Order service was as expected from s good rated store. Had the item in my house within five days of placing the order. Shipping was excellent. Will purchase again.

I have ordered a charger for an NP-40 pentax batery and was told like many others that it is out of stock and offered a deal on the "Merkury" charger. Have not recieved yet but sounds fishy. I looked on ebay and noticed that there are many people selling "Merkury" and other rebranded identical looking chargers for anywhere from $15-20 shipped. Its funny how NWV sells that charger for $99 on sale with their retail being $129.00 and says it is a better charger than the original which retails on the pentax website for $60. So if you want the same cheap china charger buy it on ebay for $15 instead of up to $129 on their site.

Recieved the "Your order requires your attention" email today and called NWV to find out what was up. I spoke with a very nice gentlemen named Sal A. and he informed me that my Nikon SB-600 flash was backordered about 3 weeks. He tried to sell me a different product but being this was for my wife, I knew she didn't want a substitute product, this wasn't going to work. I requested the order get cancelled and it was done immediately. Thank You SAL! As for NWV as a company....shame on you... bait and switch is a terrible way to try and do business, it ranks up there with selling stereo speakers out of the back of a van to me...too many people have taken the time to write reviews saying you do this that I leads me to believe this isn't a one time or occasional thing with NWV.

Maybe I just had bad luck, but my experience felt like a bait-and-switch.  
 
I ordered a Sony telephoto lens and within 90 minutes NWV Direct called to inform me that the lens was on "backorder." The rep then said she had the same camera as me and recommended a different lens that WAS in stock -- and conveniently cost twice as much!  
 
She also claimed that the Sony lens was on backorder b/c people were having problems with the quality. Now I have NO idea it that's true, but if "New World" already knows so much about WHY the lens is on backorder, why are they still advertising & SELLING it on their site as if it's ready/available to ship?  
 
The rep was perfectly pleasant about it when I declined the "offer," but it still felt fishy to me. Plus, now I'm back to square one! They totally wasted my time.

I placed an order on the 20th of October for what appeared to be a Nikon SB-600 labeled as 'In Stock' on nwvdirect.com. Just a few minutes ago, I received a phone call from a friendly salesman from NWV claiming the SB-600 would be on backorder for 3-4 weeks (this is crazy). He attempted to switch with a Digital Concept equivalent and mentioned it was 'higher quality' and some other things, which I'm sure we all know this isn't the case. Fortunately, I told him I can order the same product I originally wanted from another site for just a few dollars more (at least right now) and get it within the week, and that I wanted to cancel my order with them (NWV). The sales guy cancelled the order fairly quickly.  
 
I guess what ticked me off was the fact I had to wait 3 days to get the bait&switch I had dreaded after reading all the other reviews of people ordering the same product from NWV months ago. At the time, the other major site (that almost the entire internet knows about) I mentioned earlier had the product for sale at a cheaper price than NWV, AND with 2 day shipping free, AND in stock. This is no longer the case, so I missed out on that one :(  
 
Also, if NWV just changed all their product information on their site to be OUT OF STOCK, that'd be useful, and probably be a bit less 'Bait & Switchy', especially when they promote cheaper 'equivalent' products (at what I expect to be either the same price or more).  
 
The good thing though is NWV cancelled the order at record speed. But they now have my personal information and billing details, which kind of blows.  
 
Beware of the company. If you don't like waiting several days for a company to call you after you've been baited with their online prices and then having them switch with a crappier product for the same (or higher) price, then NWV is probably not for you.

I initially ordered 5 Canon Products on October 3  
TC-DC52A Tele Converter Lens,  
WC-DC52 Wide Converter,  
two LA-DC52G Conversion Lens Adapters,  
MP480 Photo All-In-One printer .  
 
On October 6, I recieved an email from Maurice Roberts stating there was an issue with my order.  
 
He called me and told me that all my lenses were backordered and the printer was no longer available.  
 
