BEWARE - BEWARE - BEWARE  
 
Wisetronics has a "sister" company called 86th Street Photo & Video. If I had only researched this, I would not have placed my order. I get the same "back order" story. What was once a 1 week back order, is now a 6 week back order. It seemed there were "technical gliches" as to why I wasn't notified. More over, I had some recent Fraudulent Charges placed on the credit card I used.

i ordered a gps from these guys and i actually got it in about 3-5 days - they did try to sell me accessories though - but when i said no - they got the message

This review was modified by its author, onlyme123, on 11/21/08 10:47 AM.

DON'T TOUCH THESE CROOKS.  
Reading the tesimonial below I realized they play the same trick on everyone.  
I wish I had read the testimonials before ordering. I would have saved myself a lot of mischief & aggravation.

FRAUD FRAUD FRAUD! DO NOT ORDER FROM THIS COMPANY: IF ANYONE HAS A COMPLAINT ABOUT THIS COMPANY CONTACT  
 
SHLOMI ALBAGDADI  
917-605-1471  
OR......  
ELI ALBAGDADI  
718-775-4260  
 
THEY ARE THE OWNERS  
LETS SEE THESE WISEGUYS HIDE NOW!

THIS COMPANY IS AWESOME !!!! I FIRST TRIED TO ORDER FROM A DIFFRENT WEBISTE WHICH LATER I FOUND OUT WAS A SCAM !! CAME TO WISETRONICS AND HAD MY PACKAGE BEFORE CHRISTMAS CAN YOU BELIEVE IT A WEEK BEFORE IT WAS JUST A GREAT EXPERIENCE AND FUN DOING IT TALKING TO EXTENSION 203 STEVE HE MADE IT VERY HELPFUL WILL DO BUSINESS IN THE FUTURE.

OUTSTANDING, sales, service and shipping. Will definitely be shoppping here again, AWESOME prices, bought the new Sony Digital camera for $120 less than most stores. YOU CAN'T go wrong shopping here!!!

i decided to give this company a chance and ordered a professional digital SLR Nikon D50 kit with the two lenses. i was surprised to see how knowledgeable the sale staff at the professional department was and helped me out with all the questions i had. i ordered the camera on 3/10/06 and got it 3 days ago. i opened all the package and everything was inside as promised. but the case they sent me was too small for the camera so i decided to call them, the customer service was very friendly and they told me to keep the case i ordered for $49.99 and they will send me a new case which will fit my camera with the all the extras and the best part they will not charge me for anything extra. i will definitely shop more with these guys in the future and i would recommend future visitors to give them a shot.

Great company. Excellent service. they have a good selection and consistently ship what is ordered in time, But not always the lowest prices.

I ordere the sony SR100 HDD camera. This was to be a gift and the person I purchased it for had already bought one. So I called the next day when I recieved my order verification email and asked to cancel. They were very helpful with this process and even wavied the restock fee. I was a bit worried considering all the bad reviews I had read.

Yeah, just like everyone else, I ordered my product(Sony DSC H1). Received and email the next day asking to call them and confirm some stuff. They wanted me to buy a whole bunch of other stuff, ( I ended up adding a 512mb Memory Stick because I did need one). While on the phone they informed me that the price I was shown on the website was for the "NonUSA" version and included no charger or warranty, (or anything other than the camera really). I told them I wanted the USA version with the warranty and all the bells and whistles otherwise they could cancel the order, well they did upgrade it to the USA model for $30 more which was pretty good still, better than anywhere else still. So Im a little miffed that thye tried to sell me crap but, so long as your not a push over and you knwo that YOU are in control and let them know that, you can get a good deal out of it all.

I had ordered Canon Powershot SD1000 and shipping option of 3-5 Business Day Ground Delivery since I needed it within a week. But the camera was not dilivered until 7th business day and I called WiseTronics. They said the order was cancelled due to out of stock. I was never notified about the cancellation.

I bought the Canon Powershot SD700 digital from this online store. Price was great. Unfortunately, the company (Wisetronics) failed to disclose that the package only included the camera, and nothing else. As I find it absurd for somebody to buy a digital camera without a battery, charger, memory, cables, software, etc., I consider this to be a deceiving practice. The items should clearly list what is included and what is not. This way potential buyers can easily see what they are about to get for their money. When I called their customer service number the rep attempted to sell me the critical items for a hefty price. He also tried to sell me an expensive warranty. On the other hand, when I said that I did not want the item after all, he was quick in accepting my request.

