I order a phone from this site on 6/19 and until 6/24 it still not ship so I call in to check why and they said it ran out of stock so I cancel the order on 6/24. But until now still haven't see the refund yet. This is just a cancel order, it not like a return or any thing like that but it took them 3 week still not thing yet. I'm not sure I can get my money back or not. This is badddddd.  
 

Ordered a phone and received a tracking # via email that day. Contacted GSM Intl. 2 days later when UPS tracking info showed that phone never shipped. Called and was told to contact shipping after weekend. Did so and was told that the color ordered was not in stock. Agreed to another color and was told that phone was to be shipped next day service on same tracking #. Checking tracking today delivery is scheduled in 7 days, long after I've left on a trip. Although they are polite, dealing with the folks there is like talking to a wall: it's their way or the highway. I chose the latter and cancelled the order. Will be seeking a credit from PayPal whilst the package sits at the front door. Explained to the last fellow that my UPS driver will just leave it, even though requiring a signature. Suggested that he issue a "will call" so that it gets returned. Hung-up on him when I tired arguing. As stated, it's like talking to a wall!

Received a package from this company, which was purchased by someone on Bainbridge Island WA, who stole, and used, one of our company's credit card #s.  
I called Exoticphone.com (during their listed business hours), and listened to their phone ring around 50 times before I finally hung up.  
So, I visited their website, and noticed a button marked "Call Me Back." (again, during their listed business hours.) I am still waiting for a return call.  
If they process orders using stolen credit cards, they just might be too busy to return legitimate calls.....  

I purchased a wholesale order from them of about 12 phones the total came out to a couple of grand every single phone had some sort of defect to it and then they refused to give me a refund for any of it, if they act like this with wholesale orders i have no idea how they act in retail but please stay far far away. And i know its hard to find a good source for higher end phones in the wholesale market but please keep looking dont even start doing business with these crooks they will send you used and broken phones and leave you holding the bill.

Like many of the other reviews for this company I have had ONLY bad experiences with them. I placed my order, they have my money, and after that the customer service is nil. On March 9th Mark contacted me to verify my shipping address, since I am trying to get it sent to an APO I can understand that there may be some concern about that. I sent an e-mail response, and called just to make sure that my order would be shipped as soon as possible. I spoke directly with Mark and he had me send him another e-mail confirming that address that he already had and I had already verified over the phone and in the previous e-mail. I asked him for a confirmation e-mail to make sure that he had recieved it and of course that never happened. The next day I sent another e-mail via their websight and got no response so I called again and was told that the order would be shipped out that day. I came into work on the 11th to an e-mail stating that the order was shipped via UPS which does NOT ship to APO. Now I will have to call them again and find out where they actually sent my $209 phone to. With that said, I am in Iraq right now, and I need the phone to support the soldiers I am assigned to, and not to mention that it is costing me a fortune to call back to the states. This was all made very clear to them from day one, I made a mistake by patronizing this place and I encourage anyone who is thinking about doing the same to smash their hand with a hammer instead because I'm sure it would be less painful.  
 
Update 25 March 2008:  
The phone was shipped to my home address in TX, where my wife had to pack it back up and ship it out to me overseas. Fine, I had a box coming to me anyway, whats adding a few more things. The phone arrived here about 6 days later, I charged it up and the battery immediatly discharged after unplugging it. They sent me the WRONG battery for the phone! I wrote them an e-mail on the 23rd, which was a Sunday that I expressed my dis-satisfaction with them and there customer service. To my suprise they e-mailed me back on the same day and told me that they were going to ship me a new battery out right away, and today on the 25th I have delivery confirmation numbers for the item. They did a good job resolving the battery issue for me, however it has not made my opinion of the store any better. I had to send a very nasty e-mail that I didn't want to send in order to get quality customer service out of them. I still would not recommend this store to a friend or anyone else.

This review was modified by its author, bricweeks, on 8/3/09 4:39 PM.

Placed an order on the 7th, a Saturday. For some reason, Exoticphone thought it would be brilliant to make it impossible for people who pay with PayPal to cancel or even receive a confirmation email for an order. I called at 9:20am on the 9th, Monday, to cancel my order. I successfully canceled the order over the phone and spared myself from having to pay any re-stocking fees as the order had not yet shipped. But it took more than 20 phone calls to finally get someone to tell me the status of my refund. At one point I was told to contact Paypal for a refund, which is absolutely stupid and not part of PayPal's policy. On the 13th I was told by an ExoticPhone rep that I would be issued a refund on the same day. To my surprise, I received the next day with tracking information for the order I canceled 6 days ago. Fast forward 30 more calls, I arranged to have the package returned and told those people that I expect a full refund. The phone looked used with scratches and the other item was missing. I successfully returned the beat up phone to them. After all my stress, they neglected to refund the shipping fees for an order I had canceled 6 days before it shipped.  
If you are considering buying from this site, do not. Contact me, I'd rather spend my time helping you find a better site than seeing them make any more money.

