Edit: Originally positive review was here, but had additional problems. (This was about six months ago, but I just remembered to update this.)  
 
Machine worked fine for first five days, but suddenly went dead. It took ten minutes to run one program. Called support, got unhelpful foreign I could barely understand. Lackluster return.

This review was modified by its author, Queue3, on 10/26/09 5:53 PM.

well the fact that i am reciving this email 4 days before i get my computer because it took an extra week to process for no apparent reason, and when i called about why it was taking so long to even start being shipped they told me that they were shipping it out that day and that they would ship it 3-day and lo and behold 2 days later i get an email telling me that they finaly shipped it and it was shipped ground. so far im pretty dissapointed about the service. i will let you know how i like my computer when i actualy get it.

Vigor needs to learn what customer service means, they may make great computers it will be a couple more days before I know, but their customer service is terrible. This fact alone I would never make another purchase with this company. The purchase online was simple enough, however I was not contacted within 48 hours to confirm my order as stated on my sale, it was more along the line of 96 hours and I contacted them. Which their 866 number reported as disconnected so I had to search their site for another number to contact them. They did not respond to any of the emails I sent them. Once confirmed I was in consumer limbo on the status of my order, which I had to contact them again to see if the system actually shipped, which the shipment was broken into two shipments which I was not informed about until half of it arrived and I had to once again contact them to inquire as to where the rest of my system was. Service is terrible, I will never do business again with Vigor.  
 
Your response only shows how little you do know about customer service or deception. I was not contacted immediately nor left any message. I did not ask for a left handed mouse or complain about a motherboard problem. You offered an upgraded power supply because you said there was problems with the keyboard I had selected. There was no email stating the monitor would be shipped at a later date. How would I know there is a telephone outage in your area, is it my responsibility to determine the causes for your outages? The commercial line worked and I tried to explain to the person I spoke with the 866 number was out but due to his poor English he did not understand this. This was in no way an attempt at extortion, but relaying to other customers my experience with Vigor, which you seem to know more about my experience and perceptions than I do. The fact is I want nothing from Vigor, no more emails telling me how wrong I am, absolutely nothing again your defensive stance shows your lack of customer service.  
 

This review was modified by its author, sabr, on 1/20/07 8:39 AM.

Disclaimer: Read all the updates as my opinion has changed quite a bit over the year.  
 
I chose Vigor Gaming over other vendors based on the reviews I saw on this site. I ordered my rig tonight and will update my review as the order progresses and my computer is received!  
 
As of 5/8: I have checked on my order status the last few days and it has shown parts preparation "in progress" since I first checked my order status the day after I ordered it. It doesn't really go into a whole lot of detail. Showing a estimated ship date of 5/16. I'm excited!  
 
As of 5/16: I got an e-mail today saying my computer shipped today as promised. I can't wait! I will finish my review of the finished product once I get it.  
 
Final review: I received my computer just two days after it shipped. The computer was nicely packaged and seemed secure. Setup was nice and easy.  
 
The computer case is beautiful and sturdy. Cables look good and orderly. The computer runs great and I have had no problems thus far.  
 
My only complaint: My computer arrived with the wrong soundcard (lower quality) installed. It was a mistake I'm sure. I talked to Wayne at Vigor on the phone. He was very friendly and was very nice and apologetic. He offered to ship the correct sound card but I decided the one I got was sufficient and Vigor refunded the difference of the sound card I ordered and the one I actually got.  
 
Overall, I am very happy with Vigor and would recommend them to anyone seeking a good gaming computer.  
------------------------------  
Update 6/24/08:  
After over a year of using my computer and wondering why it is slower than it should be, I discovered windows vista had been installed on the wrong hard drive. When I purchased the computer, I asked for it to be configured with a RAID0 config with two 150 gig Raptors as my main hard drive and a seperate 250 gig hard drive (a slower one) for storage only. Apparently, when my computer was put together, vista was installed on the wrong and slower hard drive. So this whole time, I have been using a slower hard drive than the one I bought.  
 
I have spent the last week trying to reconfigure my system to the way it should have been when I purchased it including re-installing vista and all my applications and getting countless errors and problems along the way. I have spent hours on the phone with Vigor's tech support (calling tech support usually requires leaving your name with someone and having them call you back several hours later). Vigor admits to their mistake but has not been very apologetic or anything. The last week has been very frustrating.  
 
