Help Needed With Modem

[prinbird]

I have recently put windows xp on my pc with the help of your site but need further help with the modem i know my pc is quite old so im not sure if the modem is xp compatable i put aol on but although my pc says the modem is working properly it wont pick it up grrrrrrrrrrrrrrrrrrrr.
Can anyone help me please.....

My Pc in case you were wondering is.

processor 600
Ram 340
GB 10
intel celeron.

Thank Barbara.

Maybe i have done wrong in putting xp on.

[TOAD6147]

What brand of modem is it? What are the specs? You'll need to know this before anyone can help you. If you don't know the info above then look at the card up close and write down all the names and numbers and post back.

[prinbird]

I cant find anything written on it i will have another look i did get a disc with the pc and i can load it up but when i click on the modem to update it wont go.
I will open up the pc and have another look all i know at this stage is you know most modems now clip in this one has pin hole to push in the motherboard if that makes any sence.

Barbara

[TOAD6147]

...you know most modems now clip in this one has pin hole to push in the motherboard if that makes any sence.

No, that makes no sense..., to me, anyway.

[TOAD6147]

Modems are cheap enough these days. You're probably better off just picking up a new on and being done with it.

[prinbird]

right just took it apart here are the numbers i found if they make any sence to you i hope they will

56k DAAEV7.0 but the 0 has a line going through it.
E206922 but the 0 has a line going through that as well
there is a gold sticker on it round that says
qc 811 ok on it
and
CE0197x
made in china thats it.

Barbara

[prinbird]

I already got a new one and it dont fit.

Barbara

[Marvinator]

Originally posted by prinbird
right just took it apart here are the numbers i found if they make any sence to you i hope they will

56k DAAEV7.0 but the 0 has a line going through it.
E206922 but the 0 has a line going through that as well
there is a gold sticker on it round that says
qc 811 ok on it
and
CE0197x
made in china thats it.

Barbara

If I understand you correctly, your modem is Internal (it is inside the computer rather than being a box which sits outside the computer), and has a small cable which plugs into the mother board rather than being a green card which slides into one of the slots on the motherboard. Is this correct?

Your modem should be able to be 'sensed' by WinXP and the proper Modem chosen by the sytem. Click Start - Control panel - Add New Hardware and run the wizard. It should find the modem and suggest drivers. (It may even install the right driver without your intervention.)

If this does not work, try manually installing a 56K Standard Modem (available from the list included in XP) and seeing if that makes the modem work.

[prinbird]

Thanks for that i have done all that but eventually the disc that came with the pc loaded the modem and then all of a sudden it has created a lot of problems the pc wont start properly i think myself that xp is not compatible and it would be better if i took it off and installed windows me or win 98 second edition but now i dont know how to take off the xp i hope you are not all laughing there i just keep getting one problem after another actually i am laughing as i cant believe i am doing all this.

Barbara


What do you think!

[Bill in SD, CA]

Originally posted by prinbird
I already got a new one and it dont fit.

Barbara

That's not good.

Your old one may be an ISA slot modem and the new is PCI.

Download and save to a floppy The Belarc Adviser and install it on your computer.

When you run it look under "Communications" and report back what it says about your modem.

Bill

Edit: Whoops I see stuff happened while I was in the middle of replying.