Store Ratings & Reviews - ResellerRatings.com - Merchant Member Features

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Leverage Our Trust and Tools to Increase Conversion to Sale

Details about ResellerRatings tools and capabilities.

 
 

Influence Shoppers to Buy in Channels That Matter

Google Shopping and AdWords

Your ResellerRatings reviews are syndicated to AdWords (Seller Ratings Extensions) and our ratings and reviews are displayed alongside your listings in Google Shopping.

Product Persuasion on Your Site

Even if you already have product reviwes, Product Persuasion has been tested to lift conversion to sale by up to 100% (double) by leveraging a new kind of product sentiment plus your store rating.

Google.com Organic

We have 15 years of authority behind our industry leading rankings in Google.com organic. We rank #2, or on page 1, for the vast majority of our Merchant Members when searching for the "store name + reviews", or even just the store brand name itself.

Bing AdCenter

Display your ResellerRatings store rating within your Bing AdCenter ads to lift CTR and conversion to sale.

Multiple User Accounts

Need multiple employee logins to manage your accounts? Now you got it. More users means a distributed work load.

Generate Customer Reviews

Exit Survey Checkout Popup

Our most important tool to generate reviews which will appear on our site and impact your rating for as long as you are a Merchant Member subscriber. Add our copy and paste javascript to your order confirmation page following checkout to allow customers to opt-in to write reviews. On average, 95% of all exit survey reviews are positive!

Verify Review Authenticity

Ability to view invoice numbers of reviewers to verify purchase with your company's records. Removes anonymity in order to resolve an issue or offer thanks.

Flag Reviews for Removal

Flag reviews from non-customers or reviews that otherwise violate our published Terms of Use policies for review and possible removal

Hidden Gems - See Inactive Reviews

Sometimes a customer will leave a review and forget to verify their account. Gain access to all inactive reviews and remind the customer to activate their account.

Two Day Review Buffer

Merchant Members have a window of 48-hours to preview new reviews and contact the reviewer before the public can see the post. This includes a 48-hour turnaround processing time on flagged reviews.

Pre-populate Order Numbers and Purchase Dates

Merchant members can increase review acquisition by making it easier on customers. Pre-populate their review order numbers and transaction dates easily using our system and don't have them scrambling to find their receipts come time to write a review.

 

Alerts - When You Need to Know

Receive email alerts about new reviews posted by customers to your page or changes made to past reviews. No need to log in 20 times a day, we'll let you know when anything on your ratings or reviews changes.

Public Comments For All to See

All registered merchants can post a public response to each customer review. Resolve current issues and showcase your active participation in a public forum for all future customers to see.

 
 

Branding and Visibility

 

Elite Merchant Badge

Earned by merchants who maintain superior customer service ratings, a ResellerRatings /eliteCustomer Certified Seal is available to display on your reviews page boosting customer confidence.

Shout "Yes We Care!" - Participating Merchant Badge

This puts you front and center on ResellerRatings for people to click and see. Proudly displays a prominent green checkmark icon that indicates to customers that your company is an active Merchant Member who monitors and responds to feedback.

Dashboard Insights

Information is key to your success. Gain access to a Competitors View and a detailed customer survey view of our 40+ questions about your company.

 

Ratings & Reviews Widget

Showcase ratings or reviews on your store pages with a dynamic widget that automatically updates, works on mobile devices, and more.

Branding & Customization

Embolden your company name in the store listing and get listed in our Merchant Member Directory. Customize an HTML banner on your reviews page. Post contact info, payment & shipping methods and more.

 

Support and Help

We incentivize customers to leave reviews

Unlike other companies out there we reward your customers for giving you feedback. ResellerRatings holds a weekly drawing of giveaways, like the iPad, to incentivize qualified customers to write reviews.

Dedicated Account Manager

Merchant Members have a dedicated account manager. Don't hesitate to direct any questions or comments that you may have to them.

Ring up our Toll Free Support Line

For medium and large merchants, contact ResellerRatings 5 days a week during business hours to discuss questions about reviews, policies, flags, and get advice on how to maximize ResellerRatings tools.

