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the lesson here I would think would be to ship with the case on its side instead of the way it sits during normal operation, that way the heatsink isn't dangling by a couple of plastic tabs.
Either way, that's BS and FedEx had better cough up for the rough treatment of the case..it couldn't have been more clearly marked that it was fragile too...bummer.
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do it right, do it yourself. If that doesn't work, prepare to pay for your mistakes.
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