When one engages in repetitively deceitful behavior, is non-communicative, delays shipping for weeks, and falsifies a USPS document in a continuing attempt to perpetrate that deceit, well, that sounds like a troll to me. Rick isn't the only one who's had a bad trading experience with thronka.
Having a stack of good Heats is not a guarantee someone won't troll you; it's an historical indicator of past trading behavior, and should give you an idea of what to expect.
Part of the problem is, not every victim or recipient of bad trading behavior posts an appropriate Heat. Recipients of bad trading behavior should never fear retaliatory Heat for their honest negative or neutral evaluations, because the TrollHunters and Heat staff will remove it if they're notified.
thronka used extremely poor judgment in his remorseless attempts to troll our Trading forum moderator and got what he deserved. If thronka had been honest I believe Rick would've bent over backwards to work it out with him to avoid all this. I know from working with Rick that he's truthful, trustworthy, and a fair guy. In fact, Rick contacted me and another staff member prior to publicly reporting thronka, to get our opinions that he (Rick) was acting responsibly and fairly, considering his position. I and other staff stand behind Rick on this one.
Personally, I think thronka should consider himself lucky if Rick doesn't report thronka's documented and admitted fraudulent acts to the USPS.
In any event, we have a reputation for and long history of ZERO tolerance for trolling behavior on our forums and thronka was around long enough to know it.
I wonder if you'd feel the same way if this happened to you.. somehow, I doubt it.
http://www.resellerratings.com/forum/t109766.html