Amazing Service! I will definitely be returning.
I'm a computer enthusiast and stress all of the parts in my 7 systems very hard. This includes harddrives. I purchase about 3-4 new harddrives annually. I've never had a problem with WD, and there harddrives always seem to work great.
My recent service from WD, however, was above and beyond anything I have received from any company in the last five or so years.
I ordered this harddrive about 1.5 years ago. It worked great, but then died. This isn't anything new, harddrive are like any piece of hardware; they'll die eventually. Some die earlier than others. I must note however, that I have NEVER BEFORE HAD A WD HARDDRIVE DIE on me.
I noticed that I still had a good year and a half of warranty left on the drive, so I figured I'd try RMAing it. Best decision I ever made. The RMA process for WD is very quick and streamlined. I then took the lazy route and didn't bother to ship in the drive until my RMA period was nearly up. It arrived on the last day of that period.
I figured that this would by like many other RMA processes, and would take a couple weeks at minimum. Boy was I surprised when the next business day, I recieved an email saying that my RMA had been shipped. Not only shipped, but when I checked the tracking number, they had used 2ND DAY AIR. They were under no obligation to do so, but did it anyway.
I must say I am VERY HAPPY with this service. I will definitely prioritize my harddrive purchases to WD from now on.
NOTE: They seem to be getting ripped here, but remember that usually only dissatisfied customers rate a store. Its not always accurate.
