unwanted restarts

[cerise]

Ever since I've had this computer, so for several years now, every now and then when I try to connect to the Internet (dial-up) the computer instead restarts.

I haven't been able to pinpoint anything that increases the likelihood of this happening, except that if it's happened once, it's more likely to happen the next few times until I've managed to connect successfully once.

I also have the problem that the modem is only ever detected the second time in a row I try to connect...I don't know if that's related at all.

Any help would be appreciated!

what os?

[cerise]

Oh, sorry...Win 98, and I've recently reinstalled it and downloaded all the patches.

[dvdfreak]

There are a couple troubleshooting things I would try.
First step is to remove the modem through windows. Power off the machine, open your case, switch the ISA or PCI slot the modem is using, power computer back on , let it detect/install the modem on its own if possible, and then you want to perform a diagnostic on the modem (start/settings/control panel/modem) Then go to diagnostics/ query modem. See if the modem talks back to you.
Then I would attempt to dial out again and see if the problem still continues.
One more thing I would do to troubleshoot is change the power supply. I was having issues with my PC restarting forever for no reason, the minute I changed my power supply..the problem was gone.
good luck

[cerise]

thanks a lot, I'll try that hopefully without causing any new problems...