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01-08-2004, 01:25 AM
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#1 (permalink)
| | Registered User
Join Date: Oct 2001 Location: Vernon, BC, Canada
Posts: 3,428
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Earthlink Subscribers
You may want to add your comment to this techimo news article as I just E-mailed the news link to Earthlink. http://www.techimo.com/newsapp/index.pl?photo=9484
Cheers!
Last edited by Beemer; 01-08-2004 at 09:30 AM.
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01-08-2004, 09:30 AM
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#2 (permalink)
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Join Date: Oct 2001 Location: Vernon, BC, Canada
Posts: 3,428
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BUMP
^^^^
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01-08-2004, 09:50 AM
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#3 (permalink)
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Join Date: Oct 2001 Location: Chicagoland IL
Posts: 1,539
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Glad I'm with SBC/Ameritech DSL.
__________________
A man becomes rich not by having what he wants, but by wanting what he haves.
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01-08-2004, 10:37 AM
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#4 (permalink)
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Join Date: Jan 2004
Posts: 29
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NO! ARE THEY DESTINED TO BECOME THE SONY OF TECH SUPOPRT?! (Sony is not fun for support durring they day. You get east India man, and sometime woman. The night shift is good, those people, I think are from the US.)
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01-09-2004, 05:00 AM
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#5 (permalink)
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Join Date: Jan 2004
Posts: 0
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jmichna, the earthlink tech support is in the otherside of the isle from sbc in the Convergys call center at Heathrow, Fl. all 2300 of the sbc jobs are being shipped to India. So far they have lost Dell, Gateway, earthlink, sbc, seiko, and last but not least Fuse the isp for Cincinatti Bell, the owner of Convergys. I don't know if they still have Sunbeam. How would you like to do tech support for a dehumidifier?
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01-09-2004, 07:26 AM
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#6 (permalink)
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Join Date: Oct 2001 Location: Chicagoland IL
Posts: 1,539
| Quote: Originally posted by whitebeard21
jmichna,
...all 2300 of the sbc jobs are being shipped to India. So far they have lost Dell, Gateway, earthlink, sbc, seiko, and last but not least Fuse the isp for Cincinatti Bell, the owner of Convergys. I don't know if they still have Sunbeam. How would you like to do tech support for a dehumidifier? | whitebeard21,
Your SBC information is truly news to me. The SBC/Ameritech forum at www.dslreports.com has offical SBC technical representation. I'll bring this up there and see what they have to say.
In the meanwhile, do you have any links to news reports or business articles that document the migration of SBC tech support to India?
__________________
A man becomes rich not by having what he wants, but by wanting what he haves.
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01-09-2004, 07:59 AM
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#7 (permalink)
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Join Date: Oct 2001 Location: Baltimore, MD
Posts: 1,006
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This has always baffled me. A comapny lays off 2500 hundred workers, now in the whole US not many but still. This in turn has them drawing on Unemploytment and other costly support services until able to relocate or find new jobs. All those things associated with that hurts the economy, which in turn hurts businesses. I can't beleive the little bit of money saved shorttem outweighs the negative economic and societal impacts shipping these jobs overseas has.
Undeadlord
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01-09-2004, 03:55 PM
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#8 (permalink)
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Join Date: Jan 2004
Posts: 0
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Would you like to talk to some of the sbc tech support people here in central fl? They can be found down at the one stop career center looking for work.
I was an sbc/ameritech suport representitave.
I don't care what dsl reports say just go to the convergys parking lot in Heathrow and look around. Thats just south of Lakemary Blvd and west of I-4.
They brought people over here from India for us to train and sent some of us to India to do training.
Convergys still has the work it is just being done in India.
You say how is it cheaper. Its called voice over ip and 50 cents an hour for labor.
Last edited by whitebeard21; 01-09-2004 at 03:59 PM.
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01-09-2004, 04:06 PM
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#9 (permalink)
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Join Date: Oct 2001 Location: Chicagoland IL
Posts: 1,539
| Quote: Originally posted by whitebeard21
Would you like to talk to some of the sbc tech support people here in central fl? They can be found down at the one stop career center looking for work.
I was an sbc/ameritech suport representitave.
I don't care what dsl reports say just go to the convergys parking lot in Heathrow and look around. Thats just south of Lakemary Blvd and west of I-4. | Why so hostile a response? I merely replied that your statement was indeed news to me. In other words... I've not heard before what you claimed.
There are about a half dozen SBC/Ameritech folks who are official company tech reps at the SBC/Ameritech ILEC forum at www.dslreports.com, and I posted the content of your note and asked that they comment... so far none has. You are certainly welcome to look through this forum ( http://www.dslreports.com/forum/rema...5485~mode=flat).
I also merely asked you if you had links of any articles that I could read, regarding your statement.
I never challenged what you said... I'm only looking for some independent confirmation. PS: I live in the Chicago area, and as nice as it would be to go to Florida at this time of year, and ask these folks in person -- as you suggest -- it's not going to happen.
__________________
A man becomes rich not by having what he wants, but by wanting what he haves.
Last edited by jmichna; 01-09-2004 at 04:09 PM.
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01-09-2004, 04:22 PM
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#10 (permalink)
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Thats just south of Lakemary Blvd and west of I-4.
| I have no information relating to this situation, but I do know that the Convergys building did not appear overly active while I was cruising down I-4 the other day.
Robert Richmond
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