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Thanks to both of you for your replies. Yes, I have the latest firmware update and no, the cable is ok (I tested it as a direct connection to LPT1 of one of the computers) and, as best as I can tell, there are no bent pins.
I am still puzzled by my problem and figure that an RMA is my only real option at this point, unless someone has other suggestions, to which I am VERY open!
Thanks again!
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