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Store Rating and Reviews CellHut / acellhut.com

Homepage: http://www.cellhut.com Shop Now at CellHut / acellhut.com
Overall Customer Satisfaction Rating  
Six-Month Rating: 3.71 / 10
Six-Month Reviews: 35
Lifetime Reviews: 285

   


Lifetime Rating: 4.33 / 10
All Stores Avg.: 8.15
7.27 Pricing of Products and Services
3.57 Likelihood of Future Purchases
4.61 Shipping and Packaging
3.53 Customer Service
4.52 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 285 reviews below.
  

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Visa / Mastercard
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UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
275 7th Ave  
New York , NY
customer support email:
customerservice@cellhut.com
phone:
877-235-8255
customer support:
877-235-8255
business hours (est):
9:00am - 12:00am Mon-Friday  
10:00am - 8:00pm Sat  
Closed Sun

FAX: 212-675-8017



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 CellHut / acellhut.com Customer Reviews
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Reviews 1 - 15 of 70
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Very Satisfied
Reviewer: ft5500
User Rating: 
Click Here to See the Profile for ft5500

10/6/09 2:55 AM
Cellhut is one of those places where you don’t really know what you’re gonna get. I ordered an F250 unlocked because I have T-mobile. Unlike lots of reviews here I didn’t have a problem with my order. Thank goodness.

Very Dissatisfied
Reviewer: jay0254
Click Here to See the Profile for jay0254

7/26/09 8:01 AM
DONT BUY FROM THESE GUYS! I ordered a LG Viewty (US Version)and when I got the phone the user manuals where in spanish. The biggest problem was returning the phone. They would not supply a shipping label so I had to spend an extra $9 on shipping. When the phone arrived at the cellhut warehouse through UPS I didnt get a email saying they were prosessing the return. Its been 10 days and i havent heard back from cellhut about my return.

Very Dissatisfied
Reviewer: sujitm30
Click Here to See the Profile for sujitm30

7/3/09 2:34 PM
Horrible experience:  
 
I recently bought a LG ME550 Cosmo which as per the site was compatible with AT&T. It does not really look a really LG phone. Or that LG does make such lousy phones??? Signal strength is horrible even at places it should be peak.  
Fine, I lived with it. Then within a month it suddenly became mute !!! I could here the other person, but he won't hear me at all as if I put the phone on mute. The customer support was also horrible. Irritating and no answer. I did not have extended warranty and it was already past a month.  
 
And now, the phone won't even charge! Won't even switch on!!!  
 
I am totally against Cellhut and now I feel bad about LG phones as well.

Very Satisfied
Reviewer: patrick234
User Rating: 
Click Here to See the Profile for patrick234

7/1/09 8:13 AM
Unlocked phones are a tricky technology, you have to match up lots of things for them to work. Cellhut helped me get my purchase, even though I wanted the latest nokia phone on the market, I could get it, so I settled for the 8800.

Very Dissatisfied
Reviewer: mvjkumar
Click Here to See the Profile for mvjkumar

6/30/09 12:06 PM
!!!NEVER BUY Phones with this Company!!!!  
Very bad response from this guys, I got an LG phone with extended warranty and when my battery was dying for couple of hours and i called cellhut they said that they will replace with new phone or some other phone. When i did send it after a week i get the same phone returned with no changes.when i call the company they say the tech team was correct and there was no issue but when my phone is not even getting charged. Never buy a phone with these guys its a fraud scam they sell and don't even response properly when you complain about their product.

Very Dissatisfied
Reviewer: wii
Click Here to See the Profile for wii

6/15/09 9:34 PM
Got an used returned phone instead of a new one. Worst seller. Would NOT recommended Cellhut to any one.

Very Dissatisfied
Reviewer: ravi2807
Click Here to See the Profile for ravi2807

6/10/09 4:49 PM
I ordered couple of new unlocked phone from cell hut, All I got used phone, And One of them battery is not working (It’s not recharging). I tried to use same battery model with this and working okay.  
I called customer Service and they said you need contact Technical department. Tech Dept ask me to use other battery ans see will work or not. I tried and found its working. And again I called Customer Service and inform them. They said, contact Tech Dept and they will send you new battery for that. I tried many time and tech dept never responded. Again I called Customer Service and when I tell them. I surprised with the rude answer from them. They said when you buy discount priced phones from Cell hut you should bare the risk but we won't provide any battery or guaranty for you. The way they are responding is not at all good and buying discount priced phones when those are not working its waste of money and time.  
Now I decided to stop buying from Cell hut and also will I suggest to my friends stop buying from here.  
I feel it's a junk store trying to make money from customers by selling bad Phones.  

Very Dissatisfied
Reviewer: Ne0rev0
Click Here to See the Profile for Ne0rev0

6/9/09 10:30 AM
I am so close to filing not only a complaint against the company, but will seek out a lawyer and go after what seems like a sham of a business. I placed the order for a Samsung Innov8 yesterday. Since placing the order, i have not been able to get through to anyone. Everytime i call the 877 number, i just get directed to the voicemail instead.  
I probably would not do business with this company ever again. Now i just hope to either get the merchandise or a full refund.

