dial up problems

[thePh@r@oh]

ok worked on a clients computer. they complained that it was laggy so i ran adaware and immediatly found a BUNCH of problems got adaware to take care of it. well it quit lagging so obviously there was some spyware running in the back ground lagging it down. well now this is going on they connect to the internet and it wont access the sites and stuff. but on the tool bar it shows that they are connected to the internet. so what should i try. i was thinking removing the modem and letting the system redetect it.

[Beemer]

How about repairing I.E. from Add/Remove Programs?
or
The tapiini fix?
http://beemerworld.com/tips/tapiinifix.htm

Cheers!

[thePh@r@oh]

would that fix it if outlook wasn't working as well??

I should probably mention she's using windows ME

[Beemer]

tapiini fix refreshes your dialup connection.

I.E. Repair will fix some Outlook Express problems.

Cheers!

[thePh@r@oh]

i think the tapiini thing may work cause its connecting just not recieving information.

[Beemer]

Hopefully so.

Good luck!

Cheers!

[thePh@r@oh]

nothing ive tried has worked i tried rolling back from IE6 to IE5. tried the tapiini fix and the IE fix. even plugged an NIC and tried to get onto the net through my router and NOTHING is working. what else can i try?

[Beemer]

What O/S is this you're playing with?

Cheers!

[thePh@r@oh]

Originally posted by thePh@r@oh
would that fix it if outlook wasn't working as well??

I should probably mention she's using windows ME

^
ME

[Beemer]

Do you have a fix on the date this all started for her?

I'm thinking System Restore. If you can get her connection back using System Restore, Use an alternate spyware program such as Spy Bot S&D. It may have a different way of going about fixing the spyware found that will return with system restored.

Cheers!