I hate comcast!!!

[NeoStarO1]

Look at this transcript, the guy would not even help me at all.
Also the screen I got after the connection was lost it specifically said that the comcast support disconnected the conversation!
I think i did momentarly loose my connection thus might be why he disconnected. I dunno. all i know is I HATE comcast.

he would not even listen to what I had to say. Didn't even give me the time of day to give me an address where i can take the modem in.

Analyst > Thank you for contacting Technical Support. How may we help you?
cj > hi there, im calling because im having some huge issues with my connection.
cj > all the lights will be flashing in proper order and i will still have no connection.
Analyst > Okay, what seems to be the problem?
cj > BTW if i disappeared it means i got disconnected again.
cj > i have powercycled/ resetted rebooted tested everything and all seems to function just can't do nothing on the internet so often.
Analyst > Okay, most issues with connectivity cannot be resolved through this support tool. I recommend you contact 1-888-COMCAST and they can walk you throughthe proper steps to help you with this.
Analyst > I recommend you also call when you are having this problem.
cj > it won't last long. also i noticed the back of the cable modem where it plugs in from the power cord is a bit loose so im wondering if that the back of the cable modem has gone bad.
Analyst > If it is working fine now, there is not much that we can do when it is working good.
cj > i can't call via your 888 numbers, comcast doesn't accept TTY calls.
cj > yes but it will only work for about 10 to 15 mintues then i got to go through the entire resetting powercycle process over and often times that won't work.
Analyst > To the best of my knowledge we do.
cj > i presume that comcast support means a tech support system. so why can't we do this here?
Analyst > Because I need you to unhook your system completely and then we power up the modem first and follow steps from there. This is the first step in trouble shooting your connection and if you do this we will be disconnected.
Analyst > That is why this tool is not designed for connectivity issues.
cj > i do that about 30 times a day.
cj > i been through the entire process, i been on cable for over 4 years and know the process.
cj > As I stated before i discovered that the back of the modem where the power cord plugs into the cable modem is loose. doesn't fit snuggly like it used to and i think its contributing to the connection problems.
Analyst > Do you have another modem to try or are you close to our local office?
Analyst > That would be the only way to know if this is causing the problem.
cj > no i don't have another modem to use, i only have th eone that attbi provided which now comcast owns.
Analyst > If your connection is fine now there are not trouble shooting steps I can go through as it would tell me there was not problem.
cj > its not alwyas fine.
cj > like i said it will only last for a short duration and then im back to doing the same troubleshooting steps.
Analyst > Is it fine now though?
cj > i have to go through this process about 30 times a day.
cj > hello???
Analyst > Analyst has closed chat and left the room
cj > i jsut saw my connection lost so not sure if you are still there.

[angelcat]

I know how you feel, we have comcast, and we get that same attitude most of the time with them. I even pointed out to one of their workers, that their ads say they are ALWAYS on, and was told, "Oh no, we are not always on, there is some times we are down....." they were really vague about when and why also..........

[ArcticFox]

Since ATT BroadCan got p0wnzed by ComCrash, their tech support service has gotten a little, uh, crappy we'll say. A big company with bad service get's bought by an even bigger company, and you have....

Why I use DSL. (Although it *could* be faster than 90kb/s max)...

[NeoStarO1]

I would go to DSL but then my expenses wil go up. because in order to have dsl you must have a phone line.

[ShawnD1]

You don't have a phone in your house? What kind of sick weirdo are you?

[angelcat]

Shawn, I really wish you would keep your mouth shut, Neo is a great person, and that kind of comment is rude!!!

[ShawnD1]

The element of sarcasm seems to be lost in our dear friend angelcat

[Mike]

Yeah I knew that ShawnD1 was joking. Yet it's usually hard to tell sarcasm on the internet.

I never had a problem with Comcast when I was in Philadelphia last Summer. (Granted only a couple months) tech support via phone was good.

[NeoStarO1]

Angel cat i think that was a joke. see the big poop eating grin after it.


Anyways reason I don't have a phoen line is that i don't need one and it cost too much money. I disconnected it well over a year ago as a cost saving measure to household expenses. Cable was one of the last ones to go cuz i do majority of my classes online and need fast access.

For as much as i pay for comcrap i don't think im getting what i pay for. 3/4 of the time it feels like im on 56k dial up like at work.

I am considering dumping comcrap and hookup dsl at work. but not sure i want to deal with that because then i'll have to spend extra time on security measures at work and right now its pretty simple so its a tough choice because cable is the cheapest method.

I hardly had connectivity problems with either @home then when they switched to attbi didn't have very many connectivity problems but whent he merger started with comcrap then all hell broke loose and major connectivity problems galore.

Also i noticed that comcast also has anotehr connection program called comcast pro which is 95 per month, sometimes i just not wonder if these problems are to try and irriate customers so much that they'll switch to the higher priced connection for more reliablity.

Remember when @home did this? they had @home and also @work. the latter was alot stronger connection and more support because you paid a more for it. people at home could opt for that one for the bigger bucks.

so i wonder if comcast ain't pulling the same stunt.

[ShawnD1]

Try cutting the budget elsewhere such as buying cheap clothes or eating cheap food like pasta and rice more often. DSL is always fast and it's always nice having a phone.

What would the prices for DSL and cable be just be? Including phone line cost, installation and what not.