If it weren't for how careless my computer was put together (wrong sound card, wrong hard drive configuration and who knows what else I will find), I would probably be happy with the computer and Vigor. But my $3100 purchase from them has been somewhat of a nightmare.

This review was modified by its author, jkudall, on 6/24/08 11:39 AM.

I ordered my unit on the 7th which was a Sunday. I recieved my call the next day which was very good. However, 7 days later I had not heard anything. I checked the online order status and it just gave me an error message. I called them on the 17th and they said it was out of testing and would be shipped the next day. Now it is the 19th and i finally get my tracking number, only to find out that it really has not left the dock yet just that the information was sent to UPS. Now it will not leave until the 22nd and i am looking at getting it sometime later that week. Not a very good start to this, but I will update when it arrives.

Pending resolution of a technical difficulty this review might be moot.

This review was modified by its author, NotSoVigorous, on 8/30/08 8:29 AM.

well to start off, i worked over the summer to save up for this computer, i didn't really like the special offer that they were offering at the moment, so i waited for the next week for it to change, and it didn't, i waited another week, and it still didn't change, i waited throughout mid august and all of september, til i couldnt want anymore so on october 13 i ordered my computer (2 months of waiting for the promotion to be over, but didn't)  
 
after i ordered my computer for a week, the components went on discount, so my computer is about $80 cheaper, i didn't care at the time. but, then when i told my mother, she said that $80 was a lot of money and it was almost 10 hours of work(which i just realized...is alot of time and money i just lost)...i called the company and told them about this, hoping to get at least some or all the money back..they said sorry because they do not have this policy and i understand because if they just give money to everyone who brought the computer and it went on discount, that would be bad  
 
so i was alittle pissed about that, so when i got my computer, i try to think of all the cool things i can do about it, think of all the positive things, getting a new computer, like playin games that i wasnt able to play with my old computer... i cleaned around my computer desk, used a vacuum to clean most of the dusk, and while i was cleaning, the vacuum broke....so i just ignore that placed the new computer on the desk, and plugged everything in, turn on the computer, turn on the monitor, and for some release my monitor would not work with the vigorgaming's computer, i called and ask why, and they said that something might be loosed in ur computer, they guided me on finding the problem, im new to these computer things and i don't kno what some of these components are. the guy on the phone was pretty nice and guided me thorugh everything - unplug the cord to the harddrive, plug it back in..etc) turning on the computer after unplugging/plugging back in to c if it worked, well after we tried like 10 things and the monitor would still not work, and doing this took about an hour... i suggest that we try another monitor i have in the house he said yes please try that while he try to find another solution - i had move my monitor off and go to my brother's room upstair and unplug his monitor, carry it down and test it, it didnt work as well, so now they ask me to send the computer back to them and they will try to fix it, ups will come pick up my computer on monday(friday when i did this)...no specific time, and i will be in school from 7am-2pm and my mom has to work... no one is going to be home so we have to leave the computer outside the house, or drop it off at ups ourself(the box prob wont even fit in our car) and it will be ground shipped back to the company(5 business day) and they will try to fix it...i believe the company isnt opened on sat/sun so they would prob get to my computer on monday and then ship it back w/ an upgraded shipment..  
 
so my experience with this company is pretty rough so fair, and it might just be bad karma :( so... i guess its not their fault but i am still pissed that i waited 2 months for special offer to end and it didnt(and still hasnt), waited 2 weeks to get my computer, my computer went on discount...i lost $80... when i got my computer, it did not work... i spent 2 hours trying to fix it...couldn't fix it, and now it has to be sent back and repaired, so it might take another week and a half-2 weeks before i can actually play on the computer(if it has no further problems) i guess ill update it when i get any new result  
 
well its 11/16 and they have just fixed my computer and it is being sent, est delivery 21, in time for me to play it during my thanksgiving vocation so i hope it was worth the wait

This review was modified by its author, Dean15, on 11/16/07 7:54 PM.

I guess I'm in the minority, but I got a lemon. I'm a higher-end PC user with plenty of knowledge to build my own PC but not enough time to do it. I ordered a FORCE RECON QXN and tricked it out. My first experience with Vigor was getting my credit card security straighted out, no big deal, on Jan 2nd. On Jan 3rd, I was told the RAM I wanted was recalled (although it is still available from other vendors). I also noticed they had added a new video card option so I made a minor upgrade.  
 
