acrord32 Error

[tinaf]

I have a client experiencing the acrord32 caused an error message and referencing a toolhelp.dll file - this is only happening when she prints and she has to to reboot everytime it happens.

I can't find much information about this particular error - any ideas?

Thanks in advance,
Tina

[John Prophet]

Welcome to the forum!

Tell us a little more though..what OS, what application, what kind of comp, what printer? How tall is she? etc etc.

JP

[tinaf]

Thank you for the welcome John! :-)

Windows ME
Various applications
HP Pavilion 7940
HP Laser (this is a new printer but the error was happening with the old as well).
Very tall....

[John Prophet]

HP laser what??? We need specifics!!!!!!!!!!! lol

WHICH laser? which model # I mean. Think.."EXACT"

Seems the error may have to do with adobe acrobat....

JP

[Droppyale]

Isn't acrord32 Acrobat reader?


is she printing from acrobat?

[John Prophet]

Yes, its adobe acrobat. Tina, do you have adobe installed? Maybe you need the latest version of it?

JP

[tinaf]

Hi John,

I apologize for the lack of detail on the printer. She just bought it (much to my surprise) but I would imagine it's the LaserJet 4200. It was happening on her old printer as well - so it doesn't appear to be from the install of the new one.

Yes, now we're getting somewhere - she was printing from Adobe. On the initial phone call it was stated that it happens in different appliations.

[John Prophet]

bump in case we have any adobe experts online today

JP

Where I live there were Okaneechees and saponis, I dont know much about adobes

[dustyrun]

try reinstalling the latest adobe reader. this should install the correct files. Sounds like one of them is corrupted.

Rick

[tinaf]

Thanks John for keeping an eye on this thread. I truly appreciate your help and the help of others.

I suggested she download the newest version, remove the old copy, and re-install the new download. We'll see if she continues to have those problems.

I'm going out there next week to look at some other problems, so I'll try printing from Adobe to make sure it doesn't happen anymore.

Thanks again!!

Tina