I was happy to find the Pioneer TV i wanted at a great price, from a Pioneer authorized dealer. Being an AVS Forum sponsor gave me added confidence. The TV shipped quickly and arrived in perfect shape. I missed the little sheet that pointed out the hard-power button on the bottom of the set, but a quick call to Aric had me enjoying my new TV immediately.

I was very pleased with my purchase from Plasma Concepts. They had the lowest price I could find on a Pioneer plasma plus they we're an authorized retailer. I recieved a prompt follow-up and unit was shipped the next day. Very happy and highly recommended.

Plasma Concepts had an unbeatable price on the Pioneer TV I purchased. Shipping was very quick. The TV arrived several days ahead of the estimated delivery date and was in perfect condition. I am completely satisfied with the purchase and would definitely do business with the company again in the future.

I would like to say that I had an excellent experience buying my TV from Plasma Concepts. They contacted me by email as soon as a placed my order, after it had shipped, and again when I accepted delivery. Each time they made sure everything went smoothly and that I was satisfied. I look forward to doing business with them again in the future.

I bought a Pioneer plasma from Plasma Concepts and was extremely happy with my purchase through them. Shipping went very well and my display arrived in great condition.They provided excellent service and stayed in contact with me throughout the whole buying process. My buddy also bought a display through Plasma Concepts about a year ago and had a great experience with them as well. Also, the price I paid for my display was the lowest I could find at that time. I highly recommend Plasma Concepts for anyone looking to buy a new display.

I found these guys from an ad at AVSForum. They had the absolute lowest price I could find anywhere and free shipping on top of that. Any questions I had pre- and post-ordering were answered personally, and in a timely manner. This is a great place to buy from - their sales staff is helpful and they know what they're talking about. I was very surprised by the quality of service coming with such bargain prices. I've been telling coworkers that are interested in a new TV to look here first.

I could not have been happier with the quality of service I received from Plasma Concepts and Aric. I will be a repeat customer and will have no problem referring friends to PC for their purchases.

Great experience buying a Pioneer Kuro PDP-5020FD! Plasma Concepts had a great price and is an authorized Pioneer dealer. The order was processed and shipped quickly with no hassle. The shipper (Pilot) had the TV at my house in under a week, and the guy went out of his way to help me unpack it and check its condition. I was scared initially because the TV didn't turn on, so I called Aric at Plasma Concepts. He pointed me to a yellow flyer I had overlooked (oops) describing the "hard" power switch, and then I was in business. The TV arrived in flawless condition, and it looks awesome! Starting my 150-hour burn-in now....

I have buying stuff from the internet for a long time. I work in IT and I have felt comfortable in buying things. However I have never purchased an expensive item such as a 50 inch Plasma TV from the web. I was looking for Pioneer 5020. This TV was super expensive in big box stores. I got a great deal from Plasma Concepts for Pioneer 5020 and BluRay Pioneer BDP51 a price significantly lower than most local stores and even online stores. Order was placed on 1/8 afternoon. I got a confirmation email the next day 1/9 which was Friday. I also received the tracking information. My TV and BluRay Player were delivered to my home in MN on Tuesday 1/13. Both of them were in perfect condition. The seller was very prompt in answering my questions. They shipped the goods immidiately and everything worked out great. I am already ordering tha Plasma TV mount from them. I am very satisfied by the price and service of PlasmaConcepts.com. I will recommend them to my friends and consider them for my future purchases.

This review was modified by its author, hehatemee, on 1/23/09 10:28 AM.

Excellent service from start to finish. They helped me when I had problems with my credit card at the start. The order was trackable, shipped in a timely manner and received about a week after ordering the TV. Unfortunately, it was broken! I was worried, but after submitting info and pictures a new set was shipped and the old one was picked up. No hassle whatsoever! New TV works great and nearly $2000 less than Best Buy! A+ for integrity and great service!

Plasma Concepts gets an A+ for customer service. The hallmark of a truly good retailer is how they stand behind the product when something goes wrong. The Pioneer pdp-6020fd that I purchased was defective. It took just one call, a couple of E-mails, and a visit by a Pioneer service tech [just to make sure it was not something trivial] and Plasma concepts shipped another unit. Within a week of receiving the first unit, [and that was mostly transit time] I had a replacement set. Anybody can sell product, Plasma Concepts has demonstrated excellent post sales support. With excellent pricing, and great support, you can't go wrong with these guys.

Absolutely excellent experience, through and through. They had the best price I could find on a Pioneer 5020. The ordering process was fast, efficient, and had zero pressure. This is how companies should be run. I will definitely be using them for my next television purchase.

Very smooth transaction. Purchased a Pioneer PDP-5020FD and everything went as expected. Highly recommend Plasma Concepts.

I found Plasma Concept as a sponsor of the AVS Forum. Being skeptical of ordering such a large item online, I checked the Reseller Rating and was amazed at such a high score. The service is top notch as well. Aric was very informative and helpful on the phone and there was no pressure to buy.  
 
The price for my Pioneer Kuro 5020 beat Best Buy and other local places by almost $1200 when taking tax and service plans into consideration. It was a no-brainer.  
 
Highly recommend this seller.

Perfect shopping experience from ordering the product to the delivery of the product.