TOTAL SCAM! Ritebuys.com had a great price on a Canon XTi. Their lens price was not good, so I ordered the lens I wanted from a different website. When I returned home from work I received an e-mail asking for a confirmation phone call. I knew I was int trouble at that point. "It doesn't come with a battery." How much? $150. No, I'll buy one elswhere. "Do you want firmware". I was incredulous. "Do you just want to buy a non-working camera body?" He offered a package for $250 more. I stated I could get one with a lens at Costco for that price. His comment was that I'd have to pay sales tax. I canceled the order and will call my credit card company next to verify that they have not charged anything against my card.

I placed an order with RiteBuys and received an email saying that I should call James at his extension. When I called him, he told me that it didn't come with a battery and I had to buy a new one. I told him I already had one and he told me he'd cut me a deal, told him I didn't want it and he started selling me a warranty that I didn't want. I told him I wasn't interested and got the same pitch as the battery. After hanging up I read the ratings here and tried to cancel my order. I spoke to 8 different people in 3 different calls, 3 of whom put me back on hold, 1 of them left the phone off the hook (I could hear work in the background), and 1 of them just flat out hung up. The next person put me on hold again, but picked up 2 minutes later and said it had been cancelled, have a good night, and hung up. I called back and after speaking to someone that put me on hold, I got another person to verify that the order had been cancelled.  
 
STAY AWAY AT ALL COSTS

Bait and switch like everyone else is saying. I ordered a camera from them online and after waiting 3 days I never got a shipment notification or anything. So I called to ask what was going on and they gave the standard line of needing to verify my information before processing the order. Then I was told "You know this price is for a non-US model, right? If you want the US warranty you will need to pay another $100." We argued about this and of course it was never advertised as a non-us model. We went back and forth and he tried to get me to buy a bunch of extra stuff and I did add one thing that I needed, but repeately said no to all the other overpriced accessories.  
 
I was treated like I knew nothing about what I was purchasing and a warning to those who don't know everything about what you are pourchasing, these guys will talk you into buying a bunch of stuff that you either don't need or is grossly overpriced. But after standing my ground they fulfilled my order and I received it promptly and it included everything that was supposed to be in there and it was a US model that I verified by contacting the manufacturer.

Do not waste your time with this site.  
 
After ordering, I noticed the website listed my order status as "Arrived." However the product did not arrive. I called and after declining a callback from the IVR about 4 times, someone picked up, and I was transfered around a bit. Finally, an employee said the product was shipping from their supplier, and that the product status would be updated on the website that evening.  
 
As you can imagine, the status was not updated, emails have been ignored, and 2.5 weeks later I still have no product and no info.  
 
Spare yourself the aggravation and only do business with a trusted online retailer.

Avoid these scam artists at all costs. They were continuously rude, disrespectful, pushy, shady, shifty and frustrating. They added charges to our purchase that we didn't ask for. Returning the camera was a nightmare, but worth it. Anyone with connections in NY has to get these scammers investigated. BEWARE!

This review was modified by its author, lesmoore, on 1/4/07 10:17 PM.

Very happy with transaction; got a great price, and service was excellent.

My experience is much like the others posted here. The RiteBuys web check out process does not include a receipt. A salesperson calls within minutes of your web order. They are very aggressive at selling extended warranty and altering the shipping terms during the follow up phone call. My salesman tried to say that ground shipping was really postal ground and that it would be 10 to 20 days. I said I would accept the prolonged shipping delay to keep the quoted $119.99 ground shipping charges. My credit card was charged an extra $80.00 dollars for the purchase which is RiteBuys 3-day shipping fee. My package arrived by UPS ground 5 days after I placed the order. The factory seal on the box was clearly not a factory seal.  
 
Avoid purchasing with RiteBuys as the process is truly consumer fraud. I downloaded the New York state complaint form from the consumer protection web site and filed a complaint. I'm currently working with my credit card company to resolve the $80 dollar over charge.

Yet another in the long line of shady Brooklyn-based electronics dealers. AVOID!!  
 
I called Rite Buys to purchase a Panasonic camcorder at the end of September. They advertised a decent price, and I couldn't find any bad reviews about them, so I decided to give them a try, even though my experiences with these Brooklyn outfits in the past has been horrible. Right away I was concerned, as their web site "tricked" me into completing the purchase. Right after I had entered my shipping and billing info, up popped a "continue" button on the website. I thought this button would probably take me to a final confirmation page, with my order details, where I could make a final decision, and click a "Place Order" button to finalize the order. BUT NOOO! This button actually PLACED THE ORDER RIGHT THEN AND THERE! Very sneaky indeed, and without so much as an order total or even a delivery estimate.  
 
Ok, I'm now growing more conerned so I call them. The order person told me the unit didn't come with a U.S. warranty. He said it had an "international warranty" instead, even though their web site (www.ritebuys.com) made no mention of this. He then (predictably) went into hard-sell mode, trying to get me to buy a whole host of accessories that typically come with the camera (battery, charger, tape, etc, etc).  
 
I then asked him if it was an NTSC camera, since he mentioned it wasn't a U.S. model, and he said no, it was PAL. I told him I couldn't use a PAL camera because all my gear is NTSC, and he then tried to pressure me into continuing my purchase because I could "convert" everything from PAL to NTSC (with a converter, that they coincidentally sell by the way). After 10 minutes of declining all his upselling, I finally told him I wanted the unit advertised on their site (no mention of it being a PAL camera), at the price advertised or I would cancel the order. He then put me on hold, presumably to twiddle his thumbs for a minute, so I would think he was checking inventory. He came back and said they were "out of stock" all of a sudden, even though he promised earlier that it would ship the same day. I told him to cancel the order. To his credit, he didn't threaten me with the typical "chargeback fee", but I think it might be because he suspected I was fairly knowledgeable, and not some gullible schmo. I've been nervously checking my credit card account activity every day since, but so far no fraudulent charges. I finally would up ordering from Beach Camera in New Jersey. The old maxim is true -- spend a little more and avoid the headache. This place is definitely one you'll want to avoid if you're looking for a simple, clean and legitimate transaction.

STAY FAR FAR away from this company they are scammers. They currently have nearly 300 complaints against them with the New York BBB. They also use the following names : 1 Stop Camera & Computers  
 
1 Stop Camera & Electronics  
 
4U Digital  
 
Digital Net Shop  
 
ePhoto Club  
 
Inoax  
 
One Stop Camera & Computers  
 
Rite Buys  
 
Superior Dealz  
 
The New Connection  
 
The Wiz Store  
The listed owner is David Feinsod, President  
They also hide behind numerous addresse and phone numbers. They use this one the most:  
 
 
 
FOTO CONNECTION  
1421 Sheepshead Bay Road, Suite #220  
Brooklyn , NY 11235