This company provides excellent support for online buyers. My questions were answered promptly, thoroughly, and accurately. The website was easy to navigate and offered a nice variety of package deals from which to choose. There were no hidden costs or unpleasant surprises! The gift we ordered arrived in excellent condition due to being well packaged for the transit from Wisconsin to New York. Better yet, this company took the initiative to contact me via e-mail to inquire as to my satisfaction with the purchased product. Wow! I will go to Kraft Music first before I make any further music related purchases!

I ordered a Yamaha DTXplorer electronic drum kit from Kraft Music. The folks at Kraft do a great job before and after the sale and are sincerely interested in customer satisfaction. I'll order from them again.

I am very pleased with my experience at Kraft's Music Store. I purchased a Yamaha keyboard for my grandson. It was priced well and arrived immediately. Helped to make a Happy Christmas! For me, Kraft's stood out from the other stores that I looked at on the WEB. I definitely recommend it.  
Barbara

This is a great company to do buisiness with. The ordering process was easy, I got prompt confirmation and shipping information and the product arrived quickly and safely when they said that it would. Their bundle packages are a great value!  
 
I've lost faith in most of the other "big" music sites to get it right the first time. Kraft has proved to me that there is still a company out there in musical retail that believes in great customer service and strives to sell top shelf products at a fair price with a friendly attitude. They even emailed a month after the sale just to make sure that I was still happy with their services. Kraft Music has made me a customer for life.

My order was handled flawlessly and very professionally. My YPG625 was delivery expediently. The deliverying carrier's driver and helper delivery to our 3rd floor resident, made sure there was no damage and highly courteous. I recommened Kraft Music for your needs. I will definately buy from them again.

This review was modified by its author, bobbyblue, on 12/28/07 11:18 PM.

I recently bought a Kawai EP2 digital piano from Kraft Music. Salesperson Scott was knowledgeable and extremely helpful. The "bundled" price was better than anywhere else I looked. Delivery was incredibly fast! The piano is exactly what I need for the church playing that I do. I give my highest rating and will definitely do business with Kraft again.

This review was modified by its author, Abaca, on 12/9/07 10:52 PM.

Very pleased with Kraft Music service, from web site searching, to first contact with sales rep, to delivery. A very competitive price for Yamaha P-140 "bundle."

Extremely knowlegeable staff, extremely helpful and courteous, Digital Piano arrived 3 days earlier than they expected, in PERFECT condition.  
Their price and their 'package bundle' were the best price of ANY I researched. I would recommend them to my mother!

Shopping at this store is a breeze! they got friendly and professional staff that will help you all the way until your shopping is done. Communication is very good. fast and prompt shipping on all items ordered. Prices on all items are competitive and low. A great shopping experience for me. My personal rating for this store "AAA+++5*****'s"

While they seem to be constrained by the same minimum advertised price as other retailers, I was pleased to see that their bundles really represent some thought and good bargain hunting. I purchased a Yamaha CP300 home essentials bundle from them. I was pleased with the quality of all the components of the bundle, especially the incredibly solid stand -- very important for a keyboard that weighs about 70lb! The bench / cover / headphones seemed to be factory warehouse leftovers, but no problems with that. I admire their ability to find opportunities like that and pass them along to their customers.  
 
Free fright delivery almost as fast as UPS ground from 1300 miles away didn't hurt my impression of them either.  
 
I did not really need much advice as I'd researched this purchase to death, but they were able to confirm some things I was already pretty sure of. They responded quickly and clearly had read, understood, and researched my question.

Excellent service, prompt delivery and great product knowledge.  
 
I'm having a blast with my drums.

Everything was as it should be. Order was fast, efficient, and was delivered without damage or item backorder excuses.  
 
One of my biggest pet peeves is the growing number of people who have "stock" items that they don't really have. It is a waste of time and effort. If I wanted that kind of neglectful and under handed service....I'd go to Guitar Center instead :-)  
 
I have only a handful of people I order musical gear through and I will be happy to add Kraft Music company to that list.

The service surpassed my expectations. The shipping was extremely fast and the set arrived mere days after I ordered it. I haven't been able to play my acoustic drums in a while and the prompt delivery of the Roland set was greatly appreciated. The set itself is wonderful. Although I will be expanding it in the near future and will most likely order those expansions from Kraft music. Thanks again. I look forward to ordering from you soon.  

Service was great, shipment was received quickly, and I am really enjoying the YDP223.

Kraft did an excellent, outstanding job. I commend each and every single person I talked to online and on the phone. They were all professional, friendly, knowledgeable, explained product and shipping details to me when I asked, and went out of their way to make sure I was a happy customer -- which I am!  
 
I recommend them without reservations; they're simply the best in the music world, period.