I was able to converse with one of the employees/owner one evening to get all the info I could about the store. They were offering a very good deal, and I wanted to be sure it shipped on time if I ordered it. Turns out that it was past the shipping deadline, but the person I worked with actually packaged my item, and took it to the FedEx store himself after work to make sure it shipped. I got it in a timely manner (even after FedEx sat on the package for a day), and am very pleased.
From my one experience, it was customer service all around. For someone to go out of their way to make sure I shopped there again, I respect that greatly. I will definitely shop there again even if the price is a few dollars higher.