Ordered T-Fal Avante Elite 4-Slice Toaster. Good price. Fast delivery. Packaging not all that good, but no internal damage. Fast delivery.

Worst shipping experience I ever had. Order an audio system, when I got it, same day I found it was a defect. I called them; tech support said would drop me a shipping labor to ship back. meantime ship to me a some replacement.(that’s a big bullshit,don't ever believe that).I called back 3 times, wait 10 days then get a shipping labor, asked them where is my replacement. They always said they requested, but not prove yet. I still need to call them every day to get my audio replacement.  
If you purchase anything from sharper image, better pray don’t get a defect one. Otherwise prepare 2 months to deal with them. And remember don't believe what they promise you. Cause they are all bullshit.  

Very slow to deliver so I refused the package. Now over a month later and they still have not credited my account. I'll never shop there again. This was my first and last experince with the Sharper Image.

I recently went online to buy some christmas gifts for friends and family and found the website to be very easy to use and my items were all at my home 6 days later.I love sharper image.

I ordered on November 30 (sunday). I got an email saying it had shipped on Dec.1st. It ACTUALLY shipped on Dec.3rd though. I was VERY disappointed because I always thought of the sharper image as a high quality company. UPDATE: According to UPS it shipped on Dec.3rd and arrived on Dec. 5th. It ACTUALLY arrived on Dec. 4th. I am very confused about this whole thing.

This review was modified by its author, Yaesr, on 12/4/03 7:35 PM.

I do not have the order number of exact date so I just entered a 1. This would relate to the overall experience with Sharper Image over a group of orders thids summer.  
 
You can generally count on Sharper Image to be very satisfactory. If there is a problem after the sale they fix it to the customers satisfaction.  
 
The shopping experience at Sharper Image is tops from beginning to end. Actually there is no end until you are completely satisfied.

I ordered a scooter, and 2 sets of wheels. 1 week later, the scooter was delivered, but the wheels were not in the box, although they were listed as being shipped in the box. I called on the 5/23, the day it was delivered, and was promised they would go out immediately, and I would receive them by 5/30. When I did not receive them, I called back on 6/2, and was told the shipping department is now processing requests from 5/20, and will get to mine "soon".  
I am very disappointed with the service from this company, and will definitely remember this when purchasing again.

Apparently this company has a serious problem dealing with customers properly. I have also experienced a problem recently with this company. I attempted to use a gift certificate to order one item. When I would not give out a piece of personal information that they do not need (which could have been used for telemarketing garbage), they tried contacting me. I responded back repeatedly through e-mails through one of their rep's. After only a couple of responses in politely refusing to give out that info., which no other company how ever big it was that may have asked for it, never had a problem with me not giving it to them, they quickly went to cancel the order. I started getting annoyed by that action, and informed them that they should pass this matter on to someone who has more authrity over such matters, but apparently it never sank in, and they continued to say that the order remained canceled. After which I informed them again that they should pass this matter on to someone else, and that if they did not want to honor their gift certificate that they should send me a check for the amount of the gift cert. to get my money. They continued to not do much of anything. I was then informed by someone else not affiliated with the company in any way that the home corporate office is responsible for the amount of the gift cert. that was issued to me, and that I should contact them. So I had to send out a letter with a copy of the cert., and this time I wanted nothing to do with this company anymore and wanted my money back immediately. I have yet to hear a response from them, but hopefully will soon, or may be forced into legal action against them. They do not know how to deal with customers or run their business properly! DO NOT DEAL WITH THESE PEOPLE AT ALL! And recommend to everyone you can contact to stay away from them and keep passing the message along. I can't seem to contact most of the other people here or many other places I have tried to check on this company about, so if you read this please contact me and maybe we can try and get a group together to stop these people from being so stupid and get some proper business action out of them.

After seeing a sale on the Sharper Image Website, I called to order a Sony AIBO robotic dog. I was told they were in stock. I ordered one and opted for overnight delivery.  
 
Next day: Since my order hadn't shipped, I called to see what was happening. I was told they were getting additional stock and that I should call back Monday for a tracking # - but my order should be processed by they end of the day Friday.  
 
Next Day - still seeing no movement on my order I called and inquired again. I was told there were NO Aibos in stock and that they would be getting NO more. I opted to still leave my order open in case.  
 
Next day (sunday) - my order mysteriously appeared on their site as being CANCELLED. I wrote an email about all this to the company.  
 
Monday - I called to request my tracking # assuming my order would be ready.. I was told again that there were NO AIBOs and that all the representatives I had talked to before had been mistaken! I was told that my order WOULD be cancelled now because they were NOT selling AIBOs anymore - EVEN though they still appeared on their website and you could order them. The lady was unwilling to help me any further.  
 
Monday NIGHT - Anita from Sharper Image sent me an email saying that they were waiting for an additional shipment from the warehouse and that my order would ship as soon as they got them!!!!  
 
Tuesday - I called again in the morning and asked WHAT was going on?!? I was told that the email was a (another) mistake and that there were NO AIBOs. I was offered a 50$ gift certificate.  
 
Now what?!? Could it possibly get worse? YES! I talked with other people online who ordered AIBOs from Sharper Image. One of them ordered his TWELVE hours after me and GOT his AIBO TODAY!!!  
 
What is going on??? So I'm stuck in this limbo where Sharper Image is willing to sell their products to everyone but me and I can't do anything about it. Should I file for discrimination?? :) STAY AWAY from Sharper Image....