COM+ Programers, need help

[blubomber]

I am not a programmer and i dont know too much about COM+, but we have an application at my work that uses COM+ to connect client apps with SQL database. The applications vendor is pointing the finger at microsoft as to the problem. But the client computers will get an RPC error on their machines and will have to close the app and restart it and start over what they were doing. If i check the event logs on the server that is the COM+ server, these are the events i get,

Event Type: Error
Event Source: COM+
Event Category: SVC
Event ID: 4194
Date: 7/2/2003
Time: 10:56:58 AM
User: N/A
Computer: SRCBIF
Description:
The system has called a custom component and that component has failed and generated an exception. This indicates a problem with the custom component. Notify the developer of this component that a failure has occurred and provide them with the information below.
Component Prog ID:
Server Application ID: {FA524B4A-F5E7-48A2-A3BB-FB5741A23E85}
Server Application Name: DataSource
The serious nature of this error has caused the process to terminate.
Exception: C0000005
Address: 0x77FCB1CF
Call Stack:
+ 0x77FCB1D1
+ 0x77A51DD7

Event Type: Error
Event Source: COM+
Event Category: SVC
Event ID: 4194
Date: 7/2/2003
Time: 9:17:48 AM
User: N/A
Computer: SRCBIF
Description:
The system has called a custom component and that component has failed and generated an exception. This indicates a problem with the custom component. Notify the developer of this component that a failure has occurred and provide them with the information below.
Component Prog ID:
Server Application ID: {FA524B4A-F5E7-48A2-A3BB-FB5741A23E85}
Server Application Name: DataSource
The serious nature of this error has caused the process to terminate.
Exception: C0000005
Address: 0x77FCB2B9
Call Stack:
ntdll!RtlAllocateHeap + 0x1AA
ole32!BindMoniker + 0x3C3
OLEAUT32!OleIconToCursor + 0x577E
+ 0x1134B8

Event Type: Error
Event Source: COM+
Event Category: SVC
Event ID: 4194
Date: 7/1/2003
Time: 8:39:16 PM
User: N/A
Computer: SRCBIF
Description:
The system has called a custom component and that component has failed and generated an exception. This indicates a problem with the custom component. Notify the developer of this component that a failure has occurred and provide them with the information below.
Component Prog ID:
Method Name: IObjectConstruct::Construct
Server Application ID: {FA524B4A-F5E7-48A2-A3BB-FB5741A23E85}
Server Application Name: DataSource
The serious nature of this error has caused the process to terminate.
Exception: C0000005
Address: 0x77FCBAC4
Call Stack:
ntdll!RtlSizeHeap + 0x18B
ole32!BindMoniker + 0x3C3


Like i said, i am not a programmer so i am not sure how bad these errors are. I was just hoping that someone might know something that might indicate a programming error and not a microsoft problem.

Thank you for any help and guidance.

[vass0922]

Pretty tough to say either way w/o having the actual code. You can look in the registry for the CLSID to see what objects its picking up.
I mean you can search for FA524B4A-F5E7-48A2-A3BB-FB5741A23E85 in the registry and there should be something like "Something.Otherthing1" ... although not sure how much that will help.

Did they give you some information on WHAT MS "did wrong"? I mean if you're going to MS they'll probably want some information on what the vendor said.