I ordered a Roland RX-700GX bundle (awesome stage piano). They didn't have the exact bundle options I wanted so they were happy to make a bundle for me with everything I wanted (it also beat all other prices out there). They responded to my bundle request within hours and even suggested cheaper alternatives which I ended up going with. I received the order on time. There was a problem with the bench seat I ordered, the screw holes didn't line up so I called them and they sent out a new bench top that same day without requiring me to send back the faulty one. So for both price and service I was very impressed. Scott the sales guy there is very helpful and has thorough product knowledge and is very quick and easy to deal with. I would highly recommend this store and SCOTT!  
 

Ok, first things first. I have been buying musical equipment for nearly 25 years. So I am no rookie. My experience with Kraft Music was probably the best experience I have had with any music store. And by far the best with any catalog or online store. I purchased a Yamaha DTXPress IV which is an electronic drum kit. I researched the web and ended up at the normal places Like Sam Ash, Guitar Center etc. The Kit was a little pricy at these places. So, I Googled one more time and found Kraft Music. Let me save you a Google Search. Kraft Music has a no-frills web site that is easy to use and to the point. I design web sites for a living so I can also appreciate that. I found the Yamaha DTXPress IV there, which I expected. What I didn't expect was the way that Kraft Music handled the whole purchase process. They offer great packages deals (no one else had package deals). They offered the kit with the bass pedal (not included elsewhere), high-hat pedal, a Yamaha surround sound amp and head phones (also not included elsewhere). All of this was included! And it was about 100 to 200 dollars cheaper than the big guys. Ok, no brainer. I rolled the dice and placed the order. Get this. The order arrived on time and with (drum roll) nothing missing or broken. Just awesome. I'd have to be crazy to shop anywhere else for my music purchases and so would anyone else. It dosn't end there either. About two days after my order had shipped, Kraft's customer service sent me an email and asked if everything was OK with my order. Man, Kraft Music even practices the lost art of Customer Service. I am loving my new drums and my new music store, Kraft Music.

This review was modified by its author, csailer, on 5/5/08 3:12 PM.

Kraft Music did an excellent job of helping me figure out just what it was I needed. In the market for a set of electronic drums, I was eye-balling the Yamaha DTXpress IV Special set. Kraft Music had an unbeatable price and I was pleased to see they had highly knowledgeable technical folks as well. It's been a full month since I ordered, and their sales representative took care of some extras for me that I requested when I ordered without me even having to ask twice. I've been enjoying the electronic drum set very much. My recommendation of Kraft Music as your musical instrument source is more of an ultimatum really; they rock.

While surfing stores for a new sound system I found Kraft's website had plenty of product info to help decide which system best suited us. After researching long & hard, I realized their price was un-beatable. The order went smoothly, it was shipped quickly, received with no problem, and we're totally satisfied with the system, (Yamaha's Stagepas 500). One microphone stopped working, but it was remedied with just one e-mail -- easily, completely, and so totally to my satisfaction that I'm already a loyal Kraft customer. They're tops in my book!

This review was modified by its author, philologus, on 5/1/08 4:23 PM.

fantastic, other than they could not accept international credit cards, they were extremely helpful in helping me purchase a guitar from Ireland for my girlfriend in Chicago, world is getting smaller with people like them,

Ordered Electronic keyboard, Kawai model, needed advice in a hugh market, found SCOTT to be very knowledgeable and quick to grasp problems. A great company to do business with, everything was shipped promptly, all mdse included, no excuses, no stories, just good advice and good service.

This review was modified by its author, Tcjerry, on 4/28/08 7:01 PM.

Ordered Electronic keyboard, Kawai model, needed advice in a hugh market, found SCOTT to be very knowledgeable and quick to grasp problems. A great company to do business with, everything was shipped promptly, all mdse included, no excuses, no stories, just good advice and good service.

I am very happy with my new Yamaha P70, and was very impressed by the way it was shipped on time, and the nice packaging. Shopping at Kraft Music has been a thoroughly satisfactory experience: Dave McCullough gave me a very clear idea of what to expect of the Yamaha P70 on the phone, and helped me make the best choice for my budget. I have been recommending Kraft Music to interested friends. Please keep up the good work!

My purchase was preceeded by a couple of calls for product information. The calls were handled in a very proficient manner. When I ordered , the entire process was explained in detail and the process was very efficient. The package arrived on time as promised.  
The package deal for my purchase was the best of any company that I searched and I would recommend Kraft Music to anyone thinking of purchasing a music product.  
 
Jerry Gerig

Excellent service and price. Extremely helpful staff. I was going to return a case that I bought at the same time that I bought my Yamaha Motif XS6 (in the end I decided to keep the case when I realized that it was exactly what I needed) and they (Dave McCullough, to be exact) were more than accommodating in facilitating that. I highly recommend this dealer.

This is the second order I placed with Kraft Music. The first was for a Casio PX310þ digital piano. I was so pleased with the service and the piano that I decided to place an order for the stand and 3 peddal set to go along with it. The salesman, Dave McCullough was very helpful, knowlegable, and went out of his way to not only get me what I wanted fast, but to also get me the best possible price. These items are now being used in our church by a very professional pianist who just loves the unit. Our budget is very limited and this unit fit the bill perfectly. Thanks again to Dave and Kraft Music.

Wow, these guys are terrific. Their prices are very competitive and I especially like their complete packages. I've gotten both a guitar package and a digital piano package and am glad I did. Each had everything I needed to get on with playing. They were prompt with their communication and delivery. They also checked in with me after I received the goods to see if everything was ok.

Excellent! After selecting the piano I wanted to purchase, I hunted around the internet for a "good deal." After I found Kraft Music, which I had never heard of previously, I read the reviews and decided to go ahead and place my order. Shipping was free, and for a few dollars extra, I would receive several additional quality items. I placed my order on a Sunday, and by Friday, the item traveled from WI to NY, and was installed and working. I noticed my piano was in my area on Thursday, and I called Kraft Music to see if they could help get my piano delivered to me on Friday. By 3pm on Friday, I was playing! Not only am I thrilled with the Yamaha YDP223, but Kraft Music is outstanding and I would purchase from them again.

Ordered the YDP S30 from Kraft Music. Service was excellent. My piano arrived within the estimated shipping time, and I am enjoying my new Yamaha YDPS30 very much. It's the perfect digital piano for me. Plays well, sounds great, and it's got a small footprint so it fits well in my apartment.

Purchased a Yamaha CP300 Home Essentials Kit  
Included keyboard, stand, cover, music stand, bench (all Yamaha products) as well as the piano (pedal and software) always packaged with piano.  
Excellent personal customer service in Wisconsin (not overseas). Very polite, knew my name, helped arranged shipping to my place of work, checked in via phone and mail throughout the process.  
 
Price better than anything I could find. Definately recommend these folks