I have a similar experience to report. Order # ********. I recieved a call and this email. "william" was very aggressive! And Dodgy. I was told my gps did not come with a charger or rather the charger it came with would destroy the gps. He wanted to sell a charger for $129 eventually he went to $99 and would not send the gps without paying for the charger because it would be "like a car without wheels" and that I should purchase the charger first (because of my firm budget) and later order the gps. I said "so you are telling me you wont sell the item I ordered unless I pay for the charger?" He replied "did you hear me say that" but then quickly said he would cancel my order and refund the card. I said "you would rather cancel the order than send what I ordered?" He just said he was cancelling the order.  
My initial response was to call a supervisor but and threaten credit card fraud if they would not ship exactly what I ordered as promised in the purchasing contract. In the end I decided although the principle was worth fighting for I did not have time nor money to fight or reveal the scam. So serendipitously I found this site review while looking for a different on line purchase. THE TERM BUYER BEWARE is definetly the rule for this company. I will stick with Amazon, Ebay, Radio Shack and others for future interactions. I did my search under GOOGLE and they posted them as highly rated and in the premiere spots. I am thinking twice about my google advertising budget--come on guys... I thought you were better than that! The new york "brooklyn" types have earned and maintain their reputations for being slick dealers but Google business practices seemed more socially appropriate than this. What is it called if you take money in exchange for something "dirty".....? You decide. I am not for internet censorship but then the views or first lines of the google search are not arbitrary or random are they? So from my perspective they should bear some responsibility for promoting bad historic and measureable business. BOTTOM ONLINE...BUYER BEWARE. FOOL ME ONCE SHAME ON ME. FOOL THOSE WHO DO NOT UNDERSTAND BAD DISHONEST BUSINESS BECAUSE OF ENDORSEMENT AND RATING BY "REPUTABLE SOURCE" SHAME ON YOU.  
this is the email verbatim (without my name)  
Dear 888888888,  
 
We thank you for choosing 86th St. Photo & Video as your choice for all your photographic equipment.  
 
In order to further verify your order, we will need to speak with you on the phone. Please call our Verification department at 1-800-815-2040 Ext. 209 William so we may verify and complete processing your order.  
 
If you have already called and confirmed your order, you may disregard this request.  
 
 
Holiday Extended Business Hours:  
Monday - Thursday: 9:30AM to 7:30PM(EST)  
Friday: 9:30AM to 4:30PM(EST)  
Saturday: CLOSED  
Sunday: 10:30AM to 6:00PM(EST)  
 
Once again,  
Thank you for choosing 86th St. Photo & Video.  
 
 
 
 
Please do not reply to this email. To contact us please visit our site and fill out the form at http://www.86photovideo.com/contact_us.asp.  
BBB and anyone who takes money from these people to advertise their products are equally responsible for any fruad that has occured to others. I will be changing my credit info just because I feel exposed to deceiptful business practice that would be closed if they were brick and mortar and not fronted enabled and masked by others.

The worst experience I have had with customer support. I purchased a Sony Camcorder (DCR-SR82) on Aug 1 2007. The Wisetronics also sold me bunch of accessories such as additional battery charger and the battery which I found out I didn't need them in first place because they lied about the battery life that comes with the Camcorder. They also sold me the extended warranty for 2 years. Now after 1 year and a half from the purchase date Wisetroncs tells me that my 2 year warranty has already expired because the begging date of warranty started 8 months before I bought the camcorder (the fiscal year). I have never seen anything so disgusting from any store.  
 
The manager of Wisetronics (Peter) also refused to give me the contact number to the warranty repair company so I can talk to them directly.  
 
Here is who Wisetronics sets a trap for you:  
1- They give you a good price on the product on the web search but you cannot purchase it on the web unless you call them.  
2- When you call them they force you to buy accessory items which you don't need and that’s how they make up for the compatible price they posted on the web.  
3- You won't be getting anyone accountable for the warranty you buy because Wisetronics tell you the warranty is the responsibility of the subcontractor and you won't be able to contact the subcontractor either (vicious circle).  
3- Peter (the manager) offered me some store credit with which another chain of traps are set, and secondly the store credit will not fix my camcorder.  

On May 20th,2008, I ordered a GPS unit from 86thPhotovideo.com and the billing seems to come from Wisetronics of Brooklyn, NY. I entered my order and received a notice to call in order to complete my order. I was told that I had to buy a huge set of RAM in order for my unit to work, implying that the system listed was without RAM and thus would not work. I then said OK to this additional memory stick. Within minutes I found out that this large extra charge was not needed as the GPS unit was more than adequate with the RAM as originally ordered. I was flat out lied to by their representative. Since nothing had been shipped, I attempted to cancel the order. To make a long story shorter, with the help of the credit card company, I rejected delivery and sent the unit back. I eventually got credit for the charge with NO 20% restocking fee. These guys are NOT to be trusted as they are scam artists of a high order, with no honesty or integrity. The State of NY should put them out of business.