It wasn't feasible for me to wait for the future delivery, and he offered to trade up to a "better" set of lenses and adapter.  
 
He offered me a Digital Optics Teleconverter and a Bower Wide Angle with Bower adapters.  
 
The prices for the substituted lenses were marginally higher than the Canon lenses.  
 
I accepted his offer and on October 8 got an email confirming my order.  
 
Shipping was very fast and I recieved my stuff on October 10 via UPS.  
 
I appreciate the time and trouble Maurice took with my order.  
 
I would expect that from any "Value Added" reseller.  
 
Caveat Emptor:  
Whether or not the Digital Optics and Bower lenses are "better" than the Canon, I can not yet say.  
 
The degree of satisfaction from this transaction will ultimately be determined after using the surrogate lenses for a while.  
 
It seems that neither manufacturer has a website like Canon’s, and google seems to only show sales sites with few practical reviews of them.  
 
I must say that my experience with NWV Direct seems similar with a number of others who are claiming Bait & Switch tactics.  
 
I also don't have any direct experience with trying to cancel the order or return the merchandise, but if NWV Direct has draconian terms concerning either of these types of transaction, they will pay a price for it as customers fail to return for repeat business with them.  
 
One last thing is a piece of advice to NWV Direct, if you are going to advertise an item on your website as ”in stock”, make sure it IS “in stock”!  
 
It is clear, after reading a large number of reviews, they do NOT stock the name brand Lenses and will offer a swap if the customer is unwilling to wait a long time for the original items to be procured by NWV Direct before fullfilling their customer's orders.  

The lens adapter/hood set arrived quickly and undamaged. It was a pleasure doing business with NWV and and I intend to use them again for Canon camera equipment

I wanted to purchase a tele-photo lens and adapter ring for my camera. Did a "Google" search and found numerous places.  
 
After and exhaustive search, I discovered New World Video Direct. They had the biggest selection and offered the best price.  
 
My purchase shipped the following day and arrived via UPS without a scratch and in original manufacturers boxes.  
 
I give a 5 star rating for New World Video Dirct and will certainly do additional business with them.

Bait and switch alert!! I ordered a canon camera battery charger (CB-2LV). The page said it was in stock (and it still does). I get a call the next day saying that the item is on backorder. The rep then tries to sell me another more expensive 'no-name' charger she claims is better because it charges faster. I say just cancel my order but she insists she can lower the price, puts me on hold and comes back with another price that is still more expensive. What a joke! They obviously never had the item in stock and just listed it at such a low price in order to 'Bait and Switch.' Do not shop here!

I ordered a Nikon EN-EL3e Rechargeable Lithium-Ion Battery for a Nikon D80, everything was very straight forward. I got a quality product and I am very happy with it. I would buy from them again  
 
 

Was one of the last few stores on the web advertising having the discontinued Sony DCR-HC96 in stock. Was concerned due to all the negative reviews here, but the ratings were better for these guys than for any of the other merchants that claimed to have the HC96, and I was impressed by the fact that they try to resolve all complaints, so I placed my order online last night.  
 
They were closing early for Yom Kippur today and I hadn't yet received a confirmation of my order this morning, so I gave them a call. The rep (who was slightly rude) informed me that they didn't have this camera available. When I replied that their website claimed it was in stock, he told me that they're in the process of removing all cameras from their website, and this is one of the ones that remains. He said they now only carry camcorder accessories. You'd sure think their software would make it easy to go to their camcorder category and mark the 67 cameras they still list there as Out Of Stock.  
 
So I can't really agree with the "NO BAIT, SWITCH" motto that appears in their header graphic. Luckily thanks to ResellerRatings, I saw this coming and ordered all my accessories from Amazon rather than from these guys.  
 
For the camera itself, after going through one more seller, Zoommania.com, that claimed on their site to have this camera in stock but said on the phone that they did not, I hit upon topchoicedigital.com, who claims that they really do have it, and I have placed my order. God willing, all will be well.  
 
