These guys are awesome! FedEx lost my package, which is not their fault, but they went the extra mile in trying to help find the lost package and sent another replacement quickly once it was determined the package was not to be found. FedEx really messed up badly and ClubIT really took control. Here is what I wrote to ClubIT:  
 
Thank you! You have guaranteed that I will come back to you guys in the future and recommend you to everyone I know.  
 
Not just because you shipping my replacement software so quickly, but because there are humans there in a fantastic customer service department who respond to inquiries and are sympathetic to the needs and dilemmas of their customers.  
 
Thank you! Thank you! Thank you!  
 
I'll look forward to my package today!  
 
Dale  

Trying to return defective products but cannot get the website to provide a Return Authorization Number (RAN). The last step of the process announces RAN, but no number or process to follow are provided.  
 
Update: Was finally contacted by email to call store back to get RAN and instructions to mail products back. Since I had two items, I received two emails with a RAN, but only one worked to initiate. Called and was told it would be fine to just place the one RAN in the box with both products. Shipped it back. Waiting to hear back if it's been accepted or credit processed. In short, store has been pleasant to deal with, in person on the phone, but automated processes in trying to return products has been a bit taxing.

This review was modified by its author, koehrsen, on 10/25/05 2:26 AM.

I purchased P5WD2P motherboard from ClubIT, everything smoothly. The customer service is so helpful. I will purchase again from ClubIT

Needs more products on site to compete. Very good prices on the products they do carry.

I purchased a Coolermaster CM Stacker from clubit. The sale went very smoothly, and the product was delivered in a very reasonable amount of time. Very pleasant experience overall. Would buy from them again.