error message when opening word

[Vagabond]

This is occurring on a friends computer so I do not have all of the info. All I know is that he is running Win 98 and office XP (I would think that this is a bad idea, is it??)… most of the time when he starts word he gets an error and a little window pops up and it reads
Microsoft Connection Manager Service Profile is damaged Reinstall…….

How is the best way to fix this? Norton or win98 disk???

Txs for the advice.

The puter is not cutting edge. And is on a network of sorts….

I found this on a forum

http://support.microsoft.com/search/...viewDoc.aspx?d
ocID=KC.Q
232628%26dialogID=9663083%26iterationID=1%26sessio nID=anonymous|8540478%26ur
l=kb;en-u
s;Q232628


Err Msg: The Service Profile Is Damaged. Re-install the... (Q232628)
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The information in this article applies to:

The Microsoft Network versions 2.5 , 2.51 , 2.52 , 2.6 , 5.0 , 5.4
Microsoft Windows 95
Microsoft Windows 98
Microsoft Windows 98 Second Edition
Microsoft Windows Millennium Edition
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SYMPTOMS
After you double-click the MSN, Internet Explorer, or Outlook Express icons,
you may
receive the following error message when the MSN dialer tool starts:

The Service Profile is damaged. Re-install the service profile.

CAUSE
This problem can occur after you upgrade to Microsoft Windows 98 Second
Edition. When
you do so, the following entry may not exist in the Msn.cms file or the
Msn.cmp file:

[Profile Format]
Version=1

This message can also occur if the AOL tray is being loaded at startup.

RESOLUTION
To resolve this problem, use one of the following four methods:

Uninstall and Reinstall MSN
To uninstall MSN:
Click Start , point to Settings , and then click Control Panel .

Double-click Add/Remove Programs , and then click MSN v2.5 or MSN v2.6 from
the
Install/Uninstall dialog box that appears.

Click Add/Remove , and when asked if you want to remove MSN, click Yes .

To upgrade to the current version of MSN you can download or order your free
CD. Go
to http://free.msn.com/upgrade.asp .

To reinstall MSN using your Windows 98 Second Edition CD:

Click Start , point to Find , and then click Files or Folders .

Insert your Windows 98 Second Edition CD.

In the Look in box, select your CD-ROM drive.

In the Named box, type rstormsn , and then click Find Now .

Double-click rstormsn to open, and then double-click rstormsn.exe to
reinstall MSN.

Once the installation process is complete, return to the desktop by closing
all open
windows, and then double-click the Setup MSN Internet Access icon to
configure MSN.

Rename msn.cmp and msn.cms and install MSN 5.0 or later.
This applies to MSN 5.0 only.

To rename msn.cmp and msn.cms:
Click Start , point to Find , and then click Files or Folders .

In the Named box, type msn.cmp msn.cms , and then click Find Now .

Right click on msn.cmp , click Rename , type msn.cmp.old , and then hit
ENTER .

Right click on msn.cms , click Rename , type msn.cms.old , and then hit
ENTER .

Close the Find Files or Folders dialogue box.

On the Windows 98 CD , in the \Tools\MTSutil\Rstormsn folder, double-click
RSTORMSN.EXE .

Click OK.

Insert the Missing Text Into the Files
Click Start , point to Find , and then click Files or Folders .

In the Named box, type msn.cmp msn.cms , and then click Find Now .

To open the Msn.cms file, click once to select it, hold down the left SHIFT
key, and
then right-click the file.

Click Open With .

In the Open With dialog box, click Notepad , verify that the Always use this
program
to open this file check box is cleared, and then click OK .

Verify that the following information is the first line in the opened text
file, and
if it is not, add it:

[Profile Format]
Version=1
Save the changes to this file, and then repeat steps 3-6 for the Msn.cmp
file.

If you do not want MSN installed, delete registry key:
HKLM\Software\Microsoft\Connection Manager

Remove the AOL Tray from the statup group by following these steps:
Click the Start button, then choose Programs \ Startup.

Right-click the AOL Tray and choose Delete

WARNING: Using Registry Editor incorrectly can cause serious problems that
may
require you to reinstall your operating system. Microsoft cannot guarantee
that
problems resulting from the incorrect use of Registry Editor can be solved.
Use
Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And
Values"
Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the
Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that
you should
back up the registry before you edit it.
Click Start , point to Find , and then click Files or Folders .

Type Reged and click Find Now .

Double click on Regedt32.exe or Regedit.exe .

Open the following folders in order: HKEY_LOCAL_MACHINE > SOFTWARE >
MICROSOFT

Delete the folder CONNECTION MANAGER

Close the Registry editor.

Shut down computer and restart.

now that link is broken to ms site. but this is all i could really find. I will keep looking

[Vagabond]

txs ill look through this

[osprey4]

Just to address the other issue, Office XP will run on Win 98. It might not be ideal and you'll need at least 48-64 MB RAM, but ti will run.