Communication with this company is poor at best took 2 days to contact them multiple calls,they had not shipped product 5 days later or aknowledge transaction. finally today it was promised to be sent to be arrived in 5 days

I ordered a pink PEBL from this place on August 26th and paid for overnight shipping. It is now Sept 13th and I have no phone and no money back. The customer service was a joke and extremely ignorant and unhelpful. I would never order anything from such a shady business. My boss ordered a phone from this place a while ago and he never got it or a refund. He has to show up at their beverly hills office and demand the phone in person. Had I known this before I never would have delt with these people. Please do yourself a favor and buy somewhere else

I ordered something off of the website, however I haven't recieved the product nor any invoice after 2 weeks. I give them a call (attemped for 2 days because the number on the website is always busy or nobody picked up) and they said the item was out of stock. I asked for my money back but haven't received the first time, however I did get it the 2nd time. The staff there are helpful and courteous if you can get a hold of them.

This review was modified by its author, Running Pinata, on 12/6/05 3:56 PM.

I ordered the Samsung U900 Soul Grey and they said that the order is out of stock. I email them to refund it and they give me the new order update and said that my order has been refund. I never receive the money for another 2 weeks and I email them again to refund my money but no reply. This is getting worse and I ended up called my bank to cancel my transaction and take my money back.  
You probably would have to call them first before making a payment to confirm that they actually have the product.

Purchasing was a breeze and they had a good price and decent s/h. However, my opinion of the store dropped from there. Communication from them indicated that it would be sent out immediately and I have yet to received any details of this, yet my cc was charged on the date of order.  
 
Have placed a called with them numerous times today and no one has picked up; have also sent communication via their website but no response. Am beginning to suspect the worst case.  
---------  
I did eventually receive an email stating my tracking number and received my phone soon afterwards. Their communication was not very professional but I did receive my phone in good condition.

This review was modified by its author, aznvampgirl, on 7/27/07 9:24 PM.

I have been dealing with Exoticphone.com since 2006 as one of their registered wholesale customers. I am a retailer and have been exporting cellphones to different countries in the middle east for the last five years. I buy most of these latest cellphones especially Nokia in bulk quantities every other day from Exoticphone.com.  
 
"A good team of people, who know what they are doing and how they are going to make it till the end." These guys are young, energetic, sincere and obviously helpful. Ofcourse i have to admit that there have been some issues so far the inventory and shipping are concerned, nevertheless, it would be unjust if I don't say out loud that these guys took care of me for the last three years in a very amicable way. That's what I love about Exoticphone.com! I do understand the fact that there will be endless issues between the merchant and the customer but the bottom line is whether the merchant takes care of these problems professionally or not. They are polite, enthusiastic, and seem to be positively concerned about what would fit your needs the best, there is too little of that in the world today.  
 
Professional, practical, quick, efficient, well-bred and reverential. Garunteed to be one of the qualified online cellphone shops you've ever used.  
 
 

Couple of weeks ago I bought a brand new unlocked cell phone from exoticphone.com, I bought one of their latest arrivals – the Sony Ericsson W995, so far I placed about 7 orders with them, I like to order from them because their phones are really good & I have no other choice but to admit that they always give the best price, compare to other websites they give the most reasonable price for unlocked OEM cell phones.  
 
Everything about exoticphone is really good & top class but there’s just one problem, sometimes they are late with their shipping but even then I can’t complain because later on they always make it up to me, they either give me a free car charger or a $5.00 discount.  
 
I told all of my friends, family members & colleagues about exoticphone and most my known people order from them regularly, yesterday a friend of mine, named alex bought a new Nokia N97 from them, I think he will receive the phone tomorrow. He is so excited about it, you guys are not going to believe how much he got it for, can you guess??? He got it only for $725.00, unbelievable, isn’t it? Other people are selling it for over $770.00 and some are selling for over $800.00. I wanted to order one of the N97 for myself as well but its too expensive for me, i can’t afford it at the moment. If anybody out here wants to get a N97 I would definitely recommend that you get it from exoticphone, firstly because of the unbelievable price they are offering and secondly because the N97 which they have not made in Korea, China or Japan, its made in Finland.  
 
OK now about my W995, man I really don't know what to say about it, its such a wonderful phone and for a music lover like this phone is perfect. I read a lot of reviews about the phone before I ordered for it but believe me the performance of the phone went beyond my expectation, I really didn't expect it to be so good. One of the rep's of exotic really helped me a lot to take this decision, he promised me that I'm not going to regret it & believe me when I say, I have no regrets what so ever, I really love the phone.  
 
Im writing this review about exoticphone mainly because of two reasons, firstly because Im really impressed with their service, they always take good care of me and from them I always end up getting what I want, so im one their most satisfied customers. The second reason is - I noticed that some people are writing some odd stuffs about them which is really not true, those guys are totally out of their minds, they have no idea about what they are saying or writing, either they are totally mad or they are just trying to spoil the reputation of exoticphone. Im writing this because I just needed to tell everyone the real story & I want everyone to know the truth.  
 

The only problem I've evr had with these guys is understanding what they're saying. When everything is clarified, the order comes pronto. I always order Next Day. I've ordered twice from Exotic, and have one order in the works. Never a problem

These guys have every phone imaginable, there are very few places in Manhattan with their selection. Prices were good and service fast. Called at 3pm, they had my imported Nokia waiting for me within 1 hour at a price that was better than every other store. They beat Chinatown's selection and pricing by a good bit. Reccomended