--  
 
Update, 2008-10-14:  
 
In reply to NWV Direct's response here, they did *not* contact me in a timely fashion as claimed -- as I said in my review, I hadn't heard back and I knew they were closing early so I had to contact them. Due to NWV wasting my time by claiming to have this camcorder in stock and accepting my order for it, I was not able to get in my order with Top Choice Digital (who were also closing early for Yom Kippur) in time to get the camera 2-Dayed to me so I would have it available for an important shoot I was doing over the weekend.  
 
One thing I will say for NWV is that someone did contact me very quickly after I submitted this review, and they were polite and apologetic.  
 
As for the bait & switch issue, yes, it's absolutely true that no attempt was made to sell me a different product, but this is a given since the rep told me that they are no longer carrying any camcorders at all. If the logo had said "NO BAIT AND SWITCH" I wouldn't have said I couldn't agree with it, but it says "NO BAIT, SWITCH". Yes, I may be splitting hairs, but I read that as a list of things they say they don't do, and I do feel like I was baited to the site given that they had not carried that camera for many months and don't actually carry camcorders at all anymore.  
 
I see that they do now have a few of the camcorders on their site marked as "Sold Out", but most still say "Stock: Usually Ships In 1-2 Business Days" -- why is this if they are no longer carrying any camcorders? Why do they even still list the category, if what the rep told me is correct? I can think of no reason other than trying to bait people to the site (e.g. to buy camcorder accessories).

This review was modified by its author, AnonymousShopper, on 10/14/08 5:18 AM.

I ordered a Nikon EN-EL3e Authentic Battery from NWVDirect.com for my Nikon camera.Battery was as described on their website at the cheapest price I could find on the web.They had fast shipping at a very reasonably rate also.I would highly recommend nwvdirect.com.Any electronics I need in the futer they will be the first website that I check.

If you've read any of the reviews I got the classic 'back order' rigmarole offering me a generic that's 3x the price but they'll discount it for me. I said no so they lowered it even more (but $15 more than my original order) and I said no again. He let me go at that point but its unscrupulous business. A waste of time. I want to buy what they said they had available for the price that they said it was available. Call me crazy.

The battery works great! Ordered a spare battery for my D200 and received it in very short order. Genuine Nikon battery at a great price!  
Thanks.

Original order was last Thursday. I'll assume this is a new order since I received a new confirmation today 10/06/08.  
Original  
12819A002 Canon 52mm 250D Close-up Lens $69.00  
17640A001 Canon ACK-800 AC Adapter Kit for PowerShot A100, A200, A300, A310, A400, A500 Series Digital Cameras $23.00  
1cleankit5 5 Pc. Camcorder/Digital Camera Lens Cleaning Kit $6.99  
 
“Upgraded"  
CLEANKIT5 5 Piece Cleaning Kit $ 6.99  
CH-1010 Universal AC Adaptor For Digital Camera 3 Year Warranty Short-Circuit Protect, Automatic Thermal, Overload Cut-Off $ 23.99  
CL-52 4 Piece 52mm Super Close-Up Lens Set --Top Rated-- Includes 1/ 2/ 4/ 10, 15 Yr. Warranty $ 69.99  
BOWA570IS Lens Adapter Canon A570IS/590IS Accepts 52mm (Metal Finish) $ 13.99  
 
After an email this morning 10/6/08 at 8:14am "your order requires some attention" and during a call at 9:45am informing me that my Canon Close-up Lens was on back order, I first said it was no problem and that I was in no hurry. What seemed to be a very sweet male operator at extension 3302, said they would “upgrade” my order to another product for the same price for my trouble.  
 
The operator new my Canon camera well and said there would be no problem. When I asked what the difference of the product would be he replied the original is made of glass and the new would be of crystal and something about high definition. Without knowing the difference, I agreed to an "upgrade". I don't find these items an "upgrade" which implies "better quality". He said that they would expedite the order for the trouble and asked me something like, when have you had a company “upgrade” for the same price just to keep the customer happy, I replied, never.  
 
