I've now placed 77 orders with DVD Empire. Over the last 30 months, I've only had two problems:  
 
(1) overcharged (by $30) on shipping: It took several  
email messages to get this cleared up; and  
(2) incorrect DVD shipped: I paid return shipping on  
the incorrect item ($1.65) and received its replacement  
quickly.  
 
In my experience, they’re fast and reliable, and have good (but not great) customer service. I don't use any other DVD vendor.

I have been ordering from these guys for over 2 years and have nothing but GLOWING REVIEWS for them. Very speedy delivery, great pricing, and outstanding selection.  
 
I have a mistaken double bill (in over 50 transactions), which was resolved with one simple email to customer support. Friendly, respectful and knowledgeable.

Ordered several low cost DVD's, they ran out of stock on all of them and canceled the order without notifying me.