Thank you to Kraft Music for their incredible help. Specifically Scott Collins. We had decided on a Korg SP250 bundle for our church but I hadn't been able to play on one. After receiving it we decided it was not a right fit so sent it back and Scott Collins via an email asked what we were looking for. A simple question and yet after talking to him on the phone and via email we decided on a Kawai EP-3 bundle. We absolutely love this piano. So, because of Scott and his caring we got the best deal and perfect fit for our church. Thank you so very much. We will definitely use Kraft Music again when we need further purchases. Marianne

This is a copy of an e-mail I sent to Kraft Music when my order arrived 24 hours after I'd placed it:  
 
"You guys are amazing. I ordered this yesterday and it arrives this afternoon - and with no shipping charges!  
 
My wife owns a Yamaha Tyros which, after all the accessories, cost us upwards to $3500 4 or 5 years ago. Our granddaughters (10 and 8) who are taking piano lessons love to play it when they visit. I just tinkered with the Casio for a  
few minutes, playing with an ensemble string setting, and I know they won't be disappointed when Santa arrives at Christmas.  
 
You folks were the only ones I could find who offered the CTK5000 in this bundle (piano, music stand, adapter, headphones, adjustable Keyboard stand, and training media) and for just the cost of the adapter. I'm impressed and appreciative. You took all the stress out of this shopping experience.  
 
Thank you.  
Jerry Paulson  
 
And a followup e-mail to Kraft Music:  
 
"Since my last message my wife (the experienced keyboard player in the family) has had an opportunity to play the Casio. She seemed pleasantly surprised by the feel of the keys, the sound and many features. We know our granddaughters will be ecstatic.  

Searching for an 88 key portable keyboard, I had shopped in a store in person but they only had one option. I found Kraft Music on the internet and talked to Scott Collins twice at length. He listened carefully to the features I hoped to have, asked questions to clarify when needed, and recommended several options. Then he helped me narrow down until I found the instrument that actually fills all my needs for my travelling music ministry. My husband and I actually believe I got more than my money's worth in terms of value and quality. Dealing with them was easy, fast, and Scott Collins listened to my needs in spite of my lack of terminology. Thank you so much. Traci Smedley

I originally found Kraft Music via ebay auction on this guitar. I ended up sending the guitar back but by no fault of this seller, just too low end of a guitar choice for me at this time. Dave McCullough was excellent to deal with and they honored their return guarantee and then some! As soon as I located the exact model I want, I will be making another purchase with them. Customer service is stellar, shipping is fast. I can't say enough good things about my experience with them!

I want to thank Kraft Music, and especially Scott C, for exceptional customer service! Beginning with when I first called, Scott was very knowledgeable of the product line, and he also processed the order and shipped the same day. Of special mention was a courteous note in the package upon delivery regarding product satisfaction, and a follow up email as well. I can not remember when I have been so pleased with a purchase and customer service!  
 
In the future, whenever I am in need of music gear, I will for sure contact Scott at Kraft Music in Franklin WI. ~ SB (Austin Tx)

This review was modified by its author, alderon1, on 11/17/08 5:05 PM.

I ordered my Roland digital piano bundled with a stand, two benches, speaker with stand, piano case, and additional pedal on a Monday at noon. It arrived in excellent condition (three states away) on Thursday morning. I am very impressed with the quality of the instrument I bought. The salesman I worked with was helpful and informative but not at all pushy. I would definitely recommend Kraft Music to anyone!

Kraft Music is the best resource for musicians or recording personel. Everything in my order was perfect. The customer service sets the bar high and many other retailers will be unable to beat or even match. I will continue to choose Kraft Music when I purchase equipment and I have made checking the website a regular weekly routine so as to not miss any deals.

I purchased a bundle for a Yamaha P70 from Kraft Music because it was such a great deal. The company thoroughly impressed me. There was free delivery for the amount that I had spent. They had said that my keyboard would arrive in 1 week, and it arrived a day earlier than expected.  
 
The customer service provided after I received my product was also excellent. They answered all my questions for accessory cables even though I they knew I would buy those items from a local retail store. I highly recommend Kraft Music to anyone looking to purchase music equipment and accessories.

GREAT company to deal with! I purchased a Yamaha LS6 guitar & bundle from them. I was concerned about ordering an acoustic guitar online (sight-unseen), but Adam at Kraft Music put my mind at ease. He explained that Yamaha guitars were VERY consistent, and that if there was ANYTHING wrong with it, I could exchange it for another one (all shipping taken care of), or a different model (I would then only pay shipping). I ordered on 10/9/08, and received it on 10/14/08 -- great service, especially considering that included a weekend. The guitar and other items were well packaged, and everything arrived in great shape. I will definitely order from them again!

This was the best music store experience ever! I called with a few questions and was helped by a very nice man named Scott. I ordered the Yamaha APX900 Crimson Red, it is beautiful! The optional packs they offer are worth every penny! This company is top quality and I look forward to ordering from them again in the future. Great Experience! Thanks KraftMusic.com!

This is the best company I have ever done online ordering from. I was considering between two pianos and the salesman answered all my questions and his advice on which would piano would best fit my needs and desires were very helpful. I called back several times and was always able to get the same person to answer any questions promptly. Shipping was quick. This company is the best I have ever seen with customer service!

KraftMusic.com made it easy and affordable to get the items that I needed. The shipment was right on schedule and the items were just as I had ordered them! I will definitely purchase all my future orders with KraftMusic.com! Their Customer Service was excellent and they put their customers first! They also went out of their way to send a follow-up email after I had received my products to make sure that I was completely satisfied with them.

I searched in local stores and online for a Yamaha keyboard. I liked the price, package, and no tax/no shipping fees of the Yamaha P70 with Kraft Music.com. When I mentioned the deal to a guy who operates a chain music store, he said I should go for it, because it was significantly cheaper than what his store could offer. The keyboard is everything I hoped it would be -- the sound and feel of Yamaha's product can't be surpassed -- and the quality of service and packaging, and the timeliness of delivery were well beyond my expectations. I immediately recommended Kraft Music.com to a friend, and she received the same quality of product and service. On a scale of 1 to 10, Kraft Music.com is a 10!

A couple of years ago I ordered a Korg Karma from Scott Collins of Kraft Music. I had been ripped off on Ebay and was very intimidated about ordering a keyboard from an online source. The Karma I ordered was an open box item so I received a large discount from Scott. The keyboard arrived 2 days later. What a beautiful instrument this is. Later the next year, I bought a Delta 1010 10in 10 out. I called to cancel my order. Fortunately, it showed up. Because the other one I ordered from somewhere else didn't have the correct power cord with it. So then I had 2 1010 deltas. I was over extended on my bank account. Kraft music payed the late charges and explained to my bank that it was their fault. What else can you ask for? On August 1st I was in a rush because I had only a week notice to put on a concert in town. I called Kraft Music and asked if they had 4 sets of 20 foot 1/4 inch cables I need for my keyboards. The local stores wouldn't have them in for a week . Kraft music comes through again. The cords came a day early, and they were packaged securely. You would be suprised what UPS does with your shipping cartons. All I have to say is Kraft Music is a top notch supplier of music gear. I have never been happier with an online supplier. Kraft Music is just plain AWESOME.

bought a yamaha cpx700 in black w/hard case. I ordered over the phone and it was shipped the same day!!! Guitar was delivered on time and was in 5.0 condition. would buy Kraft Music again!!!  
soyer