Kudos to Epox

[Armadel]

I have capacitor leaking problems with an Epox 8K7A.
I bought the thing more than 2 years ago, and they are going to fix it outside of warranty for shipping charges only.
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Dear User,
If this is the case, although the board is out of warranty at this time we will extend a one time courtesy RMA service for you to replace the capacitors. Please reply back with your address, phone, name, and board S/N.
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Pretty good support IMHO.
Now since I am sending the mobo out for repair, I am hoping I will not need to format and re-install windows.
What happens if they send me back another 8K7A, but with a different serial number ?

And thanks

armadel

[Darthgary]

Wow that is good support. Why would it matter if the send you a different one, as long as the capacitors are leak free.

[Armadel]

What I was worried about was what another thread had asked.
It talked about what had to be done if a mobo is changed.
Most people said reformat and reload.
So, does this quailfy as a mobo change ?
What happens if they send me another 8K7A and it might have, perhaps a different BIOS version, etc.
I know that if I get back the exact same mobo with just the Caps replaced, it should plug right in.
But they might not want to get down to board level repair.

http://www.techimo.com/forum/t79634.html

and did I say thanks again.

You don't have to reformat and reinstall windows if put a new (same) motherboard.
It has the same contents so the OS will not notice any difference because the drivers are the same for both.

If you changed the motherboard to a new one from a new maker or new model with different chipset then a reformat is recommended.


About Epox .. they Rock.

I got 8KHA+ and they updated the BIOS to make it handle an XP2600+.. it was a great gesture because they could've recommended buying a new board from them instead of updating an old product.