We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

Merchant Membership Agreement

Please read the following.

Purchaser Terms of Service


Last updated: August 27th, 2014


These Terms of Service (the “Terms”) state the terms and conditions under which Answers Corporation, a Delaware corporation with offices at 6665 Delmar Blvd., Ste. 3000, Saint Louis, MO, 63130 together with its Answers Affiliated Companies (collectively, “Answers”) provides services. Unless you have an express written agreement that takes precedence over these standard Terms of Service, by ordering, accessing or otherwise using Answers Services, you agree to follow and be bound by these Terms as the “Client” party.

SECTION 1. SERVICES OFFERED BY ANSWERS

  • 1.1 General Service Terms. Answers shall provide the Answers Cloud Services described in one or more Work Order in accordance with these Terms.
  • 1.2 ForeSee® brand customer experience analytics. The ForeSee® application deploys proprietary technology to collect actionable insights about the customer experience. Online surveys are deployed to measure the customer experience at various touch points, including web, mobile, store locations, and contact/call centers.
  • 1.3 Webcollage® brand product merchandizing technology. The Webcollage Content Publisher platform deploys proprietary technology to allow Client to submit, update, assemble, distribute and publish Client’s content to product detail pages on Webcollage retailer websites.
  • 1.4 ResellerRatings.com® customer review management. The ResellerRatings platform deploys proprietary technology to facilitate customer reviews of Client’s products and/or brand.
  • 1.5 Answers Brand Page™.. The Answers Brand Page platform deploys proprietary technology to monitor brand sentiment, better target loyal supporters of Client’s products and/or services and tap into the Answers.com Q&A engine that powers questions and answers surrounding Client-related topics.
  • 1.6 Answers Engagement Tools and Applications. Answers offers a range of supplemental tools, features and applications all centered around better consumer engagement with brands, products and services, including, among others, Shopper Answers, Shopper Ratings, Consumer Insights and Shopper Videos.

SECTION 2. OWNERSHIP AND LICENSES

  • 2.1 Ownership of Answers Cloud Services. Except as expressly licensed below, all aspects of intellectual property rights of every sort in or in connection with the Answers Cloud Services are owned solely by Answers, including methods, trade dress, program code, including source code, FLA files, object code and microcode, formulae, techniques, processes, improvements, designs, software designs, computer programs, and strategies. Other than as expressly permitted under these Terms, Client may not copy, distribute, display or perform publicly, sublicense, decompile, disassemble, reduce to human readable form, execute publicly, make available to the public, adapt, make commercial use, process, compile, translate, sell, lend, rent, reverse engineer, combine with other software, modify or create derivative works of any material that is subject to Answers’ proprietary rights, including computer code, graphic design, layout, user interfaces, and reports, in any way or by any means, including, but not limited to by electronic, mechanical or optical means. Client shall not use any of the computer code, graphic design, layout and user interfaces (collectively, “Features”) of the Service, or the results obtained from the Features (including, but not limited to, visual designs, Content files and templates, HTML code, JavaScript files), outside of the Answers Cloud Services. Answers retains all trademark or service mark rights in the Answers Cloud Services, and all applicable marks and logos, whether registered or not. Client may not adapt or use otherwise any name, mark or logo that is identical, or confusingly similar to any of these marks and logos. Client may not dilute or tarnish the goodwill of Answers or its marks and logos.
  • 2.2 Software Application Licenses. To enable Client to receive the Answers Cloud Service(s) described in any authorized Work Order, Answers grants Client, and Client accepts, a non-exclusive, non-transferable, license to install, store, operate and/or use the Client-side portion of the Answers Cloud Service(s) described in an applicable Work Order, including: (a) any program routines or programming code that may be distributed as part of the Answers Cloud Service, including but not limited to the Content Publisher Platform, MYO Platform, ResellerRatings.com Platform, graphic design, layout and user interfaces, survey trigger code, mobile software development kit and cxReplay code (the “Service Software”); (b) any URL that may be distributed or otherwise hosted as part of the Answers Cloud Service (the “Service URL”); and (c) any data access portal, including the tools and reporting provided therein (the “Online Portal”). Client agrees to use the Service Software, Service URL, and/or the Online Portal, as applicable, for no purpose other than as part of the Answers Cloud Service(s), as described in the applicable Work Order. Service Software may be installed, stored, and operated only as provided in the applicable Work Order. Client shall not challenge the validity of, or attempt to create any derivative works from any Answers Cloud Services. Client acknowledges that it has no proprietary rights in any Answers brand names, trade names, trade dress or any trademarks, or any copyrighted content, or any other intellectual property belonging to or licensed by Answers in the course of providing the Answers Cloud Services (collectively, “Answers IP”), and Client shall not challenge Answers’ proprietary rights in or to any of the Answers IP. Client acknowledges that except as expressly provided in these Terms, all uses of Answers Cloud Services, and all goodwill associated therewith, shall inure solely to the benefit of Answers. The license granted herein shall be revoked upon termination of the Services.
  • 2.3 Data Ownership and Licenses. The Answers Cloud Services collect data from a variety of sources, for different purposes, depending on the particular application. In some cases the data is owned by Client and licensed to Answers for a specific purpose related to the Service; in other cases, the data is owned by Answers and licensed to Client for a purpose related to the Service. Unless otherwise expressly agreed in an applicable Work Order, the Answers Cloud Services require the following data ownership and licensing:

