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Old 09-13-2003, 05:27 PM   #1 (permalink)
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Gateway G6-266 Not Booting

I have a friend that uses a Gateway G6-266 with the following:

* Intel Pentium II Slot 1 Processor at 266 MHz
* 160MB PC66 SDRAM
* 200W Power Supply
* STB 4MB Legacy Video Card
* Creative Labs Legacy Video Card
* Belkin PCI Ethernet Adapter
* Legacy ISA/EISA Modem (Not used)
* 4GB Western Digital 5400RPM Hard Disk Drive
* 1 Floppy Disk Drive
* Mitsumi 13/32x CD-ROM
* Intel Chipset-based Motherboard created by Gateway
* BIOS Revision 4A4LL0X0.15A.0023.P18

Here's the problem:

* I turned on the computer and all of a sudden, I see the Gateway Title Screen. I hit the TAB Key and realized that the Gateway recognizes the Hard Drive, Processor, its speed, the RAM inside the system, and the CD-ROM.
* Now here's the catch--It takes so much time to boot and I can't get into Windows because the Floppy won't be detected for reasons unknown (It was detected before I flashed the BIOS Update). It used to be recognized by the BIOS but unfortunately, after I flashed the BIOS, the Floppy Drive won't be recognized by the BIOS. Is there a reason why this is so? For some reason, the Floppy Drive won't read and won't let me go to Windows (URGH!). I made sure that the Floppy Drive was correctly plugged all the way in and also the plugs were connecting properly (and I did make sure that it's correct).

If I know that the Floppy Drive is connected correctly and if the Floppy isn't recognized by the BIOS during the POST, is it the Floppy Drive, BIOS (The BIOS is working because I followed the Flash Directions), or could it be the CMOS Battery? Or perhaps the Floppy Drive Cable?

Please help me out ASAP. Thanks.

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Old 09-13-2003, 05:43 PM   #2 (permalink)
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So you flashed the BIOS, and nothing more, and now this problem occurrs?

Well, first I would go into the BIOS and try to disable BOOT UP FLOPPY SEEK, and also disable the floppy in the general settings (completey remove it from DRIVE A or DRIVE B)

If this doesn't fix the problem, I would reflash the BIOS. Once with the last BIOS you used. And if that doesn't help, try and older BIOS, particularlly the one it had on it before if you saved a backup copy of it. Was there any particular reason you flashed the BIOS?

Let me know if any of that works, and we'll go from there.

Last edited by SiliconJon; 09-13-2003 at 05:46 PM.
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Old 09-13-2003, 06:13 PM   #3 (permalink)
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Quote:
Originally posted by SiliconJon
So you flashed the BIOS, and nothing more, and now this problem occurrs?

Well, first I would go into the BIOS and try to disable BOOT UP FLOPPY SEEK, and also disable the floppy in the general settings (completey remove it from DRIVE A or DRIVE B)

If this doesn't fix the problem, I would reflash the BIOS. Once with the last BIOS you used. And if that doesn't help, try and older BIOS, particularlly the one it had on it before if you saved a backup copy of it. Was there any particular reason you flashed the BIOS?

Let me know if any of that works, and we'll go from there.
I tried to Enter Setup, but unfortunately, the BIOS won't let me go inside the Setup, even though assuming that I didn't press the TAB Key, the Progress Bar filled up. The Computer won't let me go to Setup or go to Windows. That's another problem that I didn't address on the original. Sorry.

I don't know if I can go back to the original BIOS, though. However, there was no backup of the Original BIOS or my friend has the Original BIOS on his Manuals.
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Old 09-13-2003, 06:15 PM   #4 (permalink)
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try new cable or new floppy drive.

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Old 09-13-2003, 06:23 PM   #5 (permalink)
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Have you tried it with the floppy cable unplugged altogether?

Have you tried resetting the BIOS?...there is usually a jumper next to the cmos battery.

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Old 09-13-2003, 06:52 PM   #6 (permalink)
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Quote:
Originally posted by John Prophet
Have you tried it with the floppy cable unplugged altogether?

Have you tried resetting the BIOS?...there is usually a jumper next to the cmos battery.