I then never heard from the company again until the ship date. They said it would take 5 to 7 days to ship my PC but it was actually 10 and communication was very poor during this time period (I wish their website would update the "order status" as it never changed).  
 
My PC finally arrived Jan 18th. I set it up and it was very unstable right out of the box. Windows would usually boot but then the machine would turn itself off within 5 to 10 minutes. I spent about 10 hours trying to figure this all out until my wife dragged me to bed and told me I should ship it back if it doesn't work right out of the box. My guess is I have a bad motherboard but I could be wrong (this computer has an ASUS Striker motherboard that I'm not fond of now). I was also concerned that it was running at 48+ degrees C right out of the box. I live in Phoenix so during the summer that could be an issue and Vigor offers no water-cooling options to allievate my concerns. It's possible that my unit just got too roughed up during shipping, it's nearly impossible to say other than it didn't meet my needs out of the box.  
 
On Jan 19th, I called Vigor and got authorization from T. to send this PC back for a refund under their 30-day money-back return policy. I will credit the company for having such a return policy and it certainly sounds like they get it right most of the time. If they handle their end of the bargain and refund my money then I'll only be out shipping to and from my house and that certainly seems fair enough. By the way, I'll update this review to a neutral if they handle the refund as indicated on their website.  
 
UPDATE: 1/23/2007  
Vigor called and will be issuing my refund. My PC was broken... whether it was during shipping (more likely) or if it left them defective (less likely) I don't have to worry about.

This review was modified by its author, mls1995, on 1/23/07 4:12 PM.

This a preliminary review based on the ordering process and my experience so far.  
I will update this once I have received my new system.  
 
Before my purchase I had a few questions about the available configuration options. I sent an email to Vigor and received a response within 2 hours. I was happy with both the quality of the answers and the time it took to receive a response.  
 
The following day I purchased a new system via web on their site. I immediately received an email confirmation and was told someone would call me within 48 hours to re-confirm my order.  
 
I made the order on a Friday night and received a phone call mid day on Monday. This was acceptable as I would not expect to phone call on the weekend.  
 
The person who called me advised me of one minor change to the system that was required (Power Supply Upgrade) do to the components I ordered. This was understandable. They also advised due to the high $$ amount of the purchase I may need to contact my Credit Card company to make sure that they would accept the transaction but they would let me know.  
 
I received an additional call about 20 minutes later stating that I would need to authorize the purchase with my Credit Card Company who I promptly called. Following this conversation I called Vigor back for them to attempt to process the order again. The order was processed without issue and I immediately received a confirmation email from Vigor to let me know in writing that the order had been processed and the amount that was charged.  
 
I have found the service so far to be both courteous and prompt. I will update this again after my order has been received or if any events come up between now and then that are worth mentioning.  
 
Update - 1/22/07  
 
I don't have my PC yet. Updating this with some new information. On 1/17/07 I was called and told that my system had been built and tested but that one of the RAM modules tested bad. I was told they were going to replace the RAM modules and retest the system before shipping. Their burn-in test is 48 hours. I said no problem, that I would rather be safe than sorry and was told I should get a confirmation with shipping tracking number on 1/19 or 1/22.  
 
Today, 1/22 I called and asked for a status. I was told that after the painting process they retested the system and now the mainboard (Asus Striker Extreme) failed the burn-in test. I was told a replacement would be available around the middle of this week and that my system should ship on Friday of this week or Monday of next. I found the mainboard failure a little odd. Since I though the last time they called me to tell me about the RAM the system had already been painted so this didn't make complete sense to me that it was painted again? and this time another component failed.  
 
In any case, I was offered free 3 day shipping for the delay without asking. I took them up on this. For now, I'm still hoping I get a nice system. I will take them at their word that the testing had now produced two different components but it makes me nervous. In all the system builds I have done in the past I have never had an Asus board fail, and I have only had 1 RAM moduele ever fail testing. It seems very unusual that 2 main components would fail now on one system.  
 
In any case, talking with them has been pleasant and I am sitll hopefull that this was just a run of bad luck and I will have a nice stable system 'soon'.

This review was modified by its author, poloman, on 1/22/07 6:13 PM.