The data ownership and licensing described above is expressly agreed by Client and Answers. The term “Creative Materials” means any Client-provided content that may be incorporated into an Answers Service, including without limitation name, logo, trademarks, text, images, videos, audio and multimedia files, JPG images, Flash objects, and other assets and information regarding Client and Client customers.

SECTION 3. RESPONSIBILITIES OF CLIENT

  • 3.1 Client's Responsibilities.
  • Client shall be responsible for the installation and maintenance of any Service Software pursuant to the instructions provided to Client by Answers, and for Client’s equipment necessary to access or implement the Answers Cloud Service, including all computer equipment, software, telecommunications, and high-speed connections to the internet, to the extent they are needed to operate and/or access the Answers Cloud Service from Client’s site of business. Client is also responsible for ensuring that all Creative Materials that may be used by Client as part of the Answers Cloud Service will not (i) violate any law, regulation, or third-party intellectual property right through such use, (ii) contain programming routines intentionally designed to disrupt or destroy the Services or host extranet or (ii) contain any obscene, illegal, harassing or racially offensive material. If Client purchases the ForeSee® cxReplay product, Client shall be responsible for identifying web pages that collect and/or display potentially secure information, such as names and account information (“Personal Data”), as described in the applicable Work Order.

SECTION 4. CONFIDENTIALITY

  • 4.1 Mutual Confidentiality Agreement.
  • Client and Answers mutually agree that all software, documentation, technical information, computer code, graphic design, layout, user experience provided by Answers (or its agents) or otherwise included in the Service shall be deemed Confidential Information belonging to Answers. All information and data belonging to Client shall be deemed Client’s Confidential Information. Except as expressly authorized herein, each party will hold in confidence and not use or disclose any Confidential Information belonging to the other party. This nondisclosure obligation shall not apply to information which the disclosing party can document: (a) was rightfully in its possession or known prior to receipt of the Confidential Information; (b) is or has become public knowledge through no fault of the disclosing party; (c) was rightfully obtained from a third party without breach of any confidentiality obligation; (d) was independently developed, without access to the Confidential Information; or (e) is required to be disclosed pursuant to a regulation, law or court order (but only to the minimum extent required to comply with such regulation or order and with advance notice to the owner of such Confidential Information). The parties acknowledge that unauthorized disclosure of Confidential Information would cause substantial harm for which damages alone would not be a sufficient remedy, and therefore that upon such unauthorized disclosure or reasonable anticipation thereof, the party owning the subject Confidential Information shall be entitled to appropriate equitable relief in addition to whatever other remedies it might have at law.

SECTION 5. PRICE AND PAYMENT TERMS

  • 5.1 Subscription Fees; Setup Fees.
  • Client shall pay the fees identified in any Work Order executed by the parties.
  • 5.2 Payment.
  • Unless otherwise agreed to in a Work Order, Answers shall invoice Client for services upon execution of the Work Order. Payment from Client shall be due within thirty (30) days of Client’s receipt of the invoice. Adjustment for any billing errors or Client credits shall be made monthly. Answers may apply a monthly delinquency charge on amounts not paid within thirty (30) days of the date of Client's receipt of the invoice, which charge shall be equal to one and one-half percent (1.5%) of any unpaid amount. If Client requires a Purchase Order prior to accepting an invoice, Client will not be granted access to the Online Portal until a Purchase Order is issued by Client.

