The service is very good even though the prices are little high.International shipping charges are less and the delivery is real quick.

Hello,  
 
I made an order worth $210. I chose HOLD until Complete! 10 Days later they shipped the order out totaling $70.  
The remaining order was discontinued from the manufacturer.  
They never even thought of telling me this until my order shipped out. I would have cancelled this order knowing that the bulk of my order was unavailable.  
Now I have to wait 8 weeks for my refund as I have to wait for the items to arrive and then pay from my pocket to send them back!  
This is Not the way to treat a customer!  
 
I will never come back and shop with them again!  
 
If you are from AUSTRALIA, do NOT trust DVDEmpire, you will end up a looser in the end as they don't care to find a solution that will make you satisfied at all!  
 
Regards,

I made my order on 5/23, and paid the extra $8 for 2nd day air delivery, scheduled on their site for 5/25. Come 5/25, no delivery, and tracking info, now said delivery would be on 5/29. I emailed asking about a refund or credit of the $8 2nd day air fee and was told that my order was received too late for delivery on 5/25 (no matter what their site originally said) and no refund for you. Amazon, where I placed an order after the DVD Empire order, got my order to me on 5/25, as they said they would, no problem. I will not shop at DVD Empire again and will make my displeasure known where ever I can.

DVD Empire facilitates my purchases through an easy to understand site. Creating an account on DVD Empire feels safe. Orders can easily be changed on your account, without any trouble before shipping. You get excellent control of your order, all the way from ordering to delivery, in Your Account.

Ordered a DVD and still have not received it(10 days waiting). Payed for UPS shipping 3-5 days. Opened 2 online tickets with customer services,Inquiry #: 573946 and no responce. I have been on the chat session over an hour while the lookup my account. There customer service is the worst I have delt with. I'm beginning to believe I will not see this DVD.

Fine selection, although I have bought lower elsewhere, there's always something you're trading away. In this case, one of my DVDs was trampled by the U.S. Post Office, breaking it into several (unplayable) shards. Although this was not tecnically their fault, DVD Empire paid shipping both ways(!), and, upon finding out that they had no more used DVDs of that title in stock, shipped me a _new_ version, at the same price. Exemplary.

DVD Empire has a great selection and great prices. My order went through smoothly and even shipped out the same day. No problems whatsoever.  
 
Also, keep an eye out for special deals and coupons. I got free shipping on my order and $10 off my $75+ order.

Although not the cheapest online retailer i never had any problems when i use dvdempire.com and my recent order came in only 3 days using standard shipping.

DVD Empire is one of my favorite online DVD retailers. I especially like the fact that I am given ample time to finalize an order; that is, I can edit an order (add more items, remove items, change shipping options) multiple times until I am completely satisfied. Just as useful is the real-time display of whether an item is in stock; it gets rid of the guessing game. Beyond that, the prices here are fairly competitive and shipping always has been dependable.

This store is great. Though the prices are not amazingly low, DVD Empire always has some sort of sale going on. They also have many used dvds for sale. The three things I love the most about DVD Empire is:  
1. Live availability quotes on DVD titles  
2. Free shipping  
3. Fair prices

My worst ordering experience ever. Despite repeated attempts, company claimed it could not verify the billing address on a debit card I've used extensively and without problem for seven years. Ended up requiring a three-way conference call with my bank - a bank I've used without appreciable problem for more than 10 years. Meanwhile, I sat through two days of some of the worst customer service music I've ever had to endure. Customer service wants to blame this all on my bank, of course.  
 
Not worth my time and effort. Next time I'll save myself the hassle and order elsewhere.

This review was modified by its author, basereflex, on 1/16/06 6:13 PM.

Good prices, very good selection and speedy service (in stock items are shipped the same day, even "free shipping" orders). However, and this is a big but, I've received "shakers" or DVDs loose in their cases (all heavily scratched) in almost every shipment. I've complained several times to customer service about this problem to no avail. Again, it happened with this latest order, and I've had to ship yet another item back for replacement. Company states they check for this problem and that it all happens "during transit". The severity and pattern of the damage tell me it isn't so. Because of this, I can no longer recommend this company, at least not for serious collectors who care about the condition of their discs.

I turned to DVD Empire because of a website issue with Amazon.com. I made a pre-order for a DVD, and was hoping that I would receive the DVD on or before the release date (which is the case with Amazon). That turned out not to be the case as I received the DVD a day after it was released in stores, and it cost me $5 more than the retail price, and that's not including S/H. The delay of the shipment perhaps could've been attributed to the holiday season and couriers being swamped with deliveries, but it was dissapointing to say the least.  
Other than that small issue, DVD Empire does seem like a good alternative to some of the more commonly used sites for DVD shopping. The prices are still competitive, and they have a wide selection. Checking the status of the order is easy as well, with all your orders (previous & current) are listed once you log in. So it isn't necessary to go looking for the order # just to find out the status. This feature is becoming more and more popular with sites, and it makes things much quicker.

Over the past 5 years, I've ordered various DVD's through dvdempire and have never had a single problem. In fact, they are rated at the top of my list for supplying DVD's OVER the big names (amazon, best buy, buy.com, etc.) They continue to prove their superb customer service everytime I order.  
 
I appreciate having so many options available for shipment. This is one of the very few on-line retailers that offer you just about every option available at REASONABLE rates. From standard 1st class mail, all the way up to overnight priority. Incredible. For the person who was complaining about picking USPS Priority, you should probably have picked one of the other options if you wanted a guaranteed delivery date. DVDEmpire specifically states that USPS Priority is not guaranteed nor insurred.  
 
DVDEmpire has been very kind to me in the past, fixing problems as they arise, as well as just being friendly in their replies. A friendly, personable response shines in this industry. It's greatly appreciated.  
 
Please do not hesitate to give them a try, they ship fast and offer great deals.

Great selection, free shipping, great prices! What more can you ask for? They even had the DTS version of "Saving Private Ryan", which I've been looking for a while! I won't hesitate to order from them again.

This review was modified by its author, mvf, on 5/2/04 4:30 PM.