Poor customer service. After waiting weeks longer than promised, my wheels arrived only to have the wrong lug nuts included. Had to purchase new ones locally. The whole ordeal has been a customer service nightmare. They answer phones for orders quickly but leave you on hold forever for customer service. No call backs no compensation for my loss. I've thought I'd save a bit of money using wheelsnext, but spent more and got less in the end. I wish I would have been smart and did some reseach on them, like you are doing now. UUGH!

This is the worst company I have ever dealt with -- whatever they claim, they have NO customer service. I couldn't get any information about the status of my order either by e mail or phone so I cancelled it. I tried to contact them again and hung up after sitting on hold for 25 minutes. They billed my credit card for the full price anyway. I worked with the credit card company dispute process and got a credit. Still no contact from the wheels next. Now they have charged me again -- I assume for a cancellation fee, but how would I know?  
Evasive, unresponsive and with apparently no idea how to track orders. Deal with them at your own risk.

What a nightmare. First it took 3 weeks to get the rims and tires. Second, I had to purchase new lug nuts because they didn't send the key, $32. Third, the wheels that were supposed to be balanced had enormous weight taped to them as they hobbled down the road. The grease monkey I had balance them the first charged me $28 but something was still wrong. Then I took them to a race shop to have them g-force balanced or something like that, anyway, it was $80. That worked but when they were mounting them, they noticed the centering rings were missing. All this after about 5 completed calls and 30 attempts. I complained to the BBB but that did nothing. My advice is buy from a reputable local dealer. You will spend the sam money and have somewhere to go if there's a problem. Wheelsnext.com is not the way to go for anyone who values their money.

I found wheels next after researching other stores online and placed my order using my paypal account. Right after I received an email from them requesting my telephone number to verify my account and vehicle information. I called and the customer service guy, named Ralph, was very nice to me. He explained how wheels fitments works and also offered Road Hazard Warranty. He also offered to replace the rims I ordered for another one they just received from the manufacturer and that had biggest lip on the market for my car. I accepted and my car looks amazing! I would recommend them to anyone I know.

When my wheels arrived by FedEx they were shipped without the loug nuts to mount them. Not only this but my paperwork for warranty and proof of purchase documentation was missing. These didn't bother me as much when I also realized that another necessary part was missing, the centering ring for each wheel was not shipped. I had to pay locally for all these additional items. When I was finally able to get the wheels mounted they were severely unbalanced, something I paid www.wheelsnext.com $100 to do. I paid for that locally also and still there is vibration coming from those wheels. I had the technician rebalance the wheel and still the wheels produce a vibration throughout the entire car while it's being driven. I called Wheels Next more that 5 times to complain and I still have not received a resolution. When a call is made to resolve an issue, only the representative that made the sale can assist you. This can prove difficult since their work schedule is not structured. I paid a total of $1,899 for this wheel package and the company refuses to offer a refund for these wheels. The wheels are obviously faulty and they will not own up to it.