SECTION 6. DUTY OF CARE; INDEMNIFICATION; LIMITATION OF LIABILITY

  • 6.1 Warranty; Limitation of Liability.
  • Except for Services identified as AS-IS in the Additional Terms below, Answers warrants that it shall provide the services in a diligent and workmanlike manner and shall employ due care and attention in providing the services. Answers further warrants that the Service Software and the Services do not infringe the rights of any third party. Client acknowledges that the Answers Cloud Services interact with web environments outside Answers’ control, and Client agrees that ANSWERS SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES CAUSED BY ERRORS, OMISSIONS, OR DELAYS THAT WERE NOT CAUSED BY ANSWERS’ NEGLIGENT OR WILLFUL MISCONDUCT. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, UNLESS SUCH DAMAGES ARE THE RESULT OF A BREACH OF CLIENT’S DISCLOSURE OBLIGATION IN SECTION 6.3 OR THE CLIENT OBLIGATIONS IN SECTION 3. EXCEPT AS SET FORTH IN SECTION 6.2 and 6.3, IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF EITHER PARTY FOR ANY CLAIMS, LOSSES, OR DAMAGES ARISING UNDER THESE TERMS AND SERVICES PERFORMED HEREUNDER EXCEED THE TOTAL CHARGES PAID TO ANSWERS DURING THE TERM, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL CLAIM, LOSS, OR DAMAGE. THE FOREGOING LIMITATION OF LIABILITY AND EXCLUSION OF CERTAIN DAMAGES SHALL APPLY REGARDLESS OF THE SUCCESS OR EFFECTIVENESS OF OTHER REMEDIES.
  • 6.2 Indemnification by Answers.
  • If a third party claims that the Answers Cloud Services or any part thereof infringe any U.S. patent, copyright, trademark, or trade secret, Answers will defend Client against such claim at Answers’ expense and shall pay all damages that a court finally awards, provided that Client notifies Answers in writing within fifteen (15) days of service of a claim, allows Answers to control, and cooperates with Answers in, the defense or any related settlement negotiations. If such a claim is made or appears possible, Answers may, at its option, secure for Client the right to continue to use the Answers Cloud Services, or modify or replace the same so it is non-infringing, or terminate the Services by paying Client a credit equal to the portion of previously paid fees allocable to the unused remainder of the Term.
  • 6.3 Representation and Covenant; Indemnification by Client.
  • (a) Client Content Hosted by Answers Cloud Services. Client represents, warrants and covenants that: (1) Client is the owner of all rights in and title to any content Client includes in or otherwise offers through an Answers Cloud Service (including but not limited to Creative Materials), or that Client is legally authorized or licensed by the owner of such content to use the content under these Terms; (2) Client is entitled to grant Answers a license to use all content within the Answers Cloud Service, including (but not limited to) for presentation to third parties, for use in reports, website listings of customers, press releases and marketing materials; (3) Client’s content will not breach any duty toward or infringe any rights of any person or entity including, without limitation, intellectual property rights, the right of publicity, the right to privacy, or rights or duties under consumer protection, product liability, tort, or contract theories, or constitute libel, slander or defamation, or include material which is obscene, pornographic, or adult-oriented; and (4) Client is solely and exclusively responsible for content Client uses in an Answers Cloud Service, and must make all reasonable efforts to verify that such content is accurate, up-to-date and lawful. Client further represents, warrants and covenants that any links to a remote server have a guaranteed uptime of 99.99%. In the event any third-party brings a complaint, claim, or demand, arising from, or in connection with any of the foregoing, Client shall indemnify, defend and hold harmless Answers from all such claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs and expenses (including attorneys’ fees), provided that Answers promptly notifies Client in writing of the claim, allows Client to control, and cooperates with Client in, the defense or any related settlement negotiations. (b) Client Use of the Answers Cloud Services. Client shall not: (1) interfere with, circumvent, manipulate or disrupt the operation or the functionality of an Answers Cloud Service; (2) use robots, crawlers and similar applications to collect and compile content of any kind from the Answers Cloud Service; (3) link to elements or components of the Answers Cloud Service, independently from the web pages on which they originally appear, or display the Answers Cloud Service or any part thereof in an exposed or concealed frame, without Answers’ prior explicit and written consent; (4) impersonate any person or entity, or make any false statement with respect to Client’s identity, employment, agency or affiliation with any person or entity. Client shall be responsible for all direct damages to Answers caused by any of the foregoing, without limitation, and, in the event any third-party brings a complaint, claim, or demand, arising from, or in connection with any of the foregoing, Client shall indemnify, defend and hold harmless Answers from all such claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs and expenses (including attorneys’ fees), provided that Answers promptly notifies Client in writing of the claim, allows Client to control, and cooperates with Client in, the defense or any related settlement negotiations. (c) cxReplaySM. In the event that Client purchases the ForeSee® cxReplaySM application, Client is solely responsible for identifying data collection fields that Client wishes to include in the cxReplay data capture and for ensuring that sensitive data is blocked. Client hereby represents and covenants that it shall not identify for capture any of Client’s data collection fields that may collect Personal Data. For any authenticated site operating cxReplay, Client must identify all in-line displays of Personal Data so that the data can be blocked from the cxReplay capture. In the event any third-party claims that Answers wrongfully collected Personal Data, and if Client identified the data for capture or failed to provide sufficient information to block in-line data from capture, then Client shall indemnify, defend and hold harmless Answers from all such claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs and expenses, provided that Answers promptly notifies Client in writing of the claim, allows Client to control, and cooperates with Client in, the defense or any related settlement negotiations.