I received the new invoice at 9:56am. All but the cleaning set was replaced. There were no brand names, so I searched item numbers on their site and found Digital Optics/Opteka products. I still can not find the “BOWA570IS Lens Adapter Canon A570IS/590IS Accepts 52mm (Metal Finish) $ 13.99” so I don't know what that looks like. The items I found cost more on their site, so in that respect I guess they would consider it an “upgrade”. Searching the products on a number of sites, I found that the products were not known or considered cheap substitutes. At that point, I called back on the same number to cancel the order since their email states the only way to cancel is to call. I was told that I could only cancel an order by email. Hmm…sent an email and told them I was annoyed about the inconsistency in their instructions and that I wanted to cancel the order. Which got me these responses  
 
RE: Online info from XXXXXXXX@hotmail.com  
From: NWV Direct Sales & Support Team (info@newworldvideodirect.com)  
Sent: Mon 10/06/08 12:37 PM  
To:XXXXXXX@hotmail.com  
Hello. Order shipped per your instructions.  
Our apologies.  
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~  
RE: Order cancellation?  
From: NWV Direct Sales & Support Team (info@newworldvideodirect.com)  
Sent:Mon 10/06/08 12:49 PM  
To:'Karen X' (XXXXXXX@hotmail.com)  
Hi Karen. I understand your change of heart. However, you instructed us to send you the products that are being sent. It seems there is only one inconsistency here. We will retain this email for our records.  
Thank you  
 
 
So I tried to find out about returns  
 
From: Karen X [mailto:XXXXXX@hotmail.com]  
Sent: Monday, October 06, 2008 5:06 PM (this is ET)  
To: NWV Direct Sales & Support Team  
Subject: RE: Order cancellation  
 
Hi,  
 
The fact that the order was placed is not in debate. That does not change my desire to cancel  
the order. The email you sent me says I can not cancel an order by email; that is a fact, and  
yes, these emails will be kept for my records as well. My attempt to cancel by phone, which was  
the only option given to me, was met with an employee telling me that an order can only be  
canceled by email. That is an inconsistency, one that a company concerned with keeping satisfied  
customers returning, would want to know about and correct. Also, such a company would  
understand that just because a customer is not happy with one order, they can become their best  
word of mouth advertising if the situation is handled correctly.  
 
So, going back to the issue, I do not want the items being shipped. Once the order has been  
shipped, how does the customer proceed if the order is no longer wanted?  
 
Karen  
 
I was sent the link to their return page at 2:08pm that also mentions the restrictions.  
 
“…The following products are not acceptable for credit, refund, or exchange and must be repaired or handled by the manufacturer or a manufacturers' authorized service centers: Blister-packed items, tripods, opened media, including tapes, cd's or dvd's, lights, flashes, extended warranties, lenses, filters…”  
 
Since the lenses are the main problem, and they don't take returns, which i'm sure they knew well, I’m out of options except to tell as many people as I can.  
 
At 3:32pm I was sent an order shipment confirmation.  
 
As of 7:40pm the UPS tracking site has this info  
 
Your package is on time with a scheduled delivery date of 10/13/2008.  
 
Tracking results provided by UPS: 10/06/2008 10:39 P.M. ET  
U.S. 10/06/2008 5:29PM BILLING INFORMATION RECEIVED  
BROOKLYN, NY 10/06/2008 10:23PM ORIGIN SCAN  
 
Scanned at what would be 7:23PM my time? Long time after it was supposedly shipped and unavailable for cancellation at 12:37PM.  
 
Never again, they would rather lose customers than cancel a $100 order. I would have been willing to wait for the other products, but now, make no mistake, if they are reading, I still want it canceled and refunded.  
 
By the way, I did do a search before the purchase. Apparently depending on the sort of the  
reviews, the negatives can be buried. Sort by rating and the negatives come out clearer.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

This review was modified by its author, truthseeker08, on 10/9/08 1:57 PM.