Rant comcast cable

[Vagabond]

I hate this company.... Long story in brief... have had comcast cable modem for over 6yrs now.. had horrible service with them for a very long time lots of down time and slow connections... their phone help is the worst of any company If i listen to them I would now own 14 ethernet cards 7 modems 15,000 ft of Cat5 cable..

Things got better, then i moved (could not get DSL) went with comcast again and happy happy joy joy after a very rocky start at which time i was to buy a new ethernet card (because that is always the problem not the cable company)... 10 months of great service... I have even had a router up and running and had a good time with.

now i got a Dlink 614+ wireless and had it running very well then out of nowhere boom bad service again... and what does tech tell me well i see your modem i can not see your puter must be your ethernet card get another one...

I hate calling and taking to these shmucks.... I know more about networking then them (and I dont know much).. anyway im going to try to replace my Dlink 614+ with my older non wireless Dlink router and see what happens...

</rant>

sry everyone for making you read this.... now off to see if can come close to replaceing the speed i used to get with cable with a DSL.......or anything

I would like to see comcast fold but prob never happen......

[meese]

He can't see your ethernet card because the router is in place. Any cable company you call for tech support will want to verify the cable modem/ethercard integrity. They can't do that with the router installed. You will need to remove the router.

Wireless stuff can be flakey. Before you freekout on the cable tech, I would first remove the router an let the cable tech verify things are working. Then instead of using the wireless router, try a hardwired router, if that works then hookup the wireless router.

[e980238]

Well I thought that the router looks like an ethernet card since it has a MAC address and all. Optimum Online can test my signal even through a linksys router but I dunno maybe comcrap is different.

[meese]

Optonline cannot test through the router. I have them also. If they can test through your router then your router isn't working. Sure the router is going to be assigned the WAN IP, but if you are having problems with your connection, you need to start without the router to verify IT is not the problem. Its basic trouble shooting. If I was the cable tech, I would do the same thing. He doesn't know what works and what doesn't no matter what you may know or think you know. He needs to verify for himself so he can properly diagnose what is going on.

[Vagabond]

I removed the router before i called them and tested my connection before calling (I also did the old shutdown everything and reboot everything...)
I do an ipconfig /release and renew im back on line for say 1 min then off again...

txs for the replys I will try replacing the wireless with the hard wired router and see what happens...

I will also keep that they dont know thing in mind so i dont blow up at them LOL

I am going to try a couple of things this week but what gets me is that it was all up and running for like 3 wks and then bam probs.....

[Droppyale]

I've been with them for over 2 years, straight with no problems whatsoever.


and I'm in DE also.

[OuTpaTienT]

I've been with Comcast for a few months now. I'm an ex-ATTBI customer. They haven't been too bad, certainly no worse than what I was used to.

I do like having 175MB of web space to host my web sites or do whatever I want with. And even though my connection is a 1.5Mbps (down) I routinely average over 1.7Mbps. That still doesn't touch the old @Home speed I used to get of 8Mbps...but it's not bad.

Plus, I still have my newsgroups. When we lose the newsgroups then I'm gonna be ticked off. But for now, all is still cool.

[e980238]

yeah my dad was an ATTBI customer too who now has comcast but he is in Maine. When I was up there I thought it was pretty decent and it didnt go out at all. Hopefully it will stay that way.

[meese]

Its totally possible that the problem is comcast. But you need to prove it to them. Hopefully going through all the motions will pin point the problem.

Read the third page from this post beginning where Siliconjunkie posts:

http://www.techimo.com/forum/tid6935...pn3/index.html

You can use PingPlotter to monitor your ISP connection. With this program you can prove its their problem. Here is the link to the site:

http://www.pingplotter.com/

[woodbutcher]

Originally posted by OuTpaTienT
I've been with Comcast for a few months now. I'm an ex-ATTBI customer. They haven't been too bad, certainly no worse than what I was used to.

Yes and no.
Allthough I havn't exp. the downtime problems I have had very slow connection speeds.
My AT&T speeds were noticably faster and I swear my neighbors dial-up is faster at times.

My recent experience with there tech dept. was a joke.
Havn't been able to pay my bill on-line since there transistion back in June and at the same time started receiving duplicate emails.
It took 2 months of calling them before I was actually put in touch with a live person. Six of the previous calls had been answered with a recording stating that "all technicians are busy now, please call back blah, blah blah" and then 'click'.
Anyhow, the tech was somewhat helpfull and seemed to being getting somewhere with straighting out the issues untill 'click', we were disconnected.
So I had to call back and blah blah, still have the same problems and when I called last friday to find out the status of there 'investigation' I was told the 'ticket' had been closed. I was told the problems are fixed to which I replied that no they are not.
The funny thing is that Comcast somehow got the idea that I called wanting my overhead cable to be buried. I called them back asking what was going on, blah blah, cancelled the service call, whatever.
They showed up when I wasn't home and buried the cable anyway. No big deal I suppose accept that didn't bother to remove the overhead, which is about 175' long.
These people have some serious communication problems within there company, one thing that did not seem to be an issue with AT&T.
Sorry about the long story but I feel your pain Vagabond.

WB

BTW, Maybe if I had called WANTING my cable buried they would have gotten the real problems fixed.