Worst store I have found on internet. NO response to either e-mail or phone messages. Lots of promises but no delivery.

I definitly recomend not to buy anything from this store. It has been a week I posted an order on their store. I did not receiver any information. I sent 2 emails so far none of them has been replied. There is not even phone number in the website. I am worried that I gave them my CC number.

Worst online shopping experience ever. Highlights:  
 
- FlashMemoryStore.com didn't send me what I ordered.  
 
- FlashMemoryStore.com didn't respond to any of my requests that they pay for  
their mistake by covering shipping costs.  
 
- FlashMemoryStore.com didn't respond to me for a period of 38 days during  
which I sent them 6 politely worded messages. For the last 28 days of that  
period, they had possession of the RMA'd package I'd returned to them.  
 
- FlashMemoryStore.com didn't refund my money until 33 days after they had  
possession of the package I'd returned to them. They never refunded me for  
shipping costs.  
 
Timeline follows:  
 
2005-10-15: I order a Sandisk flash card, shipped 2nd-day FedEx.  
 
2005-10-21: I receive an unbranded flash card instead of the Sandisk card I  
ordered. This bait-and-switch seems to be their standard mode of operation,  
if other customer reviews are any indication.  
 
2005-10-22: I send email to rma@flashmemorystore.com, asking to return the  
card and requesting that they pay for shipping since the error was theirs.  
 
2005-10-25: "Dennis" <dennis@FlashMemoryStore.com> responds that "the card  
that you ordered is very hard to find on the market due to its low volume of  
production" and tries to persuade me to keep the card.  
 
2005-10-26: I decline Dennis' suggestion that I keep the card and reiterate  
my request that they pay for shipping.  
 
2005-10-27: Dennis sends me an RMA number but doesn't mention my request that  
they pay for shipping.  
 
2005-10-28: I follow up asking for clarification about whether they're willing  
to pay for shipping.  
 
2005-11-04: I decide that they're not going to respond to my shipping query,  
and ship the product back to them.  
 
2005-11-09: UPS tracking indicates that they received the returned product.  
 
2005-11-23: I email Dennis saying that my credit card hasn't been credited  
and asking for a status update.  
 
2005-11-29: I email rma@FlashMemoryStore.com saying that my credit card hasn't  
been credited and asking for a status update.  
 
2005-12-05: I email support@FlashMemoryStore.com and  
sales@FlashMemoryStore.com saying that my credit card hasn't been credited and  
asking for a status update.  
 
2005-12-07: Dennis emails me, says that they can't locate my package in their  
facility, and asks for shipping and tracking information.  
 
2005-12-07: I send the requested information to Dennis.  
 
2005-12-08: Dennis says that they'll process the refund.  
 
2005-12-12: My credit card is refunded, but not for any of the shipping  
costs.

I ordered 1GB SanDisk memory card which they charged $69.99 – about $10-$15 more than what other merchants were charging. But I bought it from this site since it said that I would qualify for $20 rebate.  
 
When I received the product, it came in a bubble wrap. It did not even say SanDisk and did not come in original retail package. When I contacted SanDisk, they told me that the merchant sent me a refurbished or generic product and I would not qualify for the rebate since I don’t have the UPC label.  
 
Customer service is non-existent or terrible at best. I e-mailed several times and left one voice mail. I have not received any response from them and I agree that they are using various shopping website reviews fraudulently.  
 
Update - 12/6/05  
 
They refunded PARTIAL amount like other users have said. They refunded $16 less than what I paid. They said the refund was not authorized and I sent it to wrong adress. This is ridiculous because they ignored all my e-mail about my return and I sent it to the address listed on their web sites.  
 
Anyway, I filed a complaint to my credit card company and they agreed to refund the rest to me. Others who were ripped off by this merchant should contact their credit card company. They will reimburse you.  
 
 
 
I urge other customers not to buy from this site.  

