»
 

Go Back   ResellerRatings Store Ratings > ResellerRatings Forums > Tech Support

Reply
 
LinkBack Thread Tools Display Modes
Old 09-08-2003, 09:31 AM   #1 (permalink)
Registered User
 
Join Date: Dec 2001
Posts: 274
Ebisoba is on a distinguished road
Printer reinstalls itself at every startup

It's a HP Laserjet 1200. OS is win2k. The printer is installed through parallel port and it works, but when the system restarts it tries to reinstall itself. Strange thing is that it asks for an usb file (usbinst.dll, which is on the system) even though it's connected through parallel. It shows up in Device Manager as a HP DOT4 category with the usb icon. I tried to disabling it, still happens at bootup. It wouldn't allow to uninstall it under device manager. There's no HP software in add/remove programs. I've remove and reinstalled the printer. Remove the driver from Server Properties in Printer section, no luck. Help please?

Ebisoba is offline   Reply With Quote
Old 09-09-2003, 02:33 AM   #2 (permalink)
Registered User
 
Join Date: Oct 2001
Location: Lake Helen, FL
Posts: 3,492
TOAD6147 is on a distinguished road
Send a message via ICQ to TOAD6147 Send a message via AIM to TOAD6147
WHat OS are you using?
TOAD6147 is offline   Reply With Quote
Old 09-09-2003, 02:46 AM   #3 (permalink)
Registered User
 
muno's Avatar
 
Join Date: Oct 2001
Location: Finland
Posts: 3,838
muno is on a distinguished road
Send a message via Yahoo to muno
Hehe... Some of our hp1200 printers do the same.. It's very strange since there is no connection between the computers that do that and the computer that don't.

Some computers install it correctly as hp1200 parallel printer, some insist on installing the dot4 printer device at every boot.

I can't recall how it could be fixed, but you could try removing the printer and letting it install the dot4 device.
-M
muno is offline   Reply With Quote
Old 09-09-2003, 09:04 AM   #4 (permalink)
Registered User
 
Join Date: Dec 2001
Posts: 274
Ebisoba is on a distinguished road
The OS is Win2K. I swear that I did let it install as the DOT4 device and still does that. Have to double check later.
Ebisoba is offline   Reply With Quote
Old 09-09-2003, 03:52 PM   #5 (permalink)
Registered User
 
Join Date: Oct 2001
Location: Lake Helen, FL
Posts: 3,492
TOAD6147 is on a distinguished road
Send a message via ICQ to TOAD6147 Send a message via AIM to TOAD6147
Quote:
Verify that the HP Jetdirect firmware revision is the most current. Although this may not directly affect the network connectivity of the HP Jetdirect server, new firmware can often resolve errors and server connections. Click here to download HP Download Manager used to upgrade the HP Jetdirect firmware.
TOAD6147 is offline   Reply With Quote
Old 09-09-2003, 11:48 PM   #6 (permalink)
Registered User
 
muno's Avatar
 
Join Date: Oct 2001
Location: Finland
Posts: 3,838
muno is on a distinguished road
Send a message via Yahoo to muno
Umm. The hp1200 is a personal printer, and does not have a jetdirect card.

Although, if that, for some odd reason should fix it, great

I did try to replicate the problem on my own computer, but couldn't
-M
muno is offline   Reply With Quote
Old 09-10-2003, 06:02 AM   #7 (permalink)
Registered User
 
Join Date: Oct 2001
Location: Lake Helen, FL
Posts: 3,492
TOAD6147 is on a distinguished road
Send a message via ICQ to TOAD6147 Send a message via AIM to TOAD6147
Quote:
The hp1200 is a personal printer, and does not have a jetdirect card.
I just followed the troubleshooting tree at HP and this is where it took me. I may have gotten off track at some point (easy to do on that immense site) but then there are three different 1200 models: the 1200, 1200n, and 1200se. Perhaps it's the "n" model that has the JetDirect card.
TOAD6147 is offline   Reply With Quote
Old 09-10-2003, 06:05 AM   #8 (permalink)
Registered User
 
muno's Avatar
 
Join Date: Oct 2001
Location: Finland
Posts: 3,838
muno is on a distinguished road
Send a message via Yahoo to muno
If hp follows the normal naming model then yes, any hp printer with the model hp####n is a network printer with jetdirect card.
-M
muno is offline   Reply With Quote
Old 09-10-2003, 06:21 AM   #9 (permalink)
Registered User
 
Join Date: Oct 2001
Location: Lake Helen, FL
Posts: 3,492
TOAD6147 is on a distinguished road
Send a message via ICQ to TOAD6147 Send a message via AIM to TOAD6147
How old is this printer? Is it still under warranty? Perhaps you should take this problem directly to HP tech support. I've scanned all the on-line resources as well as the HP discussion groups and I've not found any reference to this particular problem but I did find the following:
Quote:
If you continue getting the problem with USB, or with the printer direct connected to the parrallel port, then you probably have a faulty formatter - there have been a few identified here in Australia - it should be replaced under warranty with no problems...
TOAD6147 is offline   Reply With Quote
Old 09-10-2003, 09:04 PM   #10 (permalink)
Registered User
 
zepper's Avatar
 
Join Date: Sep 2002
Location: Finger Lakes area NY
Posts: 687
zepper is on a distinguished road
Check for ghost devices. Boot into safe mode (or the W2k equivalent) and go into the Dev Mgr (or equivalent). Look for duplicate devices under all headings. Remove all instances of duplicates and reboot. You will need the latest drivers for all the duplicate devices when you boot into normal mode and they are redetected.
.bh.
__________________
"Our Freedom is supported by five boxes: soap, ballot, jury, witness and if all else fails, ammo." ?author?
zepper is offline   Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Most Active Discussions

Recent Discussions

All times are GMT -6. The time now is 02:17 AM.