Designed for small-medium sized business's, the premium tier focus's on review acquisitions and management.

Amazing Tools

Product Persuasion

Our new proud baby. Product Persuasion is built to uplift conversion by up to 6%. Install the widget on all your product pages and we work with you to collect a specialized form of review for that product which answers consumers immediate questions. It's like product reviews 3.0!

One User Acct

Go corporate! Need users to help control your accounts? Now you got it. More users, distributed work load.

Bing Product + Your Reviews

We are the sole provider of ratings to Bing Shopping: No one else is. Bing feeds hundreds of thousands of shoppers through it's product search every day.

Google Product Search

ResellerRatings accounts for some of the largest portion of store reviews for Google. Our reviews are syndicated to where your customers start shopping.

Power your Google rank and SEO

We have over a decade of organic SEO working for you. Go ahead, type in your store name and keyword 'ratings', you'll most likely find our review of your store in the top ten list. That means we live and start where your customers begin.

Generate the most authentic reviews

Exit Survey Checkout Popup

Our most important tool to generate reviews which will appear on our site and impact your rating for as long as you are a Merchant Member subscriber. Add our copy and paste javascript to your order confirmation page following checkout to allow customers to opt-in to write reviews. On average, 95% of all exit survey reviews are positive!

Verify review authenticity

Ability to view invoice numbers of reviewers to verify purchase with your company's records. Removes anonymity in order to resolve an issue or offer thanks.

Flag Reviews for Removal

Flag reviews from non-customers or reviews that otherwise violate our published Terms of Use policies for review and possible removal

Hidden Gems - See Inactive Reviews

Sometimes a customer will leave a review and forget to verify their account. Gain access to all inactive reviews and remind the customer to activate their account.

Two Day Review Buffer

Merchant Members have a window of 48-hours to preview new reviews and contact the reviewer before the public can see the post. This includes a 48-hour turnaround processing time on flagged reviews.

Pre-populate Order Numbers and Purchase Dates

Merchant members can increase review acquisition by making it easier on customers. Pre-populate their review order numbers and transaction dates easily using our system and don't have them scrambling to find their receipts come time to write a review.

 

Alerts - When You Need to Know

Receive email alerts about new reviews posted by customers to your page or changes made to past reviews. No need to log in 20 times a day, we'll let you know when anything on your ratings or reviews changes.

Public Comments For All to See

All registered merchants can post a public response to each customer review. Resolve current issues and showcase your active participation in a public forum for all future customers to see.

 
 

Branding and Visibility

 

Elite Merchant Badge

Earned by merchants who maintain superior customer service ratings, a ResellerRatings /eliteCustomer Certified Seal is available to display on your reviews page boosting customer confidence.

Shout "Yes We Care!" - Participating Merchant Badge

This puts you front and center on ResellerRatings for people to click and see. Proudly displays a prominent green checkmark icon that indicates to customers that your company is an active Merchant Member who monitors and responds to feedback.

Dashboard Insights

Information is key to your success. Gain access to a Competitors View and a detailed customer survey view of our 40+ questions about your company.

 

Ratings & Reviews Widget

Showcase ratings or reviews on your store pages with a dynamic widget that automatically updates, works on mobile devices, and more.

Branding & Customization

Embolden your company name in the store listing and get listed in our Merchant Member Directory. Customize an HTML banner on your reviews page. Post contact info, payment & shipping methods and more.

 

Support and Help

We incentivize customers to leave reviews

Unlike other companies out there we reward your customers for giving you feedback. ResellerRatings holds a weekly drawing of giveaways, like the iPad, to incentivize qualified customers to write reviews.

Dedicated Account Manager

Merchant Members have a dedicated account manager. Don't hesitate to direct any questions or comments that you may have to them.

Ring up our Toll Free Support Line

For medium and large merchants, contact ResellerRatings 5 days a week during business hours to discuss questions about reviews, policies, flags, and get advice on how to maximize ResellerRatings tools.

 
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