HP Printer Problem

[geeyanna]

I have an HP Officejet 5110 all-in-one. When attempt to copy something it comes out with a red background. The document is legible (black printing) but the background is red. I have cleaned the various "strips" (recommended by HP) but the copies still come out red. Although whenever I print the document comes out perfect.

Appreciate any help anyone could give.

Thanks,

Geeyanna

[bailey]

if I remember correctly, the supplied software will not work with xp. hp should have the software for the features built in.

[geeyanna]

I don't have XP. The printer was COPYING fine but ever since I moved it to a new location the documents that I COPY come out with a red background.

[Richard Cranium]

solve a problem, officejet 5110 all-in-one

Are using the OCR feature ?
Look here

hp officejet 5110 all-in-one quick links for Red background

Note at the top of that page the "Connect with an Online Technician"

Gluck
Doc

[geeyanna]

I wasn't able to connect with online support. I'll figure something out eventually. I have alternative ways of making copies.

FYI: No need to respond to this impossible question anymore.

Thanks