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You may have a defective battery. If that is a new laptop, I think perhaps contacting the seller would be in order. If the laptop was "on display" where the battery was run down a few times and recharged... it may have developed a memory if it is made up of nicad cells..if that is the case, a total and complete discharge of the battery down to 0 volts, and then a 24 hour recharge may bring it back.
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