not very professional but I did receive my phone in good condition.

This review was modified by its author, aznvampgirl, on 7/27/07 9:24 PM.

Very Dissatisfied
Reviewer: dong_ta
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7/16/09 9:11 PM
I order a phone from this site on 6/19 and until 6/24 it still not ship so I call in to check why and they said it ran out of stock so I cancel the order on 6/24. But until now still haven't see the refund yet. This is just a cancel order, it not like a return or any thing like that but it took them 3 week still not thing yet. I'm not sure I can get my money back or not. This is badddddd.  
 

Very Dissatisfied
Reviewer: rsaack
Click Here to See the Profile for rsaack

12/23/08 9:23 AM
Ordered a phone and received a tracking # via email that day. Contacted GSM Intl. 2 days later when UPS tracking info showed that phone never shipped. Called and was told to contact shipping after weekend. Did so and was told that the color ordered was not in stock. Agreed to another color and was told that phone was to be shipped next day service on same tracking #. Checking tracking today delivery is scheduled in 7 days, long after I've left on a trip. Although they are polite, dealing with the folks there is like talking to a wall: it's their way or the highway. I chose the latter and cancelled the order. Will be seeking a credit from PayPal whilst the package sits at the front door. Explained to the last fellow that my UPS driver will just leave it, even though requiring a signature. Suggested that he issue a "will call" so that it gets returned. Hung-up on him when I tired arguing. As stated, it's like talking to a wall!

Very Dissatisfied
Reviewer: ScamHammer
Click Here to See the Profile for ScamHammer

12/11/08 6:46 PM
Received a package from this company, which was purchased by someone on Bainbridge Island WA, who stole, and used, one of our company's credit card #s.  
I called Exoticphone.com (during their listed business hours), and listened to their phone ring around 50 times before I finally hung up.  
So, I visited their website, and noticed a button marked "Call Me Back." (again, during their listed business hours.) I am still waiting for a return call.  
If they process orders using stolen credit cards, they just might be too busy to return legitimate calls.....  

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