Very Dissatisfied
Reviewer: dm97E1
Click Here to See the Profile for dm97E1

6/5/09 1:42 PM
I ordered what I thought as a compatible unlocked cell phone for my At&T plan. When the phone arrived, I immediately found that my SIM card wouldn't work in the phone. I called Cellhut the same day to get return instructions. I returned the phone the same day I received the email with the return number authorization. That was on April 3, 2009. Today is June 5, 2009, and I'm still waiting for a refund. Every time I call, I'm told it will take 7-10 business days for my refund to be issued. I have yet to receive it. This is absolutely my last time dealing with this company.

Very Satisfied
Reviewer: salonishah21
Click Here to See the Profile for salonishah21

5/27/09 12:13 PM
I was highly satisfied with this purchase. Phone arrived on the day it was expected. I also received a car charger, USB cable and phone holder which was not mentioned in the initial deal but nonetheless I am happy with the product and the accessories.  
 
Phone has features as mentioned on the website and it works great with my ATT simcard.

Very Dissatisfied
Reviewer: EmailKaroTum
Click Here to See the Profile for EmailKaroTum

5/21/09 12:05 PM
Please read before buying from cellhut:  
 
I ordered LG shine cellphone from cellhut as I lost my cell phone. I called there sales number and asked if this cell phone is compatible with AT&T even though there websites listed the phone as AT&T compatible just to make sure it will work properly. I missed the phone delivery as UPS tried to deliver it on a day time. Cellhut has the most inconvenient way of delivery as it requires personal signature and you cannot schedule a pickup with UPS. So I had to work from home just to get my cell phone. Then I opened the box and the instruction manual was in a foreign language. To make matter worse, when I inserted the sim in the LG shine it was just showing one bar. I tried the cell phone at various other places and it dropped the calls frequently. I paid $230 for a piece of junk, so I called cellhut customer and it took me around a hour to get a customer representative. After I explained the problem he asked me to ship the cellphone at my own expense. So, I called cellhut back to know if I will get the return and then told me I won't get the full return and will have to pay restocking fee. The whole experience was awful and total waste of money.

Very Dissatisfied
Reviewer: keithj622
Click Here to See the Profile for keithj622

4/18/09 3:40 PM
Cellhut would not ship phone, but took money anyway. Been tring to get it back since march 10, 2009. They keep telling me it going to be paid, someday. Will be putting a complaint to the FTC and NY BBB for these crooks.

Reseller Reply    
Posted by
4/27/09 3:09 PM
Dear keithj622:  
 
As of 4/20/2009 you order has been refunded. Thanks for your patience.  
 
Sincerely,  
Cellhut

CellHut / acellhut.com
cellhut

Very Dissatisfied
Reviewer: poison7fl
Click Here to See the Profile for poison7fl

4/14/09 5:48 PM
Ordered 2 Motorola H800 Headsets and received them within 9 days. However, BOTH Bluetooth headsets didn't work. Did an RMA and they would not pay return shipping on a defective items, which they probably knew where bad in the first place after reading the other reviews here. Not good business practice. Luckily Motorola was more understanding, but unfortunately CellHut won this one... BUT, won't ever get my business again.

This review was modified by its author, poison7fl, on 4/14/09 5:52 PM.

Reseller Reply    
Posted by
4/27/09 3:27 PM
Dear poison7fl:  
 
We have a strict return policy to safeguard against fraud orders, not that your order falls under this category. We would be willing to have your technicians look at the product and then decide where the error has occurred.  
 
Sincerely,  
 
Cellhut

CellHut / acellhut.com
cellhut

Very Satisfied
Reviewer: david12031
Click Here to See the Profile for david12031

4/13/09 7:13 PM
I am very impressed with CellHut, not just by their great prices, but their immediate availability and fast order processing! Free ground shipping with my order, along with delivering more than I expected, makes this a First Class merchant that I will look to first in all of future cellular needs. Great job to CellHut!!  
 
David Tanner, Tampa Bay, Florida

Very Dissatisfied
Reviewer: mani007
Click Here to See the Profile for mani007

4/12/09 9:19 PM
I placed an Order for Blackberry Pearl 8100 on 5th March 09. They charged money from my account and there was no update about the product. lastly, on 12th march, i wrote them about the product status, in return, i got this reply :  
Dear Customer,  
We do not have the product in stock anymore. Would you like to swotch to any other product?  
Sorry for the inconvenience!!!!  
Thanlk You!!!!  
Same day i requested them to cancel my order and return the money back. Till date i have not received my money. Every time when i am calling up, i am getting the same reply, the fund has been issued and you will be getting in another 3-4 days. Even, i told the Customer service guy that last week also i got the same reply, then, How can i trust you this time? What if i do'nt get it this time? He simply says, just call up again.  
THIS COMPANY IS A BIG FRAUD......HOW CAN THEY CHARGE THE ACCOUNT WHEN THEY DO NOT HAVE PRODUCT IN THEIR STOCK.....TILL DATE THE MONEY HAS NOT BEEN REFUNDED TO MY ACCOUNT

Reseller Reply    
Posted by
4/27/09 3:04 PM
Dear mani007:  
 
We apologize for the inconvinience regarding your order, the amount owed to you has been refunded.  
 
Sincerely,  
Cellhut

CellHut / acellhut.com
cellhut

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