24MAR08:  
Apparently Vigor Gaming keeps a close watch on Reseller Ratings posts, which is a credit to how they care for their customers. Within 24 hours of updating this review a representative both emailed and left a message stating they would like to straighten out this issue. I was out of town but will speak to them on the 25th of March and update this review after that conversation. They offered in the email to provide free labor but that I would have to pay for the parts that broke because the warranty was expired. While I am grateful that they are willing to offer free labor, I don’t see how the entire warranty should not be provided simply because I was deployed and unable to send the computer in for repair. If they would have responded to any of my various emails then I would have been able to initiate the RMA process during the original warranty period.  
 
So early in 2007 I had some issues with the computer freezing. When I called customer support they said they didn't know what was wrong and kept blaming the RAM. I deployed to Iraq and sent them monthly emails trying to establish contact with technical support before my warranty expired. I never received a reply. Now that I am back in the land of working phones I will call them and see if they will fix the computer. If not I would strongly warn anyone considering buying a computer from Vigor. The graphics card was not properly seated and that is what was causing the computer to freeze. Eventually the graphics card died because dust was collecting inside it's housing. Hopefully they will honor the warranty even though it is expired. I did my best to contact them so I could get it repaired but they never responded...  
 
 
Order a Vigor Gaming Computer Today!!  
 
I had a few criteria in purchasing a new computer; a notebook with AMD Athlon 64 X2 processor, SATA hard drives, a top notch video card, and price. My search lead me to about five companies – which I am sure you know them if you have looked for a notebook like this. IBuyPower and CyberPower just didn’t give me the warm fuzzy feeling and convince me to shell out three grand. Voodoo was out of my price range. That left two contenders: Alienware and Vigor. As a past Alienware owner I really looked hard at their Aurora m7700 but they were overpriced and forced an operating system to be preloaded. I just didn’t see the point to purchase yet another copy of Windows XP when I own two copies of it already. That left Vigor Gaming Computer.  
I was uneasy with Vigor because I had never heard of them. The ratings here at this site were what convinced me to give them a shot. As I browsed their rigs I was really left with two options: the Augustus or the Aegis. While the Atlantis is nice I was not going to sacrifice some of the features of the Augustus just for SLI. It was a tough call but I went with the Augustus for the extra CPU power. I ordered my system with the Athlon 64 X2 4400+ processor and nVidia GeForce Go 7800 GTX 256MB video card. Nice perks were the built in camera, WiFi/Bluetooth, and the amount and kinds of I/O ports. Vigor was also willing to omit the operating system and discount the price.  
The order was placed on 1-Jun-06 and I received a call, as advertised, the next day confirming my order. I was told 5-7 business days for build time and an additional 5-7 days for shipping. My system shipped on 12-Jun-06 and arrived 16-Jun-06. I received the tracking number as soon as it was shipped. I turned it on and it fired right up asking me for an operating system.  
Overall Vigor is well priced, delivered as promised, offered quality computers, and will really work with you if there are questions/requests. I don’t think I will ever buy a computer from somewhere else ever again.  

This review was modified by its author, cochrannd, on 3/24/08 10:04 PM.

Im still waiting to recieve my VIGOR Gaming Artourous laptop. I placed my order August 3rd and it is now August 20th and I was told i would recieve or that my computer would be shipped by the 17th of August. I guess I am simply anxious to recieve my new computer, but their shipping / testing timeframe has passed and that makes me question the product before recieving it. They have their money, but i dont have my new computer.

Great service. Excellent parts. Will buy again in future.

Ordered a PC, wanted 2nd day. Got ground. After wrestling with UPS, I finally got the PC, however the video card is apparently broke.  
 
However, after a simple walkthrough, a tech confirmed issue was video card, and a free upgrade is coming.  
 
Not perfect, but cannot beat the customer service if things go sour.

This review was modified by its author, Danedo, on 6/25/09 5:53 PM.

The website was great, easy to configure a machine you wanted and the customer service was great. They contacted me the next day to confirm my purchase. Only issue was UPS shipping which damaged my machine during the delivery and it took 2 weeks to get it back fixed. But Wayne from Customer Support was very helpful and kept me up to date throughout the whole process. I might suggest to Vigor not to use UPS for their shipping in the future.

My cust # was 21267, Sales Order was # 29134. Product was delivered on time. Had to call Vigor twice to get system going, first for the monitor connector setup, and second for problem with hard drives not being found. The tech walked me through finding the problem, power connectors to the drives came lose during shipment. once I reconnected these everything worked fine. Tech was very good at finding my problems and was very helpful. Only suggestion I would offer would be to include some system setup documentation with the computer.  
 
Thanks - Don Stallings