XP Pro won't boot - Windows Explorer Error Signature

[TearDrop]

Hello,

Purchased a standalone XP Pro that the previous owner built to edit a/v using a firewire videocapture card. I have made no changes to any installed software. There are differences between his setup and mine: 1) I have NOT connected the XP Pro to the internet (for filesharing a/v projects) he removed the modem; 2) I have a bigger printer connected and it is USB; 3) a different VCR; 4) a different audio mixer 5) a different synth.

Initially, i had a problem connecting the Canon MP730 printer-scanner-copier-fax-foto card reader, and got the error message IKernel.exe - Application Error: The instruction at "0x772200e4" referenced memory at"0x001639d8." The memory could not be "read." Click OK to terminate the program.

After replacing the USB cable, i have not seen a repeat of this message. I have no idea if doing this corrected whatever the problem was. The printer and all its functions work perfectly (except i haven't connected any fax).

However, a new error message appears once each time during a work session: Windows Explorer Error Signature followed by a bunch of codes and numerous modules: Explorer.EXE, ntdll.dll, kernel32.dll, msvcrt.dll, ADVAP132.dll, RPCRT.dll, GDI32.dll, USER32.dll, SHLWAPI.dll, SHELL32.dll, ole32.dll, OLEAUT32.dll, BROWSEUI.dll, SHDOCVW.dll, UxTheme.dll, comctl32.dll (twice), appHelp.dll, CLBCATQ.DLL, COMRes.dll, VERSION.dll.

The message ends with the following address:
C:\DOCUME~1\GETBEN (previous owner's "name")~1\LOCALS~1\TEMP\WER61.tmp.dir00\appcompat. txt

Each time the explorer.exe error message popped up, they were almost identical, except for a change in a digit here and there.

This morning, the P4, 1.7GHz XP Pro with 768MB PC2100 RAM won't boot past the XP Pro screen. The 'puter internally came with 2 HDs, CD player, DVD burner, audio card and a 200w power supply, and an LCD monitor with a Ti4200 card.

Uncabled the USB printer, but no success.

What do you think is the cause: Could it have something to do with Digital Product ID used to identify a license because i moved the computer to another State; an IP address issue; compatibility problem (no IRQ issues seen under Hardware Devices); memory or power supply; or what?

What do i do to get my setup running as smoothly as it was under the previous owner's setup? You can probably tell from my qs that I am not a tekkie, so any help with step-by-step instructions would be gratefully appreciated.

Thanks,
TearDrop

PS: What would checking the "Post a poll" box do for this thread?

[sixf00t4]

try tapping the f8 key to get into save mode, or boot into the last known good configuration. if you can get into safe mode, try a system restore, start, programs, acessories, system tools, system restore.

it is possible the software you installed was not designed for xp.


P.S. post a poll would do just that, post a poll. giving anyone who replies an option to voice their opinion in a poll.

[TearDrop]

Hello,
I tapped F8 as the computer booted and it got me to where i could choose Safe Mode.
That got me to the desktop, but i was informed that Safe Mode was turned off.
I followed the dialog's instructions which was to restart and get back to the F8 page and choose Normal.
Once i was back at the desktop, i was able to follow the rest of your instructions.
A dialog box with the 2 HDs listed appeared and i simply clicked OK (without unchecking or highlighting anything).
Did i do good, or should i have done something else?
Thanks,
TearDrop

PS: The printer software is compatible with XP Pro according to Canon. Maybe it is one of the 2 add-ons that came with it? Is there a way i can tell which is the offending softy?

[sixf00t4]

try going to just the command line with f8 and typing

%systemroot%\system32\restore\rstrui.exe

and hitting enter


as far as telling which software is offending, only uninstalling really.

and i forgot one thing...welcome to Techimo!