It has been almost two weeks since I placed this order and the item STILL has not shipped. For a small item that was in stock this is unacceptable.

I ordered LCD TV wallmount for 60 inch TV but received wallmount for 32 inch TV. Fire Fold did not respond on any my e-mails. This is the first and the last time I order something in this store.

I ordered a 48 port patch pane with built in LED indicators and 3-1000' rolls of Cat5e. After running the cable and terminating the jacks, I used my personal network tester to test my lines and kept getting readings saying there were shorts and miswirings. Needless to say I wasn't thrilled - about 2700' of cable laid and now I'm thinking I have bad cable and would have to do it again... As it turns out, after using a spare Patch Panel to check my wiring, the problem is that the my personal network tester(IDEAL LINKMASTER)isn't compatible with the Patch Panel's built in circuitry, which was casuing my faulty readings. I called up FIREFOLD and spoke with the manager, and was told that it wasn't his problem because his network testers that he sells work with the panel. I don't have a problem with that but there is no disclaimer or note saying that when reading the specs of the above-mentioned panel.  
He really wasn't too understanding to my problem and didn't seem to interested in doing the right thing by me and pay for the return or even offer a discount on a replacement. But, due to my deadline I ordered the replacement panel and RMA'd the original Panel. I didn't have any time to shop around... Although they have fairly decent prces and great selection I am not too sure if I will order from them again - just on principal. It's not my fault that there wasn't a disclaimer. Not too satisfied but atleast my work will get done...

They shipped the wrong item. The invoice was correct but the packer put the wrong item in the bag. They were very nice when I called and let me keep the wrong item but they shipped via USPS again so I have to wait for the correct item. UPS would have been nice.  
 
Update: Its now 8 days since they shipped the correct part and I still don't have it yet. That's a total of 15 days between the wrong order and the right one. Why can't they do the right thing and ship their mistakes via UPS? Never again will I use them.

This review was modified by its author, timber284, on 2/10/07 11:07 AM.

Great selection and prices. Shipping costs are high :( Shipping is also very slow. Order placed on September 8th, did not receive until September 17th. Via UPS Ground. Other shipping options are available, if you are willing to pay the even higher costs.  
However, no one else really comes close to Firefold at the moment, will buy from them in the future.

Purchasing was no problem, Product has taken forever and still haven't recieved it. Seller idicated that item was shipped the same day as purchase. Ten days later I still haven't received the item. DRSPARKER@ADELPHIA.NET

i recieved but didn't use the equipment yet , i thought the box should have packing inside styrofoam beans or paper.  
Is the merchandise imported no brand name.

Received order next day. Very fast service.  
Thanks!

Great service! No issues at all, shipment arrived very quickly.

Another order from Firefold-always have a great selection, prompt shipping, products are as listed. I'd recommend them highly.

Love this place, order all the time, great prices, awesome shipping, would recommend 100%!

I cannot say enough about this company. I have had nothing but positive results with these folks. I look forward to doing business with them in the future to wire up all my home theater needs!

FireFold is fast, reliable and has the best prices anywhere. I have ordered from FireFold previously and have always been happy with their service.

Great product, incredible price, smooth transaction. Highly recommendable.

This review was modified by its author, ubibubi, on 9/22/09 10:36 PM.

Web page was easy to navigate and found exactly what I needed. Ordering was easy and hassle free. I've done business with Firefold before and they were very helpful and friendly.