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Old 08-19-2003, 12:00 AM   #1 (permalink)
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Kids WD HD not responding, cable test error?

I'm running an AMD 1500+ w/ 512 DDR, I have a 15GB Maxtor HD and a 40 GB WD 5400 HD w/ winXP on the Maxtor. Recently while playing Enemy Territory, my comp froze. Everything crashed (no blue screen), and I had to pull everything off the Maxtor onto my sister's computer.

I formatted and reinstalled xp. The Maxtor works fine now. But here's the problem. The WD has yet to work. Sister's comp won't read it, and my comp has mixed feelings about it. Windows will recognize that it's there, but will not let me add/update/or do anything else to it. I tried unistalling the drivers and re-recognizing the hardware. It found it again, but it's still not appearing as usable hardware. So I went to WD's page and got all the latest Lifeguard tools, the windows diagnostic is very useful, and found my WD hd too, but only under 'Physical Drive', it didn't register under 'Logical Drive'. It passed the SMART test (WD's personal HD tester to see if you have to replace it or find away around the problem) but when i try to run a quick or extended test it says Error 11 - Cable Test Error. Unfortunately this error is not on WD's error page. I tried switching the IDE cable, but that didn't work. I tried it on the CD IDE cable, still didn't work. It's currently a slave (was CS also) on the same IDE as the 15 Maxtor, and I tried it as the slave w/ the CD Rom as Master. I am lost and need help

My friend suggested buying a new controller (if possible) for the WD HD, and I would, if i knew that was the problem. If anyone has any idea, I would be extremely grateful.

Normally I would just say *%&^ it, and format the thing, but I have a TON of stuff I can't lose on there, and I can't even get to it to format it right now. Oh, BIOS also recognizes the drive but only behind the Maxtor, not behind the CD ROM (Lite-On).
So right now, it's still in there, just waiting for Windows to figure out that it can use it, or until i figure/find out what i have to do so windows CAN recognize it. All the pins look good, and I can't see anything wrong (blackened, burnt, bent, rusted, corroded) on the controller (green underneath of the HD if i'm calling it the wrong thing).
Any other questions, suggestions, just let me know... I should be up for another hour, and will be back online smashing my head against the keyboard around 10-11ish...
Thanks

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Old 08-19-2003, 09:52 AM   #2 (permalink)
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How is the WD formatted FAT32 or NTFS?

Make the WD a slave on the same cable as the maxtor. Make sure the BIOS recognizes both drives. Boot normally. Goto Start>Settings>Control Panel>Administrative Tools>Computer Management>Disk Management. What is listed for Disk1 (which should be your WD drive)?
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Old 08-19-2003, 02:51 PM   #3 (permalink)
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Wel...

Tried it... it's a slave behind the Maxtor currently and BIOS recognizes both of them, and I checked them out in Disk Management, but the WD is still not there. Oh, both are formatted at NTFS.
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Old 08-21-2003, 01:57 AM   #4 (permalink)
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UGH!!!

I guess no one can answer this one, and as it has me and my comp sci friend totally baffled, I can't say I blame you. But SOMEONE out there must know. Maybe it's time to email WD *shudder*... (Replace HD!) wusses. Anyway, if anyone has any suggestions, no matter how weird or outlandish, I'm begging you to throw in, you never know. Thx
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