I placed order with Flash Memory Store for a 512MB SanDisk Ultra II Secure Digital Card. Instead they sent me a cheap knock-off SD Card. I obtained an RMA form via e-mail, filled it out to the letter, and enclosed all original invoices and the unopened product in it’s original packaging within a few days. (At my expense)  
The return policy on their web-site states: - "Should you need to return any unopened product within 30 days from the date of shipment, you will receive a full refund of the purchase price of the product, no questions asked and no hassles!"  
However, this does not appear to be true. When I complained about not getting a “full refund” their e-mail reply was: “Per our policy, any return order with promotional free shipping must be deducted $4.95. In case of an exchange, there are no additional charges.”  

DO NOT DO BUSINESS WITH THIS STORE.  
I placed an order for two SanDisk 512MB SD card and a Kodak SD card reader. What they shipped me were cheap generic products that are not listed anywhere on their web site. When I objected to the substitutions, they said that I would have to return them AT MY EXPENSE. When I returned them, they made no attempt to ship me the correct products, but instead, refunded part of my money. They not only refused to refund the shipping costs, they withheld an additional $4 for no stated purpose. I am not the only one to be subjected to this bait and switch tactic. They apparently count on people accepting the bogus merchandise, so they can make a hefty profit shipping cheap generic products. Don't trust all of the logos at the bottom of their web page either. Cnet lists them as a company that is using their logo without permission. Bizrate does not list them at all. The BBB lists them as having an unsatisfactory record. The Attorney General of Illinois is investigating them.

I purchased what was advertised as two Lexar USB JumpDrives. These are portable removable storage devices that utilize flash memory to retain data. They are officially branded Lexar parts with activity lights and write protect switches, sold through retailers in full retail packaging.  
 
The company's first mistake was sending me the incorrect items. These items were different and inferior to the Lexar products in every way. They were unbranded generic products that would not be supported by Lexar's warranty and support. They did not come in retail packaging. They did not have write-protect switches as advertised by both Lexar and the retailer and were therefore functionally inferior.  
 
The company's second mistake: I notified the company of this discrepancy, and was told that I would have to pay for return shipping. In other words, I would have to pay for their mistake. The company stopped returning my emails, and I realized that shipping these lightweight products back would be inexpensive, so I shipped the products back to the retailer.  
 
The company's third mistake: They refunded to my credit card an amount less than the original price of the products. This implies that they charged me a restocking fee for (1) items originally shipped without packaging and (2) shipped in error because of the retailer's mistake.  
 
I was at first willing to believe that even though the products that were shipped were different in every way from packaging to brand to functionality and features, this was the result of an honest mistake. I ask potential customers to consider if the sum of these mistakes can be truly accidental.  
 
Suffice it to say that I am livid at this retailer's behavior. I strongly suggest that you do not give them your business, regardless of their perceived value. Their behavior and series of mistakes indicates that this wasn't an off chance, a bad day, or an honest mistake. This is their mode of operation, and it is one I would not support at any cost.  
 
This web site's rules forbid posting direct links in reviews, but search the forums for the term flash-memory-store.com and look for a thread entitled flash-memory-store.com bait and switch. Alternately, search for my username on the forums: kirbysdl. There I have added more information and direct emails sent between me and the retailer.  
 
Finally, I was told by this site's staff on August 26th, 2005 via forum private message that I am permitted to post my own contact information in a review. Thus, feel free to contact me at kirbysdl at hotmail.  
 
EDIT: Note that other reviewers have noted similar experiences, and know that bait and switch is a form of fraud as defined in The Code of Federal Regulations (See 16 CFR 238).

This review was modified by its author, kirbysdl, on 9/20/05 12:11 AM.

Website says "We guarantee same-day shipping before 6:00PM CST." Took them THREE days to ship the item, an SD memory card, which I've not yet received. This caused me to be unable to use my new DSLR when it arrived, and required that I make a long trip to a nearby town in order to buy a card. Very disappointed! I won't use their service again.  
 
September 06, 2005: Finally got the shipment today. Instead of sending the 60X ATP brand card I ordered, I received a no-name card of indeterminate, but clearly lower, speed. Store did not answer phone or respond to my message.

This review was modified by its author, scb, on 9/6/05 9:22 PM.