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Old 07-15-2003, 04:44 PM   #1 (permalink)
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Hard Drive ?

ok my old 13.2GB hard drive clicks when i put it in, or if its been on more than 5 hours it makes a clicking noise and then it gets quiet and my pc either LAGS Bad or freeze, and i wana know is there a program where i can find out if a hard drive is damaged or what is the problem, i know it can't be damaged cause i haven't done anything to it accept try to add data on,

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Old 07-15-2003, 04:48 PM   #2 (permalink)
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Go to the web site for the drive manufacturer and download their diagnostic utility. (Each manufacturer has one)

The diagnostics are usually pretty thorough and will usually tell you if theres a problem with the drive.
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Old 07-15-2003, 04:58 PM   #3 (permalink)
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ok cool, there hp
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Old 07-15-2003, 05:00 PM   #4 (permalink)
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i can't find anything on my hard drive or anything that is a dianostic tool
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Old 07-15-2003, 09:17 PM   #5 (permalink)
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http://h20015.www2.hp.com/en/product...6ha19789&cc=us

Here is a Place to start. :=)
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Old 07-15-2003, 09:26 PM   #6 (permalink)
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where do i type my model of my hard drive at
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Old 07-16-2003, 10:44 AM   #7 (permalink)
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http://www.hp.com/cgi-bin/cposupport...x=7&submit.y=4

Use search and type (hard drive)
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Old 07-16-2003, 11:25 AM   #8 (permalink)
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clicks when you put it in.... is this a removeable drive, like the Iomega Zip drive?


To ease any worries you might have:

A coworkers hard disk (Maxtor) in his Compaq Deskpro went bad, it started giving S.M.A.R.T. errors on bootup (the BIOS was set to use S.M.A.R.T. for all drives, is your BIOS set to use SMART?).

I contacted HP via their support webpage(s), I got an email from them which told me what to do; I downloaded the proper utility, ran that utility, the disk was definitely bad according to their utility. Replied via email with the error codes their utility had spit out, HP agreed it was bad. I got a drop ship from them, no further questions asked (aside from a survey a week afterwards).
I had to return the dead drive, though, but otherwise, all was fine.

Oh, and their site stinks as far as defining what you need to do.... you think you have a desktop PC, because it is a Deskpro minitower (a minitower is a design of desktop PC); their website sends you to consumer grade stuff when you select desktop (Deskpro is business grade), because HP redefined the word 'desktop' as meaning 'home class hardware'.

Also, you might wish to skip asking for help in the HP support forums since the forums will only send you to the software links and the support email site after all is said and done.
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