SECTION 7. TERM AND TERMINATION

  • 7.1 Duration of the Agreement.
  • These Terms shall be effective immediately and shall remain in full force and effect for so long as a duly authorized Work Order remains outstanding and in effect between the parties.
  • 7.2 Service Renewal.
  • Services will automatically renew for successive one-year terms (each a “Renewal Term”) unless Client opts out of such auto renewal with at least ninety (90) days prior written notice. The Renewal Term will not include any special pricing or payment terms, will include a standard price increase of three percent (3%) year-over-year, and will be invoiced in full upon the commencement of the Renewal Term.
  • 7.3 Termination.
  • Services may be terminated by either party upon the material breach by the other party of any of such other party's obligations hereunder, which breach has not been cured within 15 days after the breaching party has received notice thereof. In the event of any such termination, the license(s) granted to Client pursuant to Section 2 shall terminate immediately. Client may terminate or disable Services at any time without cause, but, unless otherwise provide in the applicable Work Order, shall remain obligated to make the full payment for any Services so terminated or disabled, without refund or setoff against the purchase price and without extending the applicable Service Term, as such Service Term is stated in the applicable Work Order.

SECTION 8. MISCELLANEOUS

  • 8.1 No Agency; No Assignment.
  • Neither the Services nor the Terms thereof create in any way a partnership, joint venture, employment relationship, franchise, agency or any other similar relationship between Client and Answers, and nothing in the Terms will be interpreted or construed as creating or establishing any such relationship. Client may not transfer, assign or resell any part of the Services without the prior written consent of Answers. Any act in violation of the foregoing shall be null and void.
  • 8.2 Taxes.
  • Fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). Client shall be responsible for and shall promptly reimburse Answers for the payment of all such Taxes (including interest and penalties, but with respect to penalties, only if such penalties are incurred as a result of actions in which Client has concurred or participated) imposed by any governmental entities based on Services rendered by Answers to Client, provided that Answers shall be liable for any income taxes on or measured by net income or gross receipts of Answers. Answers cannot offer tax advice and encourages Client to determine whether any governing entity will impose Taxes based on Client’s point of purchase.
  • 8.3 Notices.
  • Any notice required or permitted to be made or given by either party hereto pursuant to this Agreement shall be in writing and shall be deemed effective if sent by such party to the other party by e-mail, mail, telecopy (with operator or machine confirmation of transmission), or overnight delivery, postage or other delivery charges prepaid, to the addresses set forth above, and to the attention of the Legal Department. Either party may change its address by giving notice to the other party stating its desire to so change its address.
  • 8.4 Compliance With Laws and Regulations.
  • Subject to Section 8.2, each party shall, at its own expense, comply with any governmental law, statute, ordinance, administrative order, rule, or regulation relating to its duties, obligations, and performance and shall procure all governmental licenses and pay all fees and other charges required thereby. Clinet may not access, download, use or export the materials in violation of United States export laws or regulations, or in violation of any other applicable laws or regulations. Client agrees to comply with all export laws and restrictions and regulations of any United States or foreign agency or authority and to assume sole responsibility for obtaining licenses to export or re-export as may be required. Client acknowledges and agrees that materials may be subject to the United States Export Administration Laws and Regulations and agree that none of the materials or any direct product therefrom is being or will be acquired for, shipped, transferred, or re-exported, directly or indirectly, to proscribed or embargoed countries or their nationals, nor be used for any prohibited purpose.
  • 8.5 Privacy and Data Security.
  • Answers does not typically handle Personal Data in the course of delivering services; however, in the event Client and Answers mutually agree that Answers will have access to low-level Personal Data, such as individual contact information, Answers is acting only as the “data processor,” and Client remains exclusively the “data controller” and “data owner.” As such, it is Client’s obligation to comply with any/all applicable privacy laws and regulations. Answers shall at all times comply with its applicable Privacy Policy stated herein. Client shall ensure that no individualized data is passed by Client to Answers in violation of Client’s published privacy policy, and Client shall be solely responsible for violations of the same.
  • 8.6 Governing Law.
  • All Services are contracted under the laws of the State of New York, U.S.A., and shall be interpreted, construed and enforced in accordance with the law of New York, without giving effect to its choice of law principles. Client agrees to resolve any dispute or claim against Answers and to submit to personal jurisdiction in the state and federal courts in the city of New York, New York. Both parties expressly waive the right to trial by jury.
  • 8.7 Changes to Services or to these Terms.
  • From time to time, Answers may change the Service or the layout, design or display of the Service, as well as the scope and availability of the information accessible therein, without giving prior notice. Changes of this type by their very nature may cause inconvenience or even malfunctions, and Answers does not assume any responsibility with respect to, or in connection with the introduction of such changes or from any malfunctions or failures that may result therefrom, except as expressly provided herein. Client is advised to periodically read the Terms. Answers may change the Terms with or without prior notice, in all cases by posting such amended Terms at [insert this url]. Client agrees to be bound by any and all changes made in the Terms, including changes to any and all documents, forms and policies incorporated thereto. Continuing to use the Service indicates Client’s acceptance of the amended Terms. If Client does not accept the amended Terms, Client must cease any further use of the Service.
  • 8.8 Severability.
  • If any part of these Terms are held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions shall remain in full force and effect.
  • 8.9 Survival.
  • Sections 2, 4, 5, 6 and 8 shall survive the termination of all Services and these Terms.

