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I used to have an alienware and they make good computers, unlike jkrohns friend though, their customer support was terrible when I tried to contact them for support. If you read their reveiws on resellerratings you will see many complaints against alienware. In my opinion, for what you pay for their customer service and support is very lacking. The parts they use aren't really any different than dell, ibuypower, abs and so forth. If you can build your own, you will find I believe better technical support on this site than alienware's. Check out voodoopc also, expensive like alienware but from what I hear, better customer support. Good luck in your search.
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