JP
Have not did so just yet. So there is a Jumper that can reset the BIOS? Is it stated on the Motherboard Manual (usually) where the BIOS Reset is at?
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Old 09-13-2003, 07:08 PM   #7 (permalink)
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Well, when I say "reset" I dont mean it will reflash the bios back to what it was...hehe..I mean it will more or less return the BIOS to all the default settings. But sometimes that will help you to boot up...then you can get into the bios and check out the settings to see whats up.

The jumper is almost always right beside the cmos battery on the board.

And yes, if you have a manual it will almost always tell you where the cmos reset jumper is.

Usually there is a little jumper and 3 pins. When you find it, the jumper will be sitting on two of the pins....thus "shorting" or "closing" or "connecting" those two pins.

That it the normal place for the jumper to be set at.

But to reset the bios. you move the jumper to the other pin.

Picture 3 pins in a row....pins 1,2,3. Now, say the jumper on pins 1 and 2 is normal. So to reset the bios you take the jumper off of 1 and 2 and you put it on 2 and 3.

Let it sit a minute or so (for good luck) then put it back on pins 1 and 2 again and try to boot up.

I suppose it is best to have the computer unplugged while doing this.

If you take a flashlight and look at the motherboard..you will find the battery (looks like a nickel laying flat) and the jumper will be near it. You will usually see some small writing next to the jumper telling what to do to set it to "clear" or "reset".


Sometimes just taking the battery out for 30 minutes with the comp unplugged will do the same trick....but the jumper is there for a reason and its less hassle.

Here's a picture of a battery and jumper. If you look closely you see the other pin next to the jumper....so to reset it you merely move the jumper over one pin to short that extra pin and the center pin together. 30 seconds or a minute..then put it back like it was.

http://www.square-unlimited.org/j3i/...le=cmosbiosdif

And here is a typical motherboard manual showing the layout....you see the battery and beside it happen to be several jumpers...so you look at the chart and it tells you which is the battery jumper....then you see it tells you which pins to put the jumper on etc. pins 1-2= default or "normal" and 2-3 = clear cmos.

http://support.premiopc.com/faqs/V93Tfaq.htm#jumper

JP
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Last edited by John Prophet; 09-13-2003 at 07:12 PM.
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Old 09-13-2003, 07:48 PM   #8 (permalink)
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It may be labelled as "BIOS reset" in the manual, so if that's the case then that is indeed the same as the "CMOS reset" (not technically correct, but the manuals aren't always written by someone technical).

But you did say you tried pressing TAB to get into the BIOS? Is there a message when you boot that tells you what to press to get into setup, or are you just trying TAB? Some systems don't give you much of a window for pressing the corresponding key to get into the BIOS, and some also use other keys. You may need to start tapping the key(s) as soon as it is turned on until you see the BIOS/CMOS setup screen.

Other "enter BIOS setup" keystrokes include Alt+Esc, Esc, F1, F10, Ctrl-Alt-Ins, Delete, and more. I believe that's an old Pheonix BIOS? If so, then you may need to press Ctrl+Alt+Esc or Cltrl+Alt+S to get into the BIOS.

Last edited by SiliconJon; 09-13-2003 at 07:56 PM.
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Old 09-14-2003, 12:04 PM   #9 (permalink)
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have you called tech support? i know there are very few people that would be able to actually help you but there may be a known issue on the board or something (i didnt say that). but i work for gateway tech support and the G6 models have lifetime phone support so if you need it, use it while you have it. i cant guarantee help but since it is such an issue, i will just hope you dont get me. also if you can provide the serial number, i can look it up and see if there is an issue for the board or any of the other parts since i am at work today.
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Old 09-18-2003, 10:20 PM   #10 (permalink)
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This is what my friend said to me via E-Mail...

Quote:
I emailed gateway and they gave me a procedure to try to regain the original bios by taking the connector off the J pin on the motherboard. It did not seem to work. I also tried downloading the updated bios onto a floppy and reinstalling it but that didn't work either.
Comments and/or suggestions are always welcome. I will get in contact with Gateway's Help Desk sometime this weekend.
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