Additional terms applicable to ForeSee® brand customer experience analytics

AGGREGATED INDICES. For all ForeSee® brand customer experience analytics services, Client licenses to Answers all numerical data for the purposes of performing the Services and to compile the ForeSee proprietary Aggregated Indices. The Aggregated Indices are compiled from aggregated Client data and measurements, and used in the benchmark reports delivered to ForeSee clients on a monthly basis. The Aggregated Indices and benchmark reports will contain Client’s data and measurements along with data from a minimum of four other ForeSee clients. The Aggregated Indices and benchmark reports will not contain individually identifiable data regarding Client or its customers and will not allow a user thereof to ascertain or otherwise isolate data regarding Client or its customers. Answers may identify Client by name to describe the Aggregated Indices participants in the benchmark reports that are delivered to Answers’ customers. Client’s data and measurements shall not be used in ForeSee’s publicly syndicated FXISM reports. The ForeSee Privacy Policy is available at http://www.foresee.com/privacy-policy.shtml Additional terms applicable to Webcollage® brand product merchandizing technology and Answers Engagement Tools and Applications APPLICATION USE RIGHTS/RESTRICTIONS: Client may not and shall not share access to the Services, including without limitation screen shots of the Services or the functionality of the Services, with any third party. Client shall ensure that its Creative Materials do not infringe the intellectual property rights of third parties, do not contain (i) programming routines intentionally designed to disrupt or destroy the Services or host extranet or (ii) obscene, illegal, harassing or racially offensive material. SERVICES AS-IS: THE SERVICE IS PROVIDED FOR USE WITH ALL FAULTS, “AS IS” AND “AS AVAILABLE.” ANSWERS DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, NON-INFRINGEMENT, TITLE, COMPATIBILITY, PERFORMANCE, SECURITY OR ACCURACY. ANSWERS DOES NOT WARRANT OR GUARANTEE ANY OUTCOME FROM YOUR USE OF THE SERVICE, INCLUDING WITHOUT LIMITATION, THE IMPACT OF USING THE SERVICE ON YOUR REVENUE.

Materials Use Restrictions:

Client may not access, download, use or export the materials in violation of United States export laws or regulations, or in violation of any other applicable laws or regulations. Client agrees to comply with all export laws and restrictions and regulations of any United States or foreign agency or authority and to assume sole responsibility for obtaining licenses to export or re-export as may be required. Client acknowledges and agrees that materials are subject to the United States Export Administration Laws and Regulations and further agree that none of the materials or any direct product therefrom is being or will be acquired for, shipped, transferred, or re-exported, directly or indirectly, to proscribed or embargoed countries or their nationals, nor be used for any prohibited purpose. Content Management:

The Service may contain links to websites and other online sources of third parties (collectively: “Third-party Services”). Answers does not operate or monitor Third-party Services, and does not represent that they are free of information incompatible with your requirements or that they do not include objectionable content. By linking to Third party Services, Answers does not endorse or sponsor their content or confirm their accuracy, credibility, authenticity, reliability, validity, integrity, or legality. Answers does not assume any responsibility or liability for the Third party Services. Answers respects the intellectual property rights of others. Any requests to remove copyright infringing Content from the Service, or requests to repost Content which has been removed, must be made in accordance with the Copyright Policy located at https://www.webcollage.net/MainApp/privacy/copyright-policy. Client acknowledges and agrees that Answers may remove Content submitted to the Service by Client to mitigate any copyright or other infringement claims. Data Retention:

At all times, Answers may review, retain and disclose any information and communications as may be deemed necessary to satisfy any applicable law, regulation, legal process or governmental request. However, by doing so Answers does not either expressly or implicitly endorse, affirm or in any manner assume any responsibility for such information and communications. The Webcollage Privacy Policy (applicable to all Webcollage branded products) is available at https://www.webcollage.net/MainApp/privacy/privacy-policy Additional terms applicable to ResellerRatings.com® customer review management and Answers Engagement Tools and Applications

Client shall not commit fraud or falsify information in any manner whatsoever in connection with the Services, including, without limitation, by (i) submitting fraudulent or inaccurate reviews of products to the website, (ii) falsely denying the existence of a valid point-of-sale or other transaction reviewed in the website, (iii) using the Services to harass or threaten reviewers, or (iv) any other non-truthful use of the Services. Client shall be liable to Answers for any and all damages that Answers suffers as a result of any such actions. Further, in connection with any such actions, Answers expressly reserves the right to pursue all causes of action in connection with such fraudulent activity to the extent permissible under applicable law. SERVICES AS-IS: THE SERVICE IS PROVIDED FOR USE WITH ALL FAULTS, “AS IS” AND “AS AVAILABLE.” ANSWERS DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, NON-INFRINGEMENT, TITLE, COMPATIBILITY, PERFORMANCE, SECURITY OR ACCURACY. ANSWERS DOES NOT WARRANT OR GUARANTEE ANY OUTCOME FROM YOUR USE OF THE SERVICE, INCLUDING WITHOUT LIMITATION, THE IMPACT OF USING THE SERVICE ON YOUR REVENUE. The ResellerRatings.com Privacy Policy is available at http://www.resellerratings.com/privacy-policy

×

Privacy Policy

Please read the following.

Privacy Policy Last Updated: Jan 16th, 2013

ResellerRatings.com provides this policy to provide you with information relating to how we collect, use and share information.


When we set out to make ResellerRatings.com the best shopping experience, we didn't want to settle on a generic one size fits all site. We wanted to build a site that speaks to the best deals and safest shopping experience for you. We respect your privacy and we do collect data on how you use our site and services in order to tailor it to your needs.

ResellerRatings.com respects the privacy and security of its users. Our goal is to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. In order to achieve this goal, we sometimes collect information as you interact with our online services to understand what differentiates you from each of our millions of other users.

In order to demonstrate our commitment to your privacy, we have prepared this statement disclosing the privacy practices for the entire ResellerRatings.com site. Additional terms and conditions regarding the collection and use of your information are also provided to you before you register. Here, you will learn what personally identifiable information of yours is collected, how and when we might use your information, how we protect your information, who has access to your information, and how you can correct any inaccuracies in the information.

Information Collected

ResellerRatings.com collects certain information from and about its users in three ways -- directly from the user, from our Web server logs, and with cookies.

  • User-Supplied Information: When you register for ResellerRatings.com, we may ask you for your name, email address, invoice numbers pertaining to online transactions, and some other personal information. The more accurate information you volunteer, the better we are able to customize your ResellerRatings.com experience.
  • Server Log Information: When you visit an Internet Web site, you disclose certain information about yourself, such as your Internet Protocol (IP) address, the time of your visit, and the referring location (e.g., the Site or page that offered a link to a ResellerRatings.com page). ResellerRatings.com, like many other sites, records this basic information about visits to its site.
  • Cookies: In order to offer and provide a customized, personal service, ResellerRatings.com uses cookies administered by an affiliate of ResellerRatings, to store and help track your information as you travel throughout the site. For example, we may use cookies to help remind us who you are and to deliver content and services based upon your account information. In addition, third party advertising networks may issue cookies when serving advertisements.

    Cookies are simply pieces of information that are sent to your browser from a Web server and stored on your computer's hard drive. The use of cookies is relatively standard and you will likely find them used on most other major Web sites. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you receive a cookie, or to refuse to accept cookies. You should understand that certain areas of many sites may not function properly if you set your browser to not accept cookies or if you reject a cookie. Merchants signing up for our services should also recognize that by displaying the ResellerRatings seals and/or widgets on their respective Web properties, merchant, on behalf of themselves and their users, authorize ResellerRatings and its affiliates to place cookies on browsers visiting the merchant-operated sites.

    You should remember that whenever you voluntarily disclose personal information online, such as in message boards, through e-mail, discussion groups, or in chat areas, your information can be collected and used by others. Although ResellerRatings.com tries to protect your personal information, ResellerRatings.com cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are also solely responsible for maintaining the secrecy of any passwords you set up and/or any account information.

How and When Information is Used

We use information in different ways to give you the best experience.

  • User-supplied information: This information is used for purposes such as personalization and verification.
  • Web Server Logs: This information helps us identify which areas of our site are of interest to our visitors. ResellerRatings.com also collects the Internet Protocol (IP) addresses of its visitors for the purposes of system administration and to report aggregate information to our advertisers.
  • Cookies: We use cookies to let users use our services more easily and to let us keep track of certain statistical information that helps us improve our site and offerings available by our affiliates. Cookies also allow us to save passwords and preferences for you so that you won't have to re-enter them the next time you visit.
  • Your Email Address: We use your email address to send you information about your ResellerRatings.com account, such as your username and password, and confirmations of reviews that you have submitted to the site. From time to time, we may email you to let you know about new site features no more frequently than once per month but generally only a few times per year. Except as described in this Privacy Policy, your email address is never sold or otherwise provided to a 3rd party.
  • Invoice Numbers: When you submit a review of an online merchant to ResellerRatings.com, we ask you to provide an invoice number for your transaction with that merchant as evidence that you did indeed enter into a transaction with that merchant. Merchants have the ability to login to ResellerRatings.com to view invoice numbers submitted to our site by their customers for any given review of that merchant. Therefore any invoice number that you submit to our website is visible to the merchant to whom your review pertains, but not to any other merchants or users of our website.

How We Protect Your Information

The privacy and protection of your personal information is important to us. ResellerRatings.com does not make personally identifiable information available to any third parties without your permission or as otherwise described in this Privacy Policy. Any user statistics that we may provide to prospective advertisers or partners regarding your ResellerRatings.com usage are provided on an anonymous basis only and do not include any personally identifiable information about any individual user.

Your access to some services and content is password protected. We recommend that you do not divulge your password to anyone. ResellerRatings.com will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your user name and password to others. In addition, if applicable, you should remember to sign out of your ResellerRatings.com account or service at the end of each session. You may also wish to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to protect your personal information, ResellerRatings.com cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information to us at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.

Our Email Programs

ResellerRatings.com sends the following types of emails to our users:

  1. New user registrations: When you signup for a free account at ResellerRatings.com, either to write a review to participate in our discussion forums, we send you a verification email containing a link. Click the link to verify and activate your account. Once activated, this email is no longer sent to you. You may receive more than one activation email reminder, but an opt-out link is provided at the bottom of these activation emails.
  2. Deal Newsletter: You can choose to receive daily deals newsletters containing product specials found at various retailers. To receive this newsletter, you must opt in by inputting your email address into a form on our homepage. Then, you will receive a verification email to confirm that you want to receive the newsletter. Every newsletter that is sent out also includes an unsubscribe link at the bottom.
  3. Review Alerts: If you are an online retailer, you can signup to be notified by email when reviewers post reviews to our site about your company. You can turn these email alerts on and off in the merchant administration panel that we provide to you.
  4. When you write a review for a merchant listed at ResellerRatings.com, that merchant can post a public response in reply to your review. You will be emailed a copy of the merchant's response. Additionally, the merchant can contact you via our site, to send you an email via a web form. Your email address is not revealed to the merchant. If you wish to opt out of these types of emails, use the unsubscribe link at the bottom of each email.
  5. Exit Survey Reminders: Many Internet retailers participate in our exit survey program, which displays a popup window to the user after the user completes a purchase at the retailer's website. The exit survey window asks the user if they want to write a review of the retailer, and to enter their email address, if so. Then, one week later, we send a reminder email to the user, asking them to complete a review. Only one reminder email is sent, as part of this program, per the user's initial request.

Who Has Access to the Information

Except as described in this Privacy Policy, ResellerRatings.com and its affiliates will not willfully disclose any individually identifiable information that has been collected about users to any third party without first receiving that user's permission, other than to provide its services. Personal information you include as part of your public user profile and other personal information you post on or through the ResellerRatings.com service as part of reviews is made publicly available and so can be accessed by nearly anyone who views your profile or reviews online. This includes your username, the biographical information and photos you include in your profile, and any personal information you may include in your postings of comments and reviews. ResellerRatings.com may disclose personal information when we believe in good faith that the law requires it or to protect the rights or property of ResellerRatings.com. ResellerRatings.com will use its best efforts to contact you if ResellerRatings.com is issued a subpoena or other legal process that requests your identity.

ResellerRatings.com may disclose personal information to affiliates or to third party vendors, consultants, and other service providers who are working on our behalf.

Also, your personal information may be disclosed or transferred to one or more third parties in connection with, or during negotiations of, any merger, sale of company assets, financing, restructuring or acquisition of all or a portion of our business to or by another company. When you are at the ResellerRatings.com site and asked for personal information, you share that information with ResellerRatings.com (or to affiliates and/or vendors providing services on behalf of ResellerRatings.com) alone, unless the service is offered in conjunction with another party. For example, some ResellerRatings.com services are offered in conjunction with another company. In order to provide such co-branded services to you, it is necessary for us to share your personal information with the company offering the co-branded service. If you do not want your data to be shared, you can choose not to allow the transfer of data by not using that particular service. If you choose to share your data with a provider of a co-branded service, you should understand that those providers may have separate privacy and data collection practices. ResellerRatings.com has no control over and accepts no liability for these independent practices. Each provider should more information regarding its privacy and/or use policies.

Third Party Advertising

We use Google and other third-party advertising companies to serve ads when you visit our Web site. These companies may use information about your visits to this and other Web sites in order to provide advertisements on this site, other sites, and other interactive media about goods and services that may be of interest to you. Third party advertising companies may issue cookies when serving advertisements. This Privacy Policy does not apply to, and we are not responsible for, third party cookies or other tracking technologies, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. If you would like to obtain an opt-out cookie from Google or other third-party advertising companies, or for more information about targeted advertising in connection with ad networks, please visit www.networkadvertising.org/managing/opt_out.asp. Having an opt-out cookie means that the information collected from your website visits will not be used to target ads to you. You may have to obtain a new opt-out cookie for each browser you use and whenever you reset your cookies.

How to Correct Inaccuracies

If you use another ResellerRatings.com service, we may send you a confirmation e-mail confirming your new account and/or service. The message will be sent to the address that you supplied us and will describe ways for you to change or delete the account information provided. Remember to keep the confirmation e-mail as it will also contain information that will help you in case you run into problems accessing our services. We welcome any questions or comments you have about Resellerratings.com: please direct them to our contact form.

Updates to this Privacy Policy

We may make changes to this Privacy Policy from time to time. If we update this Privacy Policy, we will update the “last updated” date at the top of this Privacy Policy. Any changes to this Privacy Policy are effective upon posting. In the event of any material changes to this Privacy Policy, we will use reasonable efforts to notify you of the change.

Opt Out of Email

To stop receiving any kind of emails from ResellerRatings.com, contact us and provide your email address. Our Mailing Address to Contact Us:

Company Mailing Address:

ResellerRatings.com
6665 Delmar, Suite #3000
St. Louis, MO 63130

Or faster yet, contact us asap

×

Merchants, Join Now!

30 day free trail, full features enabled

Your member name must:

  • - Required.
  • - Be between 4 and 32 characters long
  • - Contains no spaces
  • - Only letters, numbers, periods and dashes

Required. Use an email at your store domain, like john@shoe-store.com. Freemail accounts are not accepted.

Required. Your password should be at least 5 characters or more

By clicking the 'Sign up' button, you agree to
ResellerRatings Terms and Privacy Policy

Influence Shoppers in Google, Bing & Yahoo to Buy

A full Suite of Tools for Brand Reviews, Product Reviews and Product Q&A

Brand and Product Star Ratings in major shopping channels

Tools to boost trust & Conversion to Sale

ResellerRatings Trusted Star Ratings Creates the ultimate Social Recommendation Engine


It's never been easier to grow and foster your star ratings. Join 1,849 Online Retail brands to lift conversion and manage your reputation with our entire suite of products


victor hanna CEO

Our organization immediately distributes every ResellerRatings review to our entire staff as soon as it is submitted by the customer. That provides an instant scorecard plus an ongoing feedback loop as to how we are doing in the service of our customers.

Betty Mills, Victor Hanna CEO
 

"We have also seen a 233% increase in conversion rate of customers who have visited ResellerRatings AND our website.

DrillSpot , Monica Runstrom, Director of Marketing

Over 1,849 merchants use ResellerRatings to build and accelerate their review acquisition. Our enterprise tools are used by some of the biggest companies around.

Our Clients