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Old 09-10-2003, 04:57 PM   #1 (permalink)
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Opening files by double click then print = no

Very weird problem :

User has Acrobat Reader 5.1 and a few times a week has to print some PDF manuals. Recently, things became problematic : every time he tries to print a file, a "memory cannot be read" error pops up. Wait : there's more : if he opens Acrobat then opens the file with the FILE-OPEN menu intead of double-clicking on it, printing works. Even more : opening files by double click and printing it WORKS when logged as another user.

He has Win2k SP3, I upgraded it to SP4, upgraded Adobe Reader to 6, downgraded to 5.0, then to 4.0, every time it's the same error. I erased his local profile, then rebuilt one, same error.

I thought I had the solution when I gave up on Acrobat Reader and installed GsView and GhostScript and successfully printed a few files, but I got a call some time later : there are some PDF files GsView won't open.

I'm quite out of ideas.

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Old 09-12-2003, 07:14 PM   #2 (permalink)
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hmmm i want to say it is something with the file being read only? that is a shot in the dark though, just for curiosity's sake, how much memory is in the box?